You must be aged 16 or over to use this Web Site, book tickets online, download or use a Cineworld app, register for a My Cineworld account or post on Cineworld social media pages.  If you are aged under 16, please ask your parent or guardian to book cinema tickets for you.  Our competitions and promotions are usually for adults aged 18 or over, so please check the rules before entering.  

2.1.    The following terms (the "Terms") apply when you visit, use or download any Cineworld Web Site, Cineworld iPhone App, Cineworld Android App or the Cineworld Facebook Booking App (each and together the "Web Site"), so please read them carefully.

2.2.    In these Terms, “Cineworld” means: 

2.2.1.    if you are in the UK or the Channel Islands “Cineworld” means Cineworld Cinemas Limited, a company registered in England and Wales under company number 01915767 with registered address at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom and VAT number 606197048 and where relevant each company’s affiliates, holding companies and subsidiaries:    

2.2.2.    if you are in the Republic of Ireland “Cineworld” means Adelphi-Carlton Limited (trading as Cineworld Cinemas), a company registered in the Republic of Ireland under company number 7640 with registered address at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland and VAT number 8B41247E and where relevant each company’s affiliates, holding companies and subsidiaries.

2.3.    By accessing or using the Web Site, you accept and agree to be legally bound by these Terms and acknowledge that Cineworld has the right to amend or vary these Terms and any of the contents of the Web Site from time to time at its sole discretion.  Amendments or variations will take effect when they are posted on the Web Site, so you should check the current version of the Terms each time you use the Web Site.  These Terms, as amended or varied from time to time, apply to all use of, access to and downloads from the Web Site, both now and in the future.

2.4.    Additional terms and conditions may apply for any purchases made through the Web Site or your use of any apps.  If so, you will be prompted to view such additional terms and conditions on our Web Site or when using the apps or at the time of making such purchases and those terms and conditions will apply in addition to these Terms to the extent that the context permits.

3.1.    Although Cineworld has attempted to provide accurate information on the Web Site, Cineworld assumes no responsibility for the accuracy or completeness of such information.  Except as stated elsewhere in these Terms you release Cineworld from any liability, for any claims, losses or damages arising out of or in any way connected with your use of the Web Site.  

3.2.    To the fullest extent permitted by law and except as stated elsewhere in these Terms, Cineworld shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to:

3.2.1.    any access to or use of or inability to access or use the Web Site, any other hyperlinked web site or any other information or product included or described within the Web Site; or

3.2.2.    your or any other person or entity's reliance on the information presented,

3.2.3.    in each case whether arising in tort (including negligence), contract or otherwise even if you have advised Cineworld of the possibility of such damages.

3.3.    All information and content provided on the Web Site is provided "as is" without representation or warranty of any kind, either expressed or implied. Without limiting the foregoing, Cineworld does not represent or warrant that the Web Site or any of its contents are accurate, current, complete, free from technical or typographical errors, free from changes or harmful components introduced by third parties or free from periodic interruption or errors of any other type.  Cineworld may revise the information or change the products or services mentioned on the Web Site at any time without notice. Any mention of non-Cineworld products or services is for information purposes only and constitutes neither an endorsement nor a recommendation of them. Neither Cineworld, nor their suppliers, make any representation or gives any warranty, condition or undertaking, expressed or implied, including (without limitation) as to the satisfactory quality, fitness for a particular purpose, suitability or non-infringement of any third party right or freedom from viruses, whether or not arising from a course of dealing, usage or trade practice.

3.4.    Nothing within these Terms limits or restricts any person's liability for death or personal injury resulting from its negligence or that of its employees or agents.

3.5.    These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales and you can bring proceedings in the English Courts. However, if you live in Scotland, the Republic of Ireland or The Channel Islands the relevant law will apply and you can choose to take action against Cineworld in your local courts.

3.6.    Cineworld makes no representation that the content or materials on the Web Site are appropriate or available for use in other jurisdictions. Access to the Web Site's content or its materials from jurisdictions where such access is illegal is prohibited.  If you choose to access the Web Site from other jurisdictions you do so at your own initiative and risk and are responsible for compliance with all relevant local laws.  Cineworld is not responsible for any violations of law as a result of your actions.

4.1.    The trade marks and logos ("Marks") displayed on the Web Site are the property of Cineworld or other third parties.  You are not permitted to use these Marks without the prior written consent of Cineworld or the relevant third party proprietor of the Marks, and you acknowledge that any such use may constitute an infringement of the relevant proprietor's rights.

4.2.    You acknowledge that all intellectual property rights in all materials on the Web Site remain the property of Cineworld or the relevant third party proprietor, licensor or other content owner.  Except as expressly permitted herein, no portion of the information on the Web Site may be reproduced in any form, or by any means, without prior written permission from the Mark owner.

4.3.    You must not use any part of the content on the Web Site for commercial purposes without obtaining a licence to do so from us or our licensors.

5.1.    The Web Site contains links to third party web sites.  Access to any other web site through a link on the Web Site is at your own risk and Cineworld is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites or the security of any link or communication with those sites.

5.2.    Cineworld reserves the right to terminate a link to a third party site at any time.

5.3.    The provision of advertisements for third party goods or services or a link to a third party web site through the Web Site does not mean that Cineworld endorses, authorises or sponsors those products and services or that web site nor does it mean that Cineworld is affiliated with the third party web site's owners or sponsors. Cineworld provides these links merely as a convenience for you and other visitors to our Web Site.

6.1.    You agree not to corrupt (or attempt to corrupt) any data or to circumvent (or attempt to circumvent) any of the security safeguards of Cineworld or any of its suppliers.

6.2.    You acknowledge that the Internet is not entirely secure and whilst Cineworld and our payment providers take all reasonable steps to safeguard the security of any payment information you provide through encryption methods, Cineworld shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.

7.1.    The following terms apply when you purchase tickets through the Web Site (which, for the purposes of these terms and conditions, will include purchases made using the Cineworld iPhone App, the Cineworld Android App and the Cineworld Facebook Booking App).  

7.2.    Use of tickets purchased online will be subject to the terms and conditions set out in the Cineworld Terms of Entry, which forms part of these Terms. It is important you read the Terms of Entry before booking tickets as refunds will not be given where you or a member of your party are refused entry to the cinema for non-compliance with those terms.  Please note: 

7.2.1.    Arriving later than the advertised performance time or start of the feature presentation may mean admission is refused; 

7.2.2.    proof of entitlement for any concessions/student/discounted/Unlimited tickets booked online must be shown to a Cineworld employee or representative on request at the cinema;

7.2.3.    entry to a film may be refused if the customer is under the minimum age required by the British Board of Film Classification or the Irish Film Classification Office for a screening and cannot prove to a Cineworld employee or representative at the cinema that they are at least the minimum age required. 

7.2.4.    In order for children under the age of 12 to be admitted after 7.00pm they must be accompanied by a parent or guardian.  Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of the film classification). 

7.3.    By requesting tickets through the Web Site, you are placing a booking request for tickets on the Terms that is only deemed accepted by and binding on Cineworld once valid payment has been processed and you have been sent an email confirmation of your booking.

7.4.    Subject to certain exemptions as set out in Clause 7.5 below, a booking fee for each person for whom a seat is booked (“Booking Fee”) will be payable by you when purchasing tickets through the Web Site.  The Booking Fee is in addition to the price of a ticket and will be added as a separate charge during the booking process. The amount of the Booking Fee payable at the time of booking tickets is published on screen during the ticket booking process. The Booking Fee is non-refundable. If you do not wish to pay the Booking Fee, you may purchase tickets at the cinema in person, where it will not apply, although prices for tickets purchased in cinema may be higher or lower than those purchased online. By confirming your booking, you agree to pay the Booking Fee, in addition to the price payable for tickets. 

7.5.    Currently, the Booking Fee is not payable in relation to:

7.5.1.    tickets booked online using an Unlimited Card (although where tickets for other customers are booked as part of the same transaction, the Booking Fee will apply in respect of those additional persons for whom seats are booked);

7.5.2.    tickets for carers of disabled customers where the person the carer is accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card;

7.5.3.    tickets redeemed pursuant to certain promotions where the relevant terms and conditions of the promotion state that the Booking Fee is not payable; and

7.5.4.    tickets purchased for specific charity screenings.

7.6.    Tickets are sold at the prices stated on the Web Site at the time of purchase. Please note that prices for tickets may vary depending on the film and may change between the date of purchase and the date of the relevant performance. Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and you may not claim any refund of the difference.

7.7.    The email confirmation of a booking will set out the details of the cinema tickets purchased, the total amount paid, a unique booking reference number (“booking reference”) and a QR code for use as an e-ticket (”e-ticket”).   

7.8.    Tickets must be presented for scanning by a member of Cineworld staff at the ticket check point to gain entry to the booked screening. 

7.9.    You may use the e-ticket in your chosen Cineworld cinema as your cinema ticket. Tickets can be displayed on your mobile device, printed at home or collected in cinema (see below).  Please note, the e-ticket QR Code will no longer work where tickets have been printed at the cinema box office or at a cinema ATM and the printed tickets must be used.

7.10.    Tickets are dispensed in-cinema by one of our automatic ticket collection machines or can be collected at the Box Office or Ticket and Concession stand of your selected Cineworld cinema.  You will need to present the payment card used to make a booking or the booking reference in order to collect the relevant tickets in-cinema.  

7.11.    If an e-ticket is used to admit a group, all members of the group, including you, must be admitted into the performance together and you must be able to provide proof of ticket purchase for all members by showing the relevant e-ticket at all times during your visit (including during a performance) if requested by Cineworld staff.

7.12.    Cineworld will endeavour to operate its cinemas in accordance with its advertised programme. However, there will be instances when its ability to show a performance is impaired by circumstances beyond its control.  In such situations, Cineworld reserves the right to cancel a performance, vary the time it shows it or provide customers with an alternative performance.  If Cineworld does have to cancel a performance, your sole remedy shall be a refund of the admission price paid for the relevant tickets and, where appropriate, booking fees, and no other costs.

7.13.    Bookings may not be amended although, if you have a valid My Cineworld account, tickets booked online through your My Cineworld account on the website or mobile app may be cancelled online through the My Bookings section of your account or View e-tickets on the app. These cancellations may be made up to 120 minutes (2 hours) prior to the start of the booked performance provided the tickets have not already been collected at the cinema. Funds will usually be returned to the same payment method used to make the booking (or if not possible, on a Cineworld gift card/e-voucher, via BACS transfer or other method at Cineworld’s discretion). Please note, previously charged booking fees and any additional fees for SMS confirmation or 3D glasses will not be refunded and redeemed voucher codes cannot be re-used. Tickets purchased at the cinema, booked online without using a My Cineworld account or booked online with a My Cineworld account but collected in-cinema prior to cancellation will not be refundable.

7.14.    You may purchase cinema tickets on behalf of yourself and friends and family, but you must not re-sell those tickets or offer them for re-sale.

Access to My Cineworld

8.1.    To register for or use a My Cineworld account the applicant must be resident in the UK or Ireland and aged 16 years old or over. 

8.2.    In addition to the other sections of these Terms and the Privacy Policy, the following Terms apply to (i) the My Cineworld area of the Web Site, (ii) registration for and use of a My Cineworld account, (iii) purchase of My Cineworld Plus and any use of the My Cineworld Plus Discount (see clause 8.15) and My Cineworld Plus Offers (see clause 8.16).

8.3.    Applicants may register for a My Cineworld account for themselves by signing up and submitting their details on the My Cineworld registration page on the Web Site here, via one of the Cineworld Apps  or on the Web Site during the ticket booking process. Each person may only have one My Cineworld account at any time.

8.4.    Applicants will need to provide their name and a valid email address, when signing up for a My Cineworld account. A confirmation e-mail message will be sent by Cineworld to the e-mail address provided when registering for the account. Applicants must confirm their e-mail address by clicking the “Confirm E-mail” button or the link provided in the confirmation e-mail to complete registration.  

8.5.    Unlimited members aged under 16 (Junior UL Members) wishing to use their Unlimited membership to book tickets for themselves online must ask the parent or guardian who pays their subscription fee to register a managed My Cineworld account for them, within the parent or guardian’s own My Cineworld account. The Parent or Guardian will require a separate email address to complete the registration verification process for the managed My Cineworld account. Once the Parent or Guardian has completed the Managed Account registration and verification process other My Cineworld users may add the Junior UL Member’s Unlimited card number to their own My Cineworld account using the ‘Add Unlimited Friends & Family’ function. Any requests submitted using the Junior UL member’s Unlimited card number appear in the Parent or Guardian’s My Cineworld account to be accepted, rejected or removed. Once accepted, a user can book a ticket for the Junior UL Member by selecting their Junior UL member’s Unlimited card number during the booking process using the ‘Add Unlimited Friends & Family’ option. The Junior UL Member will not be able to login or request a password for the managed My Cineworld account until they are 16 years old.  

8.6.    Access to the My Cineworld area of the Web Site and to My Cineworld accounts is restricted to authorised users only. Unauthorised individuals attempting to access the My Cineworld part of the Web Site or any My Cineworld account may be subject to prosecution.

8.7.    The Account Holder is solely responsible in all respects for any use of the username and password which the Account Holder selects when registering for a My Cineworld account. The Account Holder must not share their password with, or transfer it to, anyone else.

8.8. If the Account Holder becomes aware of any unauthorised use of their username and password, they must notify Cineworld immediately via the online contact form or by emailing customer.services@cineworld.co.uk. Cineworld will not be responsible for any such unauthorised use.

Information provided

8.9.    Once the verification stage has been completed, Account Holders may also provide optional extra details such as their phone number and home address in their My Cineworld account profile and save their payment details in the Payment Methods section.  Account Holders may choose and change their Favourite Cinema in the preferences section of their account profile at any time. If no Favourite Cinema has been selected, a Favourite Cinema will be automatically allocated based on the cinema chosen for the first online ticket booking using the My Cineworld account (and may be changed by the Account Holder online at any time thereafter).

8.10.    Cineworld will use personal information provided during the registration process and in Account Holders’ My Cineworld accounts to provide the My Cineworld facilities, functions and services and where relevant the benefits of the Unlimited membership available through a My Cineworld account and the My Cineworld Plus upgrade including My Cineworld Plus Discount and My Cineworld Plus Offers. The Privacy Policy contains more detail about how Cineworld collects and uses Account Holders’ personal information. Account Holders should read it carefully and make sure that they understand it before registering for a My Cineworld account.

8.11.    When communicating with Account Holders Cineworld will use the contact information (email address and phone numbers) provided in the Account Holder’s My Cineworld account. It is therefore important that Account Holders keep their contact details updated.

8.12.    Account Holders may update contact details and other personal information including their marketing preferences at any time through their My Cineworld account.

My Cineworld Plus (no longer available to purchase or renew)

8.13.    Account Holders must be aged 16 years or older to purchase My Cineworld Plus. 

8.14.    Account Holders with a valid My Cineworld account may purchase My Cineworld Plus as an upgrade in the Account area of their My Cineworld Account or during the ticket booking process. Customers who don’t already have a My Cineworld account will be given the option to purchase My Cineworld Plus at the same time as registering for a free standard My Cineworld account.  A valid My Cineworld account is required to be able to enjoy My Cineworld Plus Discounts and My Cineworld Plus Offers (see below for more details)

8.15. My Cineworld Plus is a paid-for upgrade to the standard (free) My Cineworld account. My Cineworld Plus (referred to as “My Cineworld Plus” or “My Cineworld Plus upgrade”) is valid for a period of 12 months from the date of purchase (“Upgrade Period”) and entitles the Account Holder to a discount on the standard price of cinema tickets the Account Holder books online via their My Cineworld account (“My Cineworld Plus Discount”) during the Upgrade Period. The level of discount available when using the My Cineworld Plus Discount will be the level of discount published on the Web Site at www.cineworld.com/benefits at the time of purchase of My Cineworld Plus (although please note the level of discount may vary and be changed from time to time in accordance with clauses 8.21 and 8.22 below). The My Cineworld Plus Discount does not apply to the price of 3D glasses, booking fees such as those referred to in clause 7.4 (whether or not they are shown as included in the price of the ticket online), SMS confirmation fees, or any other items or services which may be purchased online via the Web Site, unless otherwise stated.

8.16.    Cineworld may also make other offers available to the Account Holder at the time of purchase of their My Cineworld Plus upgrade (“My Cineworld Plus Offers”). Such offers are discretionary and may be withdrawn or changed by Cineworld from time to time without notice. Details of the My Cineworld Plus Offers available to Account Holders at the time of purchase of their My Cineworld Plus upgrade (if any) will be published on the Web Site and information about how to use them will be included in the email confirmation of purchase.

8.17.    The My Cineworld Plus Discount is for personal use by the relevant Account Holder and may not be transferred, sold or otherwise shared on social media. Purchase of My Cineworld Plus will not give Account Holders any preferential rights of access for any screenings over other Cineworld customers and the My Cineworld Plus Discount and My Cineworld Plus Offers may not be used in conjunction with any other promotions offered by Cineworld unless otherwise stated (please see clause 8.18 below for use of My Cineworld Plus Discount and Offers in conjunction with Unlimited Cards).

8.18.    My Cineworld Plus is available for purchase by Unlimited members who are also Account Holders. To use the My Cineworld Plus Discount in conjunction with an Unlimited Card the Unlimited member will need to link their Unlimited membership with their My Cineworld account by following the instructions in their My Cineworld account and completing the verification steps as displayed on screen. The My Cineworld Plus Offers may be used in conjunction with relevant discounts and offers available with the Unlimited Card unless otherwise stated.

How to purchase My Cineworld Plus (no longer available to purchase or renew)

8.19. The My Cineworld Plus upgrade will be valid for a period of 12 months from the date of purchase ("Validity Period") unless cancelled or terminated earlier in accordance with these Terms. A valid My Cineworld account is required for the duration of the My Cineworld Plus Validity Period. Closure/deletion of the Account Holder's My Cineworld account during the Validity Period will automatically cancel the My Cineworld Plus upgrade (including the Account Holder's ability to access or use any My Cineworld Plus Discounts and My Cineworld Plus Offers) and no refund of the Upgrade Fee will be provided (unless cancelled during the Cancellation Period (see clause 8.23)).

8.20. When the My Cineworld Plus upgrade expires at the end of the Upgrade Period the Account Holder’s My Cineworld account will automatically continue with the benefits of the My Cineworld (free) account and the Account Holder will be able to use their My Cineworld account as normal but the My Cineworld Plus Discount and My Cineworld Plus Offers will no longer apply.

8.21. Cineworld may withdraw or amend any offers made to Account Holders (or other customers) or online facilities or functions available within the My Cineworld area of the Web Site including those applicable to any My Cineworld accounts, and any related Terms, at any time without notice. Any such changes will be posted on the Web Site but Account Holders will not be specifically notified.

8.22. Cineworld may withdraw My Cineworld Plus or change the My Cineworld Plus Discount, any other element of My Cineworld Plus and related Terms from time to time. Any such changes will be posted on the Web Site but Account Holders will not be specifically notified unless they are material changes applicable to them. Where the changes are to ensure compliance with law or regulation, or for security reasons, or are non-material, the amended discounts and/or terms will take effect when posted. Where the changes to My Cineworld Plus or related Terms are material, the Account Holder will be notified by email and the amended discounts and/or terms will take effect on the date specified in the email notice. If these changes are to the Account Holder’s disadvantage, the Account Holder may terminate their agreement with Cineworld in relation to their My Cineworld Plus upgrade (see clause 8.23 below). Please see clause 8.16 for further details regarding amendment and withdrawal of My Cineworld Plus Offers.

Cancellation rights

8.23. If the change(s) made pursuant to clause 8.22 are material and to the Account Holder’s disadvantage, the Account Holder will have 30 days from the notice date in which to terminate their agreement with Cineworld for their My Cineworld Plus upgrade. The Account Holder must notify Cineworld in writing of their request to terminate. On termination of an Account Holder’s My Cineworld Plus upgrade under this clause 8.23 Cineworld will refund an amount equal to the value of the Upgrade Fee for the number of remaining full months of the Upgrade Period after the date of termination. Refunds will be paid back to the credit, debit or charge card used for the relevant transaction or on a Cineworld Gift Card or e-Gift Voucher. On termination, Cineworld will deactivate the My Cineworld Plus upgrade to the Account Holder’s My Cineworld account.

8.24. Cineworld may terminate, withdraw or suspend the My Cineworld area of the Web Site including the My Cineworld accounts at any time for any reason on reasonable notice in writing to the Account Holder. In this event, where an Account Holder has purchased My Cineworld Plus, Cineworld will refund an amount equal to the value of the Upgrade Fee for the number of remaining full months of the Upgrade Period after the date of termination.

8.25. Cineworld may immediately suspend and/or terminate an Account Holder’s My Cineworld account if:

8.25.1. Cineworld suspects any fraud in any matter connected to the registration for or use of a My Cineworld account or any My Cineworld Plus upgrade;

8.25.2. the Account Holder or anyone else misuses their My Cineworld account, Unlimited membership via their My Cineworld account, My Cineworld Plus Discounts or My Cineworld Plus Offers, for example sharing them with others on social media or using them other than for reasonable personal use;

8.25.3. the Account Holder commits any other material breach of these Terms which cannot be corrected or if it can be corrected has not been corrected within a reasonable time; or

8.25.4. the Account Holder engages in any behaviour or activity that is disruptive to or damaging to any Cineworld business or operation, process or practice, including breaching Cineworld’s Terms of Entry.

8.26. Cineworld may keep any Upgrade Fees that have been received in respect of an Account Holder’s account which has been suspended or terminated pursuant to clause 8.25. This right does not limit any other rights Cineworld may have against the Account Holder.

Validity period and renewal of My Cineworld Plus

8.27. If Cineworld fails to comply with this clause 8 of these Terms (My Cineworld and My Cineworld Plus), we are responsible for loss or damage Account Holders suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of registration for My Cineworld or purchase of My Cineworld Plus, both Cineworld and the Account Holder knew it might happen.

8.28. Cineworld does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents and nothing in this clause shall operate to exclude, restrict or limit this liability.

8.29. Cineworld will not be in breach of these Terms or otherwise be liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control.

8.30. English law governs these terms and all aspects of the relationship between Cineworld and the Account Holder for the registration for and use of a My Cineworld account, any purchase of My Cineworld Plus and use of any My Cineworld Plus Discount or My Cineworld Plus Offers, unless the Account Holder’s residential address at the time of purchase of My Cineworld Plus is in Scotland, when Scottish law applies or in Ireland, when Irish law applies. Cineworld will only write and communicate with the Account Holder in English.

8.31. If the Account Holder’s residential address is in the UK or The Channel Islands, the agreement for the purchase of My Cineworld Plus will be with Cineworld Cinemas Limited. If the residential address is in Republic of Ireland the agreement for the purchase of My Cineworld Plus will be with Adelphi-Carlton Limited.

Suspension and termination of My Cineworld and My Cineworld Accounts

8.32.    Cineworld may terminate, withdraw or suspend the My Cineworld area of the Web Site including the My Cineworld accounts at any time for any reason on reasonable notice in writing to the Account Holder. In this event, where an Account Holder has purchased My Cineworld Plus, Cineworld will refund an amount equal to the value of the Upgrade Fee for the number of remaining full months of the Upgrade Period after the date of termination.

8.33.    Cineworld may immediately suspend and/or terminate an Account Holder’s My Cineworld account if:

8.33.1.    Cineworld suspects any fraud in any matter connected to the registration for or use of a My Cineworld account or any My Cineworld Plus upgrade;

8.33.2.    the Account Holder or anyone else misuses their My Cineworld account, Unlimited membership via their My Cineworld account, My Cineworld Plus Discounts or My Cineworld Plus Offers, for example sharing them with others on social media or using them other than for reasonable personal use;

8.33.3.    the Account Holder commits any other material breach of these Terms which cannot be corrected or if it can be corrected has not been corrected within a reasonable time; or

8.33.4.    the Account Holder engages in any behaviour or activity that is disruptive to or damaging to any Cineworld business or operation, process or practice, including breaching Cineworld’s Terms of Entry.

8.34.    Cineworld may keep any Upgrade Fees that have been received in respect of an Account Holder’s account which has been suspended or terminated pursuant to clause 8.33. This right does not limit any other rights Cineworld may have against the Account Holder. 

Applicable Law and Liabilities

8.35.    If Cineworld fails to comply with this clause 8 of these Terms (My Cineworld and My Cineworld Plus), we are responsible for loss or damage Account Holders suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of registration for My Cineworld or purchase of My Cineworld Plus, both Cineworld and the Account Holder knew it might happen.

8.36.    Cineworld does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents and nothing in this clause shall operate to exclude, restrict or limit this liability.

8.37.    Cineworld will not be in breach of these Terms or otherwise be liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control. 

8.38.    English law governs these terms and all aspects of the relationship between Cineworld and the Account Holder for the registration for and use of a My Cineworld account, any purchase of My Cineworld Plus and use of any My Cineworld Plus Discount or My Cineworld Plus Offers, unless the Account Holder’s residential address at the time of purchase of My Cineworld Plus is in Scotland, when Scottish law applies or in Ireland, when Irish law applies. Cineworld will only write and communicate with the Account Holder in English.

8.39.    If the Account Holder’s residential address is in the UK or The Channel Islands, the agreement for the purchase of My Cineworld Plus will be with Cineworld Cinemas Limited.  If the residential address is in Republic of Ireland the agreement for the purchase of My Cineworld Plus will be with Adelphi-Carlton Limited.

9.1.    To book one of our cinemas for a birthday party, private hire or school trip (“Event”) using the Cineworld Events online booking pages you must be resident in the UK and aged 18 years old or over. 

Access to Events Accounts

9.2.    You will need to register for a free online Cineworld Events account (“Events Account”) on the Cineworld Events pages to complete your Event booking online.  

9.3 Your registration for and use of an Events Account and online Event booking services will be governed by these Cineworld Online Terms of Use and the Cineworld  Privacy Policy.  The Cineworld Event Bookings Terms and Conditions and Cineworld Terms of Entry will also apply to any booking you make for an Event

9.4.    To register for an Events Account you must complete the on-screen registration process which includes submitting your details on the Cineworld Events registration page on the Web Site here. You may only have one Events Account at any time.

9.5    You will need to provide your name and a valid email address, contact details (including telephone number, region) and organization type (Personal, School, corporate/business) when signing up for an Events Account. You will also need to create a password for your Events Account (at least 8 characters long, containing at least one each of the following: upper case letter, lower case letter, a number and special character as indicated on screen).  We will send a verification e-mail message to the e-mail address you provide when registering for the Events Account. You must confirm your e-mail address by clicking the “Confirm E-mail” button or the link provided in the verification e-mail to complete your registration.  

9.6    Access to the Cineworld Events area of the Web Site and to Events Accounts is restricted to authorised users only. Unauthorised individuals attempting to access the Cineworld Events part of the Web Site or any Events Account may be subject to prosecution.

9.7    You are solely responsible in all respects for any use of the login details (email address and password) which you select when registering for an Events Account. You must not share your password with, or transfer it to, anyone else.

9.8 If you become aware of any unauthorised use of your Events Account login details, you must notify Cineworld immediately via the online contact form or by emailing customer.services@cineworld.co.uk. Cineworld will not be responsible for any such unauthorised use.

Information Provided

9.9.    Once the verification stage has been completed, you will be able to continue and complete any Event booking requests and payments within your Events Account and also (if you choose) save your payment details in the payments section.  

9.10.    We will use the personal information you input during the registration process and in your Events Account to provide the Events Account facilities, functions and services and when fulfilling your Event bookings. The Privacy Policy contains more detail about how Cineworld collects and uses your personal information. Please ensure you read these Terms and the Privacy Policy carefully and make sure you understand it before registering for an Events Account.

9.11.    We will use the contact information (email address, phone numbers and postal address) provided in your Events Account to contact you in connection with your Events Account and any of your Event booking requests and confirmed Event bookings. It is therefore important that you keep your contact information updated. 

9.12   You may update your contact information within your Events Account at any time, although please note that changes or cancellations of any Event bookings may only be made in writing by contacting venuehiresupport@cineworld.co.uk.  

9.13    We may also use your contact information to send you information about new film releases and private screening special offers (“Events News and Offers”).  If you would prefer not to receive our Events News and Offers you can unsubscribe at any time by clicking the unsubscribe link in any of the Events News and Offers messages.

Suspension, termination and changes to online Event bookings, Event Accounts and these Terms 

9.14   We may withdraw or amend the Events area of the Web Sites or the online facilities or functions available therein including those applicable to any Events Accounts, and any related Terms, at any time without notice. Any such changes will be posted on the Web Site but you will not be specifically notified.

9.15.   We may immediately suspend and/or terminate your Events Account if:

9.15.1    we suspect any fraud in any matter connected to the registration for or use of an Events  Account (including in relation to any Event bookings made);

9.15.2    you or anyone else misuses your Events Account;

9.15.3    you engage in any behaviour or activity that is disruptive to or damaging to any Cineworld business or operation, process or practice, including breaching the Terms, Cineworld’s Terms of Entry or Event Bookings Terms and Conditions.

This right does not limit any other rights Cineworld may have against you.

Applicable Law and Liabilities

9.16    If Cineworld fails to comply with this clause 9 of these Terms (Booking Events Online), we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of registration for an events account, both Cineworld and you knew it might happen.  The Cineworld Event Booking Terms and Conditions sets out our sole liability in the event we fail to comply with the terms of any confirmed booking for an Event.  

9.17   Cineworld does not exclude or restrict its liability for fraud, for death or personal injury resulting from its negligence or that of its agents and nothing in this clause shall operate to exclude, restrict or limit this liability.

9.18.    Cineworld will not be in breach of these Terms or otherwise be liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond its reasonable control. 

9.19    English law governs these terms and all aspects of the relationship between us for the registration for and use of an Events Account unless your residential address at the time of registration for an Events Account is in Scotland, when Scottish law applies. We will only write and communicate with you in English.

10.1.    You acknowledge that Cineworld is entitled to handle any personal information that you supply when using the Web Site in accordance with the Privacy Policy, which forms part of these Terms. 

10.2.    All prices displayed on the Web Site (unless otherwise stated) are inclusive of VAT (where applicable).

10.3.    If an online pricing error occurs, and the error could reasonably be recognised by you as an error, Cineworld is not obliged to supply at the incorrect price, even after the confirmation page has been displayed and confirmation email has been sent to you.

10.4.    We accept payment by the debit, credit and charge card, relevant gift cards and other payment methods, such as Paypal, listed on the Web Site at the time of your purchase. You must provide the payment card or payment wallet account details as indicated on screen during the payment process.  Our payment service providers will use those details you provide to process the payment on our behalf. Transactions will appear on the cardholder’s bank, card or payment wallet statement as a payment to Cineworld for purchases in UK or The Channel Islands and Cineworld or Cineworld Cinemas Adelphi for purchases in Ireland.

10.5. All transaction details, including payment card details, are encrypted using Transport Layer Security. Further, Cineworld seeks to ensure that bank details are not transmitted in clear text through the Cineworld booking system.

10.6.    All prices displayed on the Web Site (unless otherwise stated) are inclusive of VAT (where applicable).

10.7.    If an online pricing error occurs, and the error could reasonably be recognised by you as an error, Cineworld is not obliged to supply at the incorrect price, even after the confirmation page has been displayed and confirmation email has been sent to you.

10.8.    We accept payment by the debit, credit and charge card, relevant gift cards and other payment methods, such as Paypal, listed on the Web Site at the time of your purchase. You must provide the payment card or payment wallet account details as indicated on screen during the payment process.  Our payment service providers will use those details you provide to process the payment on our behalf. Transactions will appear on the cardholder’s bank, card or payment wallet statement as a payment to Cineworld for purchases in UK or The Channel Islands and Cineworld or Cineworld Cinemas Adelphi for purchases in Ireland.

10.9.    All transaction details, including payment card details, are encrypted using Transport Layer Security. Further, Cineworld seeks to ensure that bank details are not transmitted in clear text through the Cineworld booking system.

11.1.    You acknowledge that Cineworld is entitled to handle any personal information that you supply when using the Web Site in accordance with the Privacy Policy, which forms part of these Terms.

12.1. All complaints or queries in relation to any purchases made online via the Web Site should be addressed to the Cineworld Customer Services Department in writing via our online contact form, or by email to customer.services@cineworld.co.uk or by post to 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG.

12.2.    Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to use alternative dispute resolution. 

12.3.    For customers in Republic of Ireland only: The European Commission has established a website for online dispute resolution which is available at www.ec.europa.eu/consumers/odr, and which is designed to assist consumers in resolving disputes online without having to go to court.

13.1.    The failure of Cineworld to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right.

13.2.    Cineworld may assign, transfer or, where permitted by law, declare a trust over the benefit of its rights and obligations under these Terms to any party at any time without notice to you.  You may not assign, transfer or declare a trust over your rights or obligations under these Terms without Cineworld's prior written consent, which may be withheld at our absolute discretion.

13.3.    Cineworld will not be in breach of these Terms or otherwise liable for any delay in performance of them to the extent that such breach or delay is due to circumstances beyond our reasonable control.

13.4.    If any part of these Terms is unenforceable, invalid or illegal (including any provision in which Cineworld excludes its liability to you), the enforceability, validity or legality of any other part of these Terms will not be affected or impaired in any way.

13.5.    Any notice to be given by either party to the other may be sent by email or recorded delivery to the address of the other.  In the case of Cineworld, this address shall be Cineworld Cinemas, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, or by email to customer.services@cineworld.co.uk, or such other postal or email address as may be published in these Terms from time to time.  Cineworld will send notices to you at the address you provided at the time of registration or such other address you have since notified to us in writing or by email to customer.services@cineworld.co.uk or via your My Cineworld account.  If sent by email, a notice shall be deemed to be received on the day it was sent or, if sent by recorded delivery, shall be deemed to be served two days following the date of posting.

13.6.    Some of the provisions of these Terms are for the benefit of Cineworld and its officers, directors, employees, agents, subsidiaries, affiliates, suppliers and third party information providers.  Each of these persons or entities shall have the right to assert and enforce those provisions directly against you on its own behalf if you violate any of these Terms.  Save for the foregoing, the Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and no rights or benefits expressly or impliedly conferred by them shall be enforceable under that Act against the parties by any other person.

13.7. The Web Site is provided in the UK by Cineworld Cinemas Limited, a company registered in England and Wales (company number: 01915767), whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG with VAT number 606 197 048 and, in Republic of Ireland, by Adelphi-Carlton Limited, a company registered in Ireland (company number: 07640), whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Ireland.

14.1 Cineworld reserves the right to remove user generated content from its website, especially if the content is;

•    Likely to disrupt, provoke, attack or offend others

•    Racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable

•    Likely to offend with swear words or other language

•    Condoning or encouraging breaking the law or participating in unlawful activity including breach of copyright (or other intellectual property rights), defamation and contempt of court

•    Using third-party content without permission

•    Advertising products or services for profit or gain

•    Seen to impersonate someone else

•    Including contact details such as phone numbers, postal or email addresses

•    Written in anything other than English

•    Linking to other websites which also break any of the guidelines mentioned in this list

•    Encouraging activities which could endanger the safety or well-being of others

•    Considered to be 'spam', posts containing the same, or similar message posted multiple times

•    Off-topic for the particular message board

14.2 We ask that any contributors of user generated content on our website;

•    Try to be fair, truthful and accurate

•    Don't write anything discriminatory, racist, abusive, obscene, inflammatory or unlawful

•    Take issue with the opinion, not the person

•    Respect the fact other people’s opinions may differ from yours

•    Show restraint when pointing out someone else's error or misinterpretation

•    Don’t use spam

•    We make an effort to monitor content during normal business hours, and will try to respond to any issue arising as soon as possible.

1. Welcome to Cineworld’s Unlimited Membership Scheme (for Members who joined on or after 2nd October 2024)

1.1 Please read the following terms and conditions (as amended from time to time, the “Terms”) carefully as they contain details about how the Unlimited Membership Scheme works, the enrolment process, payment options, what’s included and what’s not included in your Unlimited Membership, how long your Unlimited Membership lasts, applicable restrictions, and more. Please note that the Unlimited Membership requires a minimum commitment of at least three months. We draw your attention to section 9 which explains how and when you can terminate your Unlimited Membership and section 13 which explains how we limit our liability to you.

1.2 These Terms and the Privacy Policy apply to the Cineworld Unlimited Membership Scheme and your Unlimited Membership if you joined on or after 2nd October 2024. You will be required to confirm that you agree to be bound by these Terms during the purchase process. These Terms do not affect your statutory legal rights.

1.3 If your current Unlimited Membership started before 2nd October 2024 the Unlimited Card Conditions (and not these Terms) apply to your Unlimited Membership and are available to read here.

1.4 Cineworld may change these Terms and increase Membership Fees from time to time as described in section 8 below.

1.5 These Terms were last updated on 5th November 2024. We recommend that you save a copy of these Terms for future reference.

2.1 Minimum Age and Location. To apply for an Unlimited Membership you must be aged 16 years or older and resident in the UK, the Channel Islands or the Republic of Ireland.

2.2 Digital Membership only. Your Unlimited Membership will be digital (no physical card will be issued) and only accessible online in your My Cineworld account (see section 2.3) via the Cineworld Apps for iOS and/or Android (App) and the Cineworld Website at https://www.cineworld.co.uk/static/en/uk/unlimited (Cineworld Website), so you must have a valid My Cineworld account and an Android or Apple mobile device capable of accessing the internet and supporting the App and/or the Cineworld Website throughout your Membership.

2.3 The Cineworld App. The Cineworld App is available via the Google Play Store for mobile phones and other devices using the Android operating system (version 9.0 or above) and via the Apple App Store for mobile phones and other devices using the iOS operating system (version 16.1 or above). These Terms incorporate the Apple Media Services Terms and Conditions (Apple Terms) and/or the Google Play Terms of Service (Google Terms). You agree to comply with the Apple Terms and/or the Google Terms (as applicable), in particular as regards to any usage restrictions set out in such terms. If and to the extent that there is any conflict or inconsistency between (i) these Terms; and (ii) the Google Terms and/or the Apple Terms (as applicable), these Terms will prevail.

2.4 Your My Cineworld Account. An online My Cineworld account (Account) will be created for you when you apply for an Unlimited Membership. You’ll need your Account to access your digital Unlimited Card and manage your Unlimited Membership online. There is no fee to set up or use an Account. If you already have an Account, you should log-in to your Account and follow the steps to complete your Unlimited Membership application as it is important that your Unlimited Membership is linked to your Account and you use the same email address for both. Your Account will be accessible on the App and Cineworld Website.

2.5 Your Membership contract is with Cineworld. Your Unlimited Membership will be provided by one of two Cineworld companies (Cineworld/us/we), depending on where you live. If you are resident in:

(i) the UK or the Channel Islands, Cineworld/us/we means Cineworld Cinemas Limited, a company registered in England and Wales under company number 01915767 with registered address at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom and VAT number 606197048;

(ii) the Republic of Ireland, Cineworld/we/us means Adelphi-Carlton Limited (trading as Cineworld Cinemas), a company registered in the Republic of Ireland under company number 7640 with registered address at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland and VAT number 8B41247E.

2.6 Contacting Cineworld. Get in touch with our Unlimited Team at:

(i) Email: unlimited@cineworld.co.uk. Please ensure you send your email from the email address associated with your Unlimited Membership;

(ii) Online contact Form: Available on our website here;

(iii) Post: Unlimited Team, Cineworld Cinemas Limited, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, UK.

2.7 Cineworld Website. Further information about Cineworld Unlimited Membership is available on the Cineworld Website at www.cineworld.co.uk (for UK), www.cineworld.ie (for ROI), www.cineworld.com and also on the App for iOS and Android devices.

3.1 Your agreement with Cineworld for your Unlimited Membership includes your application and these Terms. The following additional terms and policies also apply to you when you apply for and use your Unlimited Membership and we recommend you read these carefully to ensure you understand them:

(i) Cineworld’s Online Terms of Use will apply whenever you use the App, the Cineworld Website, an Unlimited Card, an Account or any other Cineworld online services;

(ii) Cineworld’s Terms of Entry will apply each time you visit a Cineworld Cinema;

(iii) Cineworld’s Privacy Policy will apply when we collect, store and process your personal information, including in connection with your Membership; and

(iv) Cineworld’s Cookie Policy will apply to the use of cookies and similar technologies on the App, the Cineworld Website and any other Cineworld online services.

The above terms and policies are available online from the App and the Cineworld Website at https://www.cineworld.co.uk/static/en/uk/terms and on request from the Unlimited Team. No other terms proposed by you shall apply to our agreement with you for your Unlimited Membership.

3.2 In these Terms, the following words have the meanings set out below:

(i) Cineworld Cinemas: all Cineworld cinemas owned and operated by Cineworld in the United Kingdom, the Channel Islands and the Republic of Ireland;

(ii) Minimum Term: the minimum membership period that you commit to during the online application process (currently either three (3) months when joining with the Pay Monthly Plan or Pay Upfront (3 months) Plan and twelve (12) months when joining with the Pay Upfront (12 months) Plan);

(iii) Membership Fees: the membership fees payable by you for your Unlimited Membership as detailed in the App or on the Cineworld Website when you apply for your Unlimited Membership and confirmed to you in the confirmation email (see section 4.3below) and as may be increased and notified to you by Cineworld in accordance with these Terms from time to time;

(iv) Unlimited Card or Unlimited Pass: the ‘red’ or ‘black’ digital Unlimited Card featuring your name, photograph, Unlimited Membership ID number and QR code in your Account which you can use in accordance with these Terms to access Cineworld Cinemas while your Unlimited Membership is valid. Your digital Unlimited Card may also be referred to as your “Unlimited Pass”;

(v) Unlimited Members or Members: individuals who hold a valid Unlimited Membership;

(vi) Unlimited Membership Group: each of the five Unlimited Membership Groups as detailed in section 5.1;

(vii) Uplift: an additional charge payable when booking a ticket for premium formats, premium auditoriums or seating and Cineworld Cinemas not included within the Unlimited Membership Group covered by your Unlimited Membership. The Uplift will be payable at the time of booking tickets at the rates published in cinema and on the App or Cineworld Website during the ticket booking process at that time.

We also explain the meanings of some words (highlighted in bold), in context, in the remainder of these Terms.

4.1 You may apply for an Unlimited Membership for yourself by completing your application on the App or the Cineworld Website. You may have only one Unlimited Membership at any time and you may not apply for an Unlimited Membership for anyone else.

4.2 Cineworld will process your application and will confirm whether or not your application has been completed on screen in the App or on the Cineworld Website. Alternatively, Cineworld may decline all or part of your application at its discretion, in which case Cineworld will notify you as soon as practicable. By way of example only, we may decline your application if the pricing displayed on the App or the Cineworld Website is incorrect at the time of your application, where we have previously terminated your Unlimited Membership for breach of these Terms or for legal or regulatory reasons.

4.3 Your Unlimited Membership will only start when Cineworld confirms acceptance of your application by sending you a confirmation email and issues details of your digital Unlimited Card in your Account. You expressly request that your Unlimited Membership starts immediately from your receipt of our confirmation email.

4.4 You understand that by purchasing an Unlimited Membership, you are committing to pay the full Membership Fee for the full duration of the Minimum Term and will not receive any refund of pre-paid Membership Fees except as expressly stated in section 9 (Termination by You).

4.5 During the application process you will choose from one of three payment options for your Minimum Term:

(i) Pay Monthly Plan;

(ii) Pay Upfront (3 months) Plan; or

(iii) Pay Upfront (12 months) Plan.

4.6 Whichever payment option your choose under section 4.5, at the end of the Minimum Term, unless you tell us you don’t want your Unlimited Membership to continue after the Minimum Term (see section 9.13 below for how to do this), your Unlimited Membership will automatically renew and continue on a month-to-month basis. Upon renewal, you will be charged monthly in accordance with section 7 of these Terms until your Unlimited Membership is cancelled.

5.1 There are five (5) different Unlimited Memberships to choose from, each covering a different group of Cineworld Cinemas (Unlimited Membership Group). Membership Fees differ depending on the Unlimited Membership Group included within your Unlimited Membership. You can use your Unlimited Card as standard at the Cineworld Cinemas included in the Unlimited Membership Group you choose for your Unlimited Membership. You may also use your Unlimited Card at other Cineworld Cinemas not included in your Unlimited Membership Group by paying an Uplift for each visit.

The five (5) Unlimited Membership Groups are:

(i) Group 5: includes all Cineworld Cinemas in the UK, Channel Islands and Republic of Ireland including Dublin and London Leicester Square;

(ii) Group 4: includes all Cineworld Cinemas in the UK and Channel Islands, including London Leicester Square;

(iii) Group 3: includes all Cineworld Cinemas in the UK and Channel Islands, excluding London Leicester Square;

(iv) Group 2: includes the Cineworld Cinemas listed as Group 1 and Group 2 Cineworld Cinemas on the Cineworld Website here: Unlimited Membership Group 2 and Unlimited Membership Group 1;

(v) Group 1: includes the Cineworld Cinemas listed as Group 1 Cineworld Cinemas on the Cineworld Website here: Unlimited Membership Group 1.

Click here to see the full list of Cineworld Cinemas included within each Unlimited Membership Group. The Unlimited Membership Group allocation of any Cineworld Cinemas as well as the number, location and opening hours of Cineworld Cinemas in any Unlimited Membership Group may change during your Unlimited Membership.

5.2 The Unlimited Membership Group you choose during the application process will be detailed in the confirmation email (see section4.3). Once your Unlimited Membership has started, your Unlimited Membership Group can only be changed by contacting the Unlimited Team.

5.3 Red and Black Unlimited Cards

(i) Red Card: If you joined with the Pay Monthly Plan or Pay Upfront (3 months) Plan your digital Unlimited Card will be red (Red Card) for the first three (3) months of your Membership. You can use your Red Card to obtain cinema tickets as described in section 6 below and also enjoy some additional discounts and offers available to Members with Red Cards as and when such additional discounts and offers are made available.

(ii) Black Card: Your Red Card will be upgraded to a black digital Unlimited Card (Black Card) in month four (4) of your Membership or if you joined with the Pay Upfront (12 months) Plan you’ll be issued with a Black Card at the start of your Membership. With the Black Card you’ll be able to obtain cinema tickets as described in section 6 below, enjoy the offers and discounts made available to Members with Red Cards (see section 5.3(i) above) plus additional discounts and offers made available only to Unlimited Members with Black Cards.

5.4 Offers for Subscribers with Red Cards and Black Cards (Offers). Details of Offers may be published in the App, on the Cineworld Website, in Cineworld Cinemas or in our communications to you about your Unlimited Membership and in our marketing communications. To claim any Offers, you must show your valid digital Unlimited Card at the appropriate Cineworld Cinema box office or Ticket and Concession Stand, or as otherwise explained in the terms of the relevant Offers. Additional terms may apply to the Offers and will be notified to you at the time and/or published in the App or on the Cineworld Website. The Offers are discretionary and may be withdrawn or amended by Cineworld and/or our Unlimited Partners at any time without notice. See sections 15 to 17 for further details about Unlimited Member Offers.

5.5 Your photograph. During the application process you will be asked to provide a passport style head and shoulders photograph of yourself. This photograph will be displayed on the Unlimited Card and will be used for identification and fraud prevention purposes. You must ensure the photograph is a clear and true likeness of you (and only you) as any inappropriate or out of date images may invalidate your Unlimited Card. The photograph may only be changed by contacting the Unlimited Team and may not be changed or replaced during the three-month or one-year (as applicable) Minimum Term of your Unlimited Membership.

5.6 No Sharing. Your Unlimited Membership and the Unlimited Card are for your own personal use and must not be transferred to or shared with anyone else. You are the only person entitled to use your Unlimited Card and it may not be used to obtain tickets or benefits for anyone else or for commercial purposes.

5.7 Validity. Your Unlimited Card will be valid from the date on which it is activated in your Account and will continue to be valid for so long as the Membership Fees are paid up to date and you comply with these Terms, unless your Membership is suspended or terminated earlier by you or Cineworld in accordance with these Terms.

5.8 Keeping your Account and your Unlimited Card secure. You are responsible for keeping your mobile device, log-in credentials, Unlimited Membership details and your Unlimited Card secure at all times. If you become aware of or have reason to suspect any unauthorised access to or use of your mobile device, Unlimited Card or Account, you must notify the Unlimited Team immediately. In the event of unauthorized access to your mobile device, you should de-activate the mobile device and activate a new mobile device to use your Unlimited Membership (your Unlimited Card number will remain the same). Cineworld will not be responsible for any loss you may incur as a result of any unauthorized use of your Unlimited Card, log-in credentials or other Unlimited Membership details.

6.1 Cinema tickets. Your Membership entitles you to book a ticket for yourself to attend the Cineworld Cinemas included within your Unlimited Membership Group and watch:

(i) any standard 2D film screening open to the general public, in a standard seat, in a standard auditorium or a Superscreen auditorium (where available) ; and

(ii) on payment of an Uplift, any film screening open to the general public in premium format and/or auditorium such as 3-D, IMAX, 4DX and ScreenX screenings and/or in recliner/premium seating.

Your Membership also entitles you to book a ticket for yourself to attend and watch films at Cineworld Cinemas not included within your Unlimited Membership Group on payment of an Uplift. All tickets are subject to availability and the relevant Cineworld Cinema being open. Films screened at Cineworld Cinemas will be determined by Cineworld in its sole discretion. Occasionally, screenings may be cancelled or rescheduled or films may be substituted for an alternative film due to circumstances beyond our control.

6.2 What’s not included. Event Cinema such as live and recorded screenings of opera, theatre, sports and concerts, screenings at special events such as film festivals, premieres and private events and the price of 3D glasses are not included within your Unlimited Membership, although discounts on ticket prices for selected Event Cinema may be available at the time of booking.

6.3 Usual restrictions apply. All film screenings and your access to Cineworld Cinemas are subject to normal restrictions such as age certifications and Cineworld’s Terms of Entry. You have no preferential rights of access for any screenings except for Unlimited Advance Screenings which are only available to you and other Unlimited Members and tickets for these screenings will be subject to availability. You are not entitled to use your Unlimited Card in conjunction with any other promotions offered by Cineworld unless otherwise stated and the Unlimited Card cannot be used to prove your age.

6.4 Booking tickets online. You may use your Unlimited Card to book tickets for yourself online via the App or Cineworld Website. You may have up to five (5) pending online bookings for yourself using your Unlimited Card at any one time. You must be logged-in and make your booking through your Account. Bookings for Event Cinema, Unlimited Advance Screenings and tickets obtained in-cinema do not count towards your online booking allocation. Although a booking fee usually applies to Cineworld customers when cinema tickets are booked online, these booking fees will not be payable for tickets you book for yourself or other Unlimited Members when using their respective Unlimited Cards (see 6.7 below). Your booked tickets will be displayed in your Account (under ‘My Purchases’ on the App and ‘My Bookings’ on the Cineworld Website) with a QR code for scanning at the cinema. Tickets will not be issued if your Unlimited Card is invalid (see section 5.7 for more about validity).

6.5 Booking tickets at the cinema. You may use your Unlimited Card to book tickets in person at the Cineworld Cinema on the day of the performance. To obtain your ticket, you must present your Unlimited Card at a Cineworld Cinema box office, Ticket and Concessions stand or an Automatic Ticket Machine (ATM). Your Unlimited Card will be scanned to check its validity and additional identification may be requested. If your Unlimited Card is validated, you will be issued with a ticket for the chosen screening and time, subject to availability. Tickets will not be issued if your Unlimited Card is invalid (see section 5.7 for more about validity).

6.6 Only one booking for the same film at the same time. You can watch as many films as you wish, as many times as you want, except that you may not have more than one online booking for the same film at any one time or book for two films which overlap or start within 90 minutes of each other, whether those tickets are booked in cinema or online.

6.7 Booking tickets for other Unlimited Members. When booking a ticket for yourself, you may simultaneously book a ticket for each of up to five other Unlimited Members that you have added as “Friends and Family” in your Account for the same screening. Bookings for Friends and Family will be subject to the terms and conditions of their respective Unlimited Membership plans and, where applicable, payment of Uplifts, for example where the booking is for a screening at a Cineworld Cinema not included within your Friend’s Unlimited Membership Group. You may only add other Unlimited Members as Friends and Family within your Account and use their Unlimited Card to book tickets for them where they have given you permission via their own Account.

6.8 Booking tickets for those who are not current Unlimited Members. When booking a ticket for yourself, you may simultaneously book and purchase tickets for others who are not Unlimited Members for the same screening at Cineworld’s standard prices for that particular screening. A non-refundable booking fee per ticket for each person for whom a seat is booked (Booking Fee) will usually apply when booking tickets for other customers online. The Booking Fee is in addition to the price of a ticket and will be added as a separate charge during the booking process. The amount of the Booking Fee payable at the time of booking tickets is published on screen during the ticket booking process. If you do not wish to pay the Booking Fee, you may purchase tickets at the cinema in person, where it will not apply, although prices for tickets purchased in cinema may be higher or lower than those purchased online.

6.9 Using tickets at the cinema. Where you have booked tickets online using your Unlimited Card you should use the App to display your ticket(s) at the cinema before entering the relevant auditorium. Alternatively, you can access your e-tickets online in your Account through the Cineworld Website. Entrance will not be permitted unless you display a valid Unlimited Card and the relevant tickets. When attending more than one performance in a day, you must show a valid ticket for each performance, together with your Unlimited Card on request. Please ensure you arrive at the auditorium by the advertised performance time, as you may be refused admission if you arrive after the start of the feature presentation. Where you have booked tickets for others, all members of your group must be admitted into the performance together and you must be able to provide proof of ticket purchase for all members of your party. Any Unlimited Members in your group must also display their Unlimited Card as and when requested by Cineworld staff. Cineworld’s Terms of Entry will apply each time you visit a Cineworld Cinema.

6.10 Managing your ticket bookings. Bookings cannot be amended, although tickets booked online using your Unlimited Card may be cancelled in your Account through ‘My Purchases’ on the App and ‘My Bookings’ via the Cineworld Website. These cancellations may be made up to 120 minutes (2 hours) prior to the start of the booked performance provided the tickets have not already been collected at the cinema. Where you have paid for tickets or Uplifts as part of the booking, funds will usually be returned to the same payment method used to make the booking (or if not possible, on a Cineworld gift card/e-voucher, via BACS transfer or other method at Cineworld’s discretion). Please note, previously charged booking fees and any additional fees for SMS confirmation or 3D glasses will not be refunded and redeemed voucher codes cannot be re-used. Tickets purchased at the cinema, booked online without using your Unlimited Card or already collected in-cinema prior to cancellation will not be refundable.

6.11 Cancelling tickets when you’re unable to attend. If you have booked a ticket online using your Unlimited Card and you are unable to attend the screening, you must cancel your booking as soon as possible and in any case within the timeframe specified in section 6.10. Cineworld may decide, at its discretion, that repeated ‘no-shows’ is misuse of your Unlimited Membership and may result in your Unlimited Membership being suspended and/or terminated.

6.12 Managing your Unlimited Membership. You can manage your Unlimited Membership online through your Account, including changing your contact details and the payment card associated with your Account, updating your marketing preferences and making a missed payment of your Membership Fees. To change your photograph or your Unlimited Membership Group, please contact the Unlimited Team for assistance.

6.13 Availability of the App, the Cineworld Website and other Cineworld online services. Cineworld may make changes to the Account, the App, the Cineworld Website, the number of online tickets you can book in advance online using your Unlimited Card and withdraw or change any and all online ticket booking at any time and without notice. If you are unable to book tickets via the App and/or Cineworld Website for any reason, but you can still use your Unlimited Card to obtain tickets in-cinema and display it to validate your admission to the cinema, then your Unlimited Membership will be deemed active.

7.1 The Membership Fees that apply to Unlimited Membership are as set out on the App and the Cineworld Website. Prices include any applicable VAT. We only accept payment via one of our accepted payment methods, which include debit and credit cards (Visa, Maestro and Mastercard).

7.2 The Membership Fees for the Minimum Term can be paid in advance under the Pay Upfront (3 months) Plan and the Pay Upfront (12 months) Plan, or by instalments under the Pay Monthly Plan. In each case, you are making a commitment to pay for your Unlimited Membership for the full duration of the Minimum Term that you selected when applying for your Unlimited Membership. This means that the applicable Membership Fees for the Minimum Term must be paid in full for the whole Minimum Term that applies to you (see section 7.4) and are not refundable except as expressly stated in these Terms. You may not change your Unlimited Membership Group or Unlimited Membership payment plan during the Minimum Term of your Unlimited Membership.

7.3 You must have a valid credit card or debit card associated with your Unlimited Membership (Payment Card) at all times during the term of your Unlimited Membership. This is to ensure that your Unlimited Membership continues uninterrupted, and we are able to continue taking payments for your Membership Fees, during and after your Minimum Term. You can cancel your Unlimited Membership in accordance with section 9.

(i) Pay Monthly Plan: your Minimum Term will be three (3) months and you agree to pay the full Membership Fees for the Minimum Term in three (3) equal monthly instalments during the Minimum Term, with the first payment taken from your Payment Card at the time of successful application for your Unlimited Membership and the second and third payments due on the same day of the subsequent two (2) months. If there is no day of the same date in any month (e.g. 30 February), payment will be taken on the previous or next day (as determined by your bank). Payments for Membership Fees will start processing three (3) days in advance of your payment due date and Cineworld will make a maximum of three (3) attempts to charge your Payment Card to take payment;

(i) Pay Monthly Plan: your Minimum Term will be three (3) months and you agree to pay the full Membership Fees for the Minimum Term in three (3) equal monthly instalments during the Minimum Term, with the first payment taken from your Payment Card at the time of successful application for your Unlimited Membership and the second and third payments taken on the same day of the subsequent two (2) months. If the second or third payment date falls on a weekend or a bank holiday, or if there is no day of the same date in any month (e.g. 30 February), payment will be taken on the previous or next working day (as determined by your bank);

(ii) Pay Upfront (3 months) Plan: your Minimum Term will be three (3) months and you agree to pay the full Membership Fees for the Minimum Term in a single advance payment using your Payment Card (and/or a gift card/e-gift voucher/promotional code or American Express card);

(iii) Pay Upfront (12 months) Plan: your Minimum Term will be twelve (12) months and you agree to pay the full Membership Fees for the Minimum Term in a single advance payment using your Payment Card (and/or a gift card/e-gift voucher/promotional code or American Express card).

7.5 Automatic Renewal and paying Membership Fees after the Minimum Term. At the end of your Minimum Term, unless terminated in accordance with these Terms, your Unlimited Membership will automatically renew and continue on a month-to-month basis and you agree to pay the Membership Fees monthly at the then current standard monthly rate for Membership Fees for your Unlimited Membership Group (this applies whether during the Minimum Term you paid under the Monthly Payment Plan or one of the Pay Upfront Plans).

7.6 At least 30 days prior to the end of the Minimum Term we will contact you to remind you that the Minimum Term is coming to an end and to let you know what the new monthly Membership Fees will be. Payment for your Membership Fees will be taken monthly using your Payment Card under a continuous payment authority, on the same day of each month, being the same day of the month that your first payment for Unlimited Membership was paid. If this date falls on a weekend or a bank holiday, or if there is no day of the same date in any month (e.g. 30 February), payment will be charged by your bank on the previous or next working day. Please check with your bank for details.

7.7 Authority for Cineworld to charge Membership Fees to your Payment Card. By providing Cineworld with your Payment Card details when you apply for an Unlimited Membership, you are authorising Cineworld to take recurring payments for your Membership Fees under a continuous payment authority without the need for you to re-enter your payment details each time and without the need for us to obtain permission from you for each individual payment. You may change your Payment Card in your Account, provided that you allow Cineworld at least one week to process such change. At any time, only one Payment Card may be attached to your Unlimited Membership.

7.8 Uplifts may be payable. In addition to the Membership Fees, Cineworld may also charge you Uplifts where you use your Unlimited Card to book a ticket to watch a film in a format, special auditorium, seat type or Cineworld Cinema not covered by your Unlimited Membership (please see section 6.1(ii)). Cineworld may change the price and allocation of Uplifts at any time at its discretion, without notice to you.

7.9 Missed payments. Payments for Membership Fees will start processing three (3) days in advance of your payment due date. If any monthly payment is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Card information), Cineworld will make a maximum of three (3) attempts to charge your Payment Card to take payment. If attempts to take payment are unsuccessful, Cineworld may notify you and suspend your Unlimited Membership and Unlimited Card. Cineworld will be entitled to charge our reasonable administration expenses incurred in connection with any missed payment and these must be paid at the same time as the missed payment of Membership Fees. You will be unable to use or obtain refunds for existing bookings, make new bookings, obtain tickets or enjoy Offers using your Unlimited Card until the outstanding Membership Fees are paid. Missed payments of Membership Fees must be paid online either via the App or the Cineworld Website here. The Unlimited Team will not be able to process any missed payments.

7.10 Non-payment of outstanding Fees. If any Membership Fees and any other sums payable by You under these Terms (Fees) remain unpaid for more than 28 calendar days after Cineworld notify you, or you seek to terminate your Unlimited Membership, except as permitted in section 9, Cineworld may, at its sole discretion, with notice to you, cancel your Unlimited Membership. If any attempt by Cineworld to charge monthly Membership Fees to the Payment Card after the end of your Minimum Term under a Pay Upfront Plan (i.e. where your Membership changes to a month-to-month Unlimited Membership as explained in sections 4.6 and 7.5) is unsuccessful, Cineworld may automatically terminate your Unlimited Membership.

7.11 If any attempt by Cineworld to charge Fees to a Payment Card on or after the due date is rejected or otherwise unsuccessful due to inaccurate or outdated Payment Card information, then once you have provided a valid Payment Card, Cineworld will charge that Payment Card for all then-outstanding Fees.

7.12 If you cancel automatic payments from your Payment Card, Cineworld may cancel your Unlimited Membership.

7.13 Cineworld may charge you, and you are responsible for, any and all outstanding Membership Fees and any expenses reasonably incurred by Cineworld in connection with your unpaid Membership Fees.

8.1 Increasing Membership Fees. Membership Fees may be increased by Cineworld to reflect changes in standard ticket prices, inflation, Cineworld’s costs, additional taxes and costs that are not imposed by Cineworld or where we have added new features, improved the Unlimited Membership Scheme benefits or for other business reasons. Cineworld will do its best to ensure any increase is reasonable in the circumstances (for example, if our costs or ticket prices have increased or the Unlimited Membership benefits have been enhanced, Cineworld will increase Membership Fees by a reasonable amount to reflect the increase in costs or ticket prices or to reflect the new improvements to the Unlimited Membership Scheme).

8.2 Any increase in Membership Fees will be notified to you at least 30 days before it comes into effect and the amounts charged to your Payment Card are increased. Subject to section 8.3 (VAT changes), any increases in Membership Fees will not apply to your Unlimited Membership during the Minimum Term but will be reflected in the monthly Membership Fees you pay for your Unlimited Membership thereafter.

8.3 If there is a change in the rate of VAT or any other tax, or any other tax is imposed, Cineworld will be entitled to change the Membership Fees to reflect such changes to the tax system, at any time including during the Minimum Term. This change will only affect you during the Minimum Term if you are on the Pay Monthly Plan. Cineworld will give not less than 30 days' notice of any increase and the amount to be charged to your Payment Card after expiry of such notice will be adjusted accordingly. Any other changes shall take effect as described in the remainder of this section 8.

8.4 Changes to these Terms that don’t disadvantage you. Cineworld may make minor changes to these Terms from time to time to correct errors, or clarify Terms, to comply with any law or regulation that applies to us or to update the Terms to reflect changes to the way our systems work or enhancements to the Unlimited Membership Scheme. You will not be specifically notified of such changes but they will be available on the App and the Cineworld Website. No such changes shall disadvantage you. These changes will take effect from the date of publication on the App and the Cineworld Website.

8.5 Other changes to these Terms. Cineworld may make other changes to these Terms and, if they have a real impact on you or your Unlimited Membership, then we will give you at least 30 days' prior written notice of the changes before they take effect (“Notice of Change”).

8.6 If you don't agree with the changes you may terminate your Unlimited Membership. If these changes either increase your monthly Membership Fees or are otherwise to your disadvantage, you may ask us to terminate your Unlimited Membership at any time up to 30 days from the date of the Notice of Change by contacting the Unlimited Team and following the steps in section 9 (Termination by You) below.

8.7 If we do not receive your request to terminate your Unlimited Membership within 30 days of the date of the Notice of Change, we will assume you have agreed to the change and your Unlimited Membership will continue on the updated Terms and, as applicable, at the increased Membership

9.1 Your legal right to change your mind and cancel the contract. You have a statutory right to change your mind and cancel the contract for your Unlimited Membership at any time within a period of 14 days without giving any reason.

9.2 The cancellation period begins on the day your Unlimited Membership starts (i.e. when we send you the confirmation email referred to in section 4.3) and ends 14 days later (Cancellation Period). For example, if your Unlimited Membership begins on the 1st day of the month, the Cancellation Period will end at the end of the day on the 15th day of the month.

9.3 To exercise your right to cancel during the Cancellation Period, You must inform us using the contact details in section 2.5 (Contacting Cineworld) of these Terms. Using the Online Contact Form is usually the easiest and quickest method, but you can use any of the available contact methods. You can also use Cineworld’s template cancellation form here and send it to us by email or post, but it is not obligatory to use this form.

9.4 To meet the deadline for notifying us of cancellation, it is sufficient for you to send your cancellation notice before the expiry of the Cancellation Period (even if it does not reach us until later).

9.5 If you cancel your Unlimited Membership during the Cancellation Period, your Unlimited Membership will end immediately and you will lose all access to the benefits of your Unlimited Membership.

9.6 When you apply for Unlimited Membership you expressly request us to provide access to your Unlimited Membership during the Cancellation Period, and by doing so you acknowledge that you will lose your right to cancel without charge during the Cancellation Period. This means that you are still entitled to cancel your Unlimited Membership during the Cancellation Period, but your refund will be reduced to the extent that you have already made use of your Unlimited Membership before you cancel.

9.7 If you cancel your Unlimited Membership during the Cancellation Period and You have not used your Unlimited Membership, you will receive a full refund of any Membership Fees you have paid. However, if you have booked tickets or obtained freebies or discounts using your Unlimited Membership, we will reduce your refund by the amount equivalent to the usual price of any tickets issued to you, freebies and discounts on snacks and drinks you have received through your Unlimited Membership during the Cancellation Period. This means that if the price of the tickets issued exceeds the Membership Fees you have paid, no refund will be due to you.

9.8 We will pay any refund due to you without undue delay, and no later than 14 days after the day on which you notify us of cancellation. We will pay any refund due to you using the payment method registered to your Account except where you have paid using a gift card or, e-voucher in which case we will issue you with a Cineworld e-voucher credited with the amount of the refund due.

9.9 Cancellation will not affect your or our respective rights and remedies that have arisen prior to cancellation and will not affect our right to receive any money that you owe to us.

9.10 Your right to cancel during the Cancellation Period is in addition to and does not affect your legal rights in relation to faulty or misdescribed goods and services.

9.11 Medical reasons or change of residence. If you are outside the Cancellation Period referred to above, you may terminate your Unlimited Membership during the Minimum Term only where you are unable to use your Unlimited Card for a continuing period of three (3) calendar months due to medical reasons or because your permanent address has changed to an address outside of the UK, Channel Islands and Republic of Ireland (in these Terms, these reasons are called Legitimate Grounds). You must notify the Unlimited Team in writing of your request to terminate, stating the reason for termination and enclosing any supporting evidence. If Cineworld accepts that you have Legitimate Grounds, Cineworld will refund you an amount equal to the value of the Membership Fees you have paid in advance for the number of remaining full months of your Minimum Term after the date of termination. If Cineworld does not accept the request for termination, your Unlimited Membership shall continue in force and no refund will be issued. In the event of termination on Legitimate Grounds you may not re-join the Unlimited Membership Scheme until six months after the termination date.

9.12 Stopping your Membership from automatically renewing. If you don’t want your Unlimited Membership to automatically renew and continue on a month-to-month basis after your Minimum Term, you must let us know at least 10 days before the end of your Minimum Term by contacting the Unlimited Team in writing (please see Section 2.6 (Contacting Cineworld).

9.13 Terminating Your Membership for other reasons. You may ask to terminate your Unlimited Membership at any time:

(i) after the Minimum Term; or

(ii) during the Minimum Term where you are disadvantaged by changes made by Cineworld as explained in section 8 (Changes).

To terminate your Unlimited Membership, you must give notice of termination to the Unlimited Team (see Section 2.6 (Contacting Cineworld).

9.14 If you have the right to terminate your Unlimited Membership during your Minimum Term under section 9.13(ii) as a result of changes we have made and you have paid your Membership Fees in advance under one of the Pay Upfront Plans, you may terminate your Unlimited Membership on one month’s notice and Cineworld will refund the Membership Fees paid for any remaining full months after the termination date.

9.15 In all other cases, i.e. where you are paying Membership Fees monthly under the Pay Monthly Plan and have a right to terminate your Membership under section 9.13(ii) or your Minimum Term has expired and your Membership Fees are payable monthly (see section 7), where we receive your notice:

(i) 10 days or more before your next payment date, your Membership will end the day before your next payment is due;

(ii) 9 days or less before your next payment date, that payment will be payable and your Unlimited Membership will terminate one month later.

9.16 Cineworld will confirm your Membership termination date in writing on receipt of your termination notice. PLEASE NOTE: due to Cineworld’s current payment processes, your Unlimited Card will be deactivated automatically if you cancel your Payment Card instruction before your Unlimited Membership termination date and you won’t be able to enjoy the remainder of the current month’s Unlimited Membership you’ve already paid for.

9.17 Additionally, you may terminate your Unlimited Membership at any time if Cineworld commits a serious breach of these Terms and we will refund any Membership Fees you have paid in advance for the unexpired portion of Membership which you are then no longer able to use.

9.18 On termination, your Unlimited Card will be de-activated and any refunds due will be refunded to your Payment Card within 14 days of termination.

10.1 Cineworld may suspend your Unlimited Membership and temporarily deactivate your Unlimited Card if:

(i) Cineworld suspects that you have ceased to be eligible for an Unlimited Membership;

(ii) You miss any payment;

(iii) Cineworld suspects any fraud in any matter connected to entering into or use of your Unlimited Membership and/or Account and/or Unlimited Card, including providing false information when applying for Unlimited Membership;

(iv) Cineworld suspects the misuse of your Unlimited Card and/or your Account;

(v) Cineworld suspects that someone else has access to your Account or that your Account has been compromised in some way; or

(vi) Cineworld suspects that you are in breach of these Terms and/or any of Cineworld’s other terms and policies, including the Terms of Entry or Online Terms of Use, and/or any other contract or agreement that Cineworld may have with you.

If Cineworld suspends your Unlimited Membership for any reason, Cineworld will confirm this to you by email. The suspension will be lifted once the reason for the suspension has been resolved to Cineworld’s satisfaction. If the reason for suspension is not resolved or is not capable of being resolved to Cineworld‘s satisfaction, Cineworld may terminate your Unlimited Membership. Cineworld will be entitled to charge its reasonable administration expenses incurred in connection with any missed payments (see section 7 for further details).

10.2 Cineworld may terminate your Unlimited Membership immediately on any of the following grounds:

(i) If you cease to be eligible for an Unlimited Membership;

(ii) for your fraud (or our reasonable suspicion of your fraud) in any matter connected to entering into or use of your Unlimited Membership and/or Account and/or Unlimited Card, including providing any false information in the application process;

(iii) in the event of misuse of your Unlimited Card and/or your Account;

(iv) if you miss a payment and fail to make that payment within 28 days of a request from Cineworld to make it, or if you miss more than one payment;

(v) Your serious breach of these Terms and/or any of Cineworld’s other terms and policies, including the Terms of Entry or Online Terms of Use, and/or any other contract or agreement that Cineworld may have with you; or

(vi) if you engage in (or we have reasonable cause to believe you may engage in) any behaviour or activity that is disruptive to or damaging to any Cineworld business or operation, process or practice or the safety or comfort of our staff, customers or other visitors to our cinemas.

10.3 If Cineworld terminates your Unlimited Membership under section 10.2, Cineworld may keep any Membership Fees that have been received. Where you chose to pay your Membership Fees under:

(i) one of the Pay Upfront Plans, Cineworld may refund any Membership Fees paid in advance for any full Unlimited Membership months after the termination date but shall be entitled to retain a fair amount to reflect the loss to Cineworld from terminating your Unlimited Membership in such circumstances;

(ii) Pay Monthly Plan, Cineworld may charge you, and you are responsible for, any and all outstanding Membership Fees and any expenses reasonably incurred by Cineworld in connection with your unpaid Membership Fees.

These rights do not limit any other rights Cineworld may have against You.

10.4 Where Cineworld has accepted your application and confirmed your Unlimited Membership (see section 4.3) but there was a pricing error in the application process which you could reasonably have recognized as a pricing error, Cineworld may terminate your Unlimited Membership by giving you written notice and refund you any sums you have paid for the Unlimited Membership.

10.5 On termination, your Unlimited Card will be deactivated but your Account will remain active and you will able to continue using it to enjoy the benefits of your free My Cineworld membership, unless Cineworld chooses to close your Account for reasons associated with the termination of your Unlimited Membership.

10.6 Cineworld may terminate, withdraw or suspend the Unlimited Membership Scheme, and your Unlimited Membership, at any time for any reason on reasonable notice in writing to you. In certain circumstances, it may not be possible to give advance notice, such as where Cineworld is required to terminate, withdraw or suspend the Unlimited Membership Scheme to comply with applicable law or regulation. Cineworld will refund the Membership Fees paid by you in advance for any remaining full months after the termination date.

11.1 If you have any questions or complaints in relation to your Unlimited Membership please contact the Unlimited Team.

11.2 If we are unable to resolve any issues for you, or you are unhappy with the outcome, you may request that alternative dispute resolution (“ADR”) is used. ADR is a process for resolving disputes between you and us that does not involve going to court. We will provide you with the name and website address of an ADR provider that would be competent to deal with your issue. If you make a request for the dispute to be settled by ADR, we will consider whether or not we wish to participate in ADR, but we are not obliged by law to participate. If you do not wish to use ADR, you can still bring court proceedings (see section 14.1 for more information).

11.3 If you are resident in the Republic of Ireland: the European Commission has established a website for online dispute resolution (ODR) which is available at www.ec.europa.eu/consumer/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court. Our email address for the purposes of the ODR is customer.services@cineworld.co.uk.

12.1 You confirm that the information you provide when applying for your Unlimited Membership, including your name, email address, mobile number and other contact details (Contact Details), is accurate and complete.

12.2 It is your responsibility to keep your Contact Details up to date throughout your Unlimited Membership, as we will use these details to contact you about your Unlimited Membership and we will not be responsible for matters arising from errors or omissions in your Contact Details at any time.

12.3 You can update your Contact Details at any time in your Account or by contacting the Unlimited Team.

12.4 We will usually contact you by email although we may get in touch by phone or post if we need to.

12.5 Our Privacy Policy provides details of how we collect and use your personal information, and the choices you can make about how your personal information is used. We use personal information to allow us, our agents and sub-contractors who are working on our behalf to process your application and payment of Membership Fees and to provide you with the Unlimited Membership services and any other products or services you request.

12.6 We will use your Contact Details to send you service and membership communications, including information about your Unlimited Membership such as renewal reminders, account information and membership summaries, changes to Unlimited benefits and, from time to time, freebies for Unlimited Members and other information related to your Unlimited Membership (find out more in our Unlimited FAQs). These types of service and membership communications will usually be sent by email and/or text message.

12.7 We may also use personal information for other purposes as described in the Privacy Policy including sending you Unlimited News & Offers marketing communications. You can opt-out from receiving Unlimited News & Offers during the Unlimited Membership application process and ask us to stop sending you marketing communications at any time by updating your marketing preferences in your Account, clicking the ‘unsubscribe’ option in our marketing messages or by contacting the Unlimited Team.

12.8 Where we do contact you by email or text message we will be deemed to have notified you as soon as the email or text message is sent, provided we have used the address/mobile phone number displayed in your Account at the time the message is sent.

12.9 We will only write and communicate with you in the English language.

13.1 Cinema closures. Cineworld Cinemas may be closed on a permanent or temporary basis from time to time, such as for refurbishment or due to reasons outside of our control (as described below). Details of such closures can be found on the Cineworld Website or by calling the Unlimited Helpline.

13.2 Your statutory rights. We have a legal duty to supply goods and services that conform with the contract. Consumers also have certain legal rights when purchasing goods and services. These are often referred to as “statutory rights”, as they are derived from laws such as the Consumer Rights Act 2015. Nothing in these Terms affects these rights and nothing in these Terms is intended to limit or exclude our liability where it would be unlawful to do so. In particular, we do not limit or exclude liability for fraud or for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

13.3 Limiting our liability. Except as stated in section 13.2, we will not be liable under or in connection with these Terms (howsoever arising and including as a result of breach of contract, tort (including negligence) or statutory duty) for any loss or damage in circumstances where:

(i) there has been no breach of a legal duty of care owed by us;

(ii) the loss or damage was not caused by us breaching these Terms;

(iii) the loss or damage was not, at the time you agreed to these Terms, a reasonably foreseeable consequence of us breaching these Terms (loss or damage is “foreseeable” if either it is obvious that it will happen or if, at the time you agreed to these Terms, both of us knew it might happen);

(iv) the loss or damage was caused by an event or circumstance beyond our reasonable control such as natural disasters, industrial action, terrorist attack, riots, epidemics, any law or any action taken by a government or public authority or closure or limited access to Cineworld Cinemas on the grounds of Cineworld’s reasonable health and safety concerns, shortage of supplies, staff or essential utilities or services; or

(v) you could have avoided the loss or damage by taking reasonable action.

13.4 Cineworld’s liability under or in connection with these Terms, including for its breach of these Terms, is limited to the price of 12 months’ Unlimited Membership for your current Unlimited Membership Group as published on the App or Cineworld Website at the time of the incident giving rise to such breach.

13.5 In the event you are unable to book a ticket online using your Unlimited Card due to any technical reasons, tickets can be booked in-cinema. Cineworld will not be responsible for any such technical failures.

13.6 Cineworld will not be responsible or liable to you for any booking or ticket you are unable to use as a result of, or any replacement or other ticket you purchase due to or in connection with, an invalid or suspended Unlimited Membership or Unlimited Card or unauthorized access to or use of your mobile device or Unlimited Card.

14.1 These Terms and your Unlimited Membership and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales and you can bring proceedings in the English Courts. However, if you live in Scotland, the Republic of Ireland or the Channel Islands the relevant local law will apply and you can choose to take action against Cineworld in your local courts.

14.2 Cineworld does not accept amendments by you to these Terms.

14.3 You may not transfer any of your rights or obligations under these Terms or your Unlimited Membership to another person without Cineworld’s prior written consent. Cineworld can transfer all or any part of its rights or obligations under these Terms and your Unlimited Membership to another organisation but Your rights under these Terms and your Unlimited Membership will not be affected.

14.4 If your Unlimited Membership is terminated by either party for any reason, neither party will lose any rights which have already accrued.

14.5 If, at any time, Cineworld does not require you to comply with any part of these Terms, this will not prevent it from doing so in the future. For example, we might not immediately chase you for not doing something (like paying), or for doing something you're not allowed to do, but that doesn’t mean we can't do it later.

14.6 If any part of these Terms is disallowed or held to be ineffective by any court or other competent body, the rest of these Terms will not be affected.

14.7 The contract for your Unlimited Membership is between you and us. Nobody else can enforce the contract and neither you nor us will need to ask anybody else to sign-off on ending or changing the contract.

14.8 If there is a conflict or inconsistency between these Terms and any of the other terms referred to in section 3.1, the provisions of these Terms will take priority to the extent necessary to resolve the conflict or inconsistency.

15.1 All Offers and Discounts are discretionary and may change. All Unlimited offers and discounts are discretionary and Cineworld may amend or withdraw them (and change Offer terms, as necessary) at any time without notice. Details of Unlimited Offers and their terms may be published on the Cineworld Website, in the App or as otherwise notified to Unlimited Members in-cinema or by email, SMS or via social media from time to time.

15.2 You must show your Unlimited Card to enjoy Benefits, Offers and Discounts. Unlimited offers and discounts are only available on production of a valid Unlimited Card.

15.3 Unlimited Discounts on food and drink in-cinema. Available only when purchased in-cinema and do not apply to any items purchased online. Maximum discount of 10% on Starbucks products. Discounts may not be available in conjunction with some offers and promotions.

15.4 Unlimited Member Advance Screenings and Unlimited Exclusive Events. From time to time we may organise special preview screenings and other specific screening events for Unlimited members. These preview screenings and events are for Unlimited members only unless otherwise stated. Places may be limited and tickets are subject to availability.

15.5 Unlimited offer of free 3D movies for Unlimited Members with a Black Unlimited Card. 3D uplifts are currently not payable by Members with a Black Unlimited Card but will remain payable by all other Unlimited Members. IMAX, 4DX, ScreenX and Recliner Uplifts are still payable by all Unlimited Members. Charges apply for 3D glasses, Event Cinema and special seating as they are not included as part of Unlimited Membership.

15.6 Enjoy 25% off Food and Drink at Unlimited Partner restaurants. Cineworld Unlimited and Cineworld/Picturehouse Premiere Pass card holders can enjoy 25% off their food and drink bill. Offer applies to A La Carte Menu for Café Rouge, Bella Italia, Las Iguanas, and to selected items on the Café Rouge breakfast menu (available until 12pm) only. Discount does not apply to alcoholic drinks in Scotland or to Set Menus at any restaurant. One discount per bill transaction up to a maximum of 10 guests including the Unlimited or Premiere Pass card holder. Discount can only be used once per visit. Not valid in conjunction with any other deals or with any other offer or discount promotion, discount card or with Tesco Clubcard Vouchers. Valid Cineworld Unlimited Card or Premiere Pass must be presented to claim the discount. All menu items are sold subject to availability. Not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, 13-14 December or 20-21 December 2024 or New Year’s Eve after 5pm. Cineworld may withdraw the offer or any part of it at any time without prior notice.

Local exclusions:

(i) Café Rouge. Not valid at Center Parcs and on event days at the O2 (Greenwich O2 only), the Principality Stadium (Cardiff only) and Murrayfield (Edinburgh only). Not valid at Windsor 18-20th May. £5.95 breakfast dishes are excluded from this offer. Discount applies to pastries, croques, granola bowl, fruit bowl and drinks only;

(ii) Bella Italia. Not valid at: Center Parcs and Edinburgh sites on any day, at Bluewater on Fridays or Saturdays or on event days in Sheffield Arena;

(iii) Las Iguanas. Not valid at Center Parcs at any time or at The O2, Wembley, Resorts World Birmingham, Birmingham Brindley Place or Cardiff Mill Lane on event days. Discount off full priced drinks only and when also dining. Not valid on happy hour drinks or Bottomless Brunch.

Pizza Hut Restaurants

Cineworld Unlimited members and Cineworld/Picturehouse Premiere Pass card holders can enjoy 25% off their food bill, when ordering at least a main meal from the main menu (on full price menu items). Offer applies to food only. Drinks, all meal deals, buffet (at selected times), takeaway and kids meals are excluded from this offer. One discount per table/bill transaction up to a maximum of 4 guests including the Cineworld Unlimited and Cineworld/Picturehouse Premiere Pass card holders Discount can only be used once per visit. Not valid with meal deals or with any other offer or discount promotion. Valid Unlimited or Premiere Pass card must be presented in order to claim the discount. All food is sold subject to availability. Offer valid at all Pizza Hut restaurants in the UK (excluding Northern Ireland) for dine-in only. Cineworld may withdraw the offer or any part of it at any time without prior notice

16.1 Terms and Conditions for the 13 for 12 offer. Offer is for 13 months’ Unlimited membership for the price of 12 months (the 13th month is free). Offer only valid for registrants who sign up for Unlimited Membership with the Pay Upfront (12 months) option and use the promotional code provided between the specified dates (or earlier date as advised by your third party provider). Existing Unlimited Members or those who have enjoyed an Unlimited membership in the last 6 months are not eligible. One promotional voucher allowed per application. Unlimited Membership T&Cs apply to membership.

16.2 Terms and Conditions for the £10/€10 OFF offer. New Unlimited members receive £10/€10 off their first month of Membership when they sign up for Unlimited Membership with the Pay Upfront (12 months) option and use the promotional code provided between the specified dates. Offer only valid for new Unlimited Members. Existing Unlimited Members are not eligible. One promotional voucher allowed per application. Unlimited Membership T&Cs apply to membership.

16.3 Terms and Conditions for 25% off when you pay 12 months upfront. New Unlimited members get 25% off the price of their first 12 months of Unlimited membership when they sign-up using the Promotional Code  and select the Pay Upfront (12 months) plan between the dates specified on the relevant advertisment. Minimum subscription period of 12 months. Existing Unlimited members are not eligible. One promotional code allowed per application and may not be used in conjunction with any other offer. Membership automatically renews after first 12 months on a month to month basis and membership fees will be payable at the full monthly price applicable to the Unlimited Membership Group at that time, unless and until Membership is cancelled. Unlimited Membership Terms apply to membership.

16.4 Terms and Conditions for free £/€20 e-Gift offer. New Unlimited Members receive a £/€20 Cineworld e-Gift when they sign up for Unlimited Membership with the Pay Upfront (12 months) option and use the promotional code provided between the specified dates. Offer only valid for new Unlimited members. Existing Unlimited members are not eligible. One promotional voucher allowed per application. Unlimited Membership T&Cs apply to membership and e-Gift T&Cs apply to the e-Gift.

(i) Offer available to existing Unlimited members who have received the relevant ‘You deserve a treat’ promotional email or Facebook advert (“treat offer”) provided their membership is valid and fully paid up at the time of receipt and collection.

(ii) Offer includes the treat item described in the treat offer as the “treat”, for example: a) 1 x free regular sized soft dispensed drink or such other food/drink item as described in the treat offer; or b) 1 x free 2D adult ticket (excludes premium seating and not valid for special screenings such as 3D, D-Box, IMAX, Superscreen, 4DX, ScreenX or event cinema).

(iii) To collect the treat the Unlimited member must present their valid Unlimited Card at the Snacks Counter in participating Cineworld Cinemas. The offer is for a single treat only, so once the treat has been collected it will be deducted from the Unlimited member’s account and no additional treats may be collected.

(iv) The treat must be collected/redeemed within the time period specified in the treat offer (usually food/drink items within 7 days’ of the date of receipt of the treat offer or free tickets within 14 days of date of receipt of receipt of the treat offer). If the treat is not collected by that date it will be cancelled from the Unlimited member’s account and no refund will be given.

(v) No cash alternatives.

(vi) Tickets, food and drink items are subject to availability. Cineworld will endeavour to supply the food and/or drink item as specified in the treat offer but reserves the right to substitute with alternative products when not available.

(vii) Offer not available to Cineworld staff.

(viii) All Cineworld cinemas participate in the Offer (with the exception of Picturehouse cinemas).

(ix) The Offer is not available in conjunction with any other offer.

(x) On termination of the Unlimited member’s membership any uncollected treat(s) will be automatically cancelled and no refund or cash alternative will be given.

(xi) Cineworld may change or withdraw the offer or any part of it at any time without prior notice.

(xii) Pepsi, Pepsi MAX, Pepsi-Cola are trademarks of PepsiCo, Inc. 7UP is a trademark of The Concentrate Manufacturing Company of Ireland.

(xiii) Cineworld Cinemas Limited (for UK and Channel Islands) and Adelphi-Carlton Limited (for Republic of Ireland), each trading as Cineworld Cinemas, own and operate the Cineworld Unlimited scheme and are the promoter of the Offer. The Offer and the Unlimited scheme are in no way sponsored, endorsed or administered by, or associated with, Meta, X, Google or SnapChat and these companies are in no way liable to Cineworld customers in relation to the Offer or the Unlimited scheme

Where we state “Unlimited membership costs less than the price of 2 tickets per month”, “You only need to go to the cinema more than once a month to get your money back” or similar, we mean the Unlimited monthly Membership price for the relevant Cineworld Cinema is less than cost of 2 visits per month to the same cinema based on an in-cinema standard peak price adult 2D ticket for a standard screening in a standard auditorium in a standard seat. Uplifts are payable for some screenings, formats, special seating and facilities. Price and choice of cinema varies depending on the Unlimited Membership Group chosen.

1. The Recommend A Friend Offer (the "Offer") is open to existing Unlimited members whose accounts are valid and fully paid at the time of the recommendation ("Members") and who have a My Cineworld account.

2. Members will qualify for the advertised one month's free membership ("Free Month") if the friend ("Friend") that they have recommended (a) is eligible to join the Unlimited scheme in accordance with the Unlimited Terms and Conditions, (b) is subscribing to the Unlimited scheme for the first time, (c) successfully completes the online application process using the relevant Offer code, and (d) has successfully paid for and remained with the Unlimited scheme for the first 90 days of their subscription.

3. A Friend that is subscribing as part of the Offer will automatically qualify for their 4th month of Membership (or 13th month of Membership, if they paid 12 months upfront for their Membership), as long as they subscribe online using the relevant Offer code, and remain a fully paid up member for their minimum contract term. .

4. For Pay-Monthly Members and Pay Upfront (3 Months) Members. The Free Month will usually be applied automatically to qualifying Members' accounts within 6 weeks after the Friend has paid for and completed their first 90 days' subscription (unless the Member is in their first three (3) months of membership, in which case the Free Month will be applied after the expiry of their first 3 months of paid Membership, or a little later once the Friend’s 90 day subscription period has been completed). Members must not cancel their Membership Fee payment for the free month(s) – the relevant direct debit or card payment will be waived automatically and, unless Members have qualified for more than one Free Month, normal payment will be resumed in the following month. Cancelling a direct debit or continuous payment card arrangement will result in the automatic de-activation of Unlimited Cards and loss of any accrued Free Months.

5. The Free Month for Annual Members or Pay Upfront (12 months) Members. The Free Month will be noted against qualifying Members' accounts within 6 weeks after the Friend has paid for and completed their first 90 days' subscription and will be applied automatically after the end of the paid-for 12 month period (or a little later once the Friend’s 90 day subscription period has been completed). For example, if a Member makes 3 successful recommendations within their paid-for 12 month period, their subscription (and for those Members with a digital membership, their Minimum Term) will automatically extend for an additional (free) 3 months after the end of the 12 month period. The Member’s account must be live at the time the Free Month is due to be applied as Free Months cannot be applied to Member’s accounts once their membership has expired.

6. Where Members have qualified for more than one Free Month, each Free Month will be applied in accordance with clause 4 or 5 above and, where a number of successful recommendations have been processed at or around the same time, Free Months will be applied to Members' accounts on consecutive months.

7. Members will be sent a confirmatory email from Cineworld following each successful recommendation containing details of how the Free Month will be applied to his or her account. Members should ensure the contact details provided to Cineworld are up to date.

8. All outstanding balances on accounts must be paid in full before Free Month/s will be applied. 

9. Free Months will not be applied retrospectively, cannot be exchanged for cash, cannot be transferred, and cannot be used to reduce any outstanding charges owed by Members or the Friends that are recommended to Cineworld.

10. Any expiry or termination of a Member’s Unlimited subscription (for whatever reason) or deactivation of the Unlimited Card will result in the loss of any Free Months accrued on the Member’s account and no refund will be given.

11. The Offer code will be valid for an unlimited number of uses. However, Members may only be awarded and benefit from a maximum of 12 Free Months each year, even if the Offer code has been used in connection with more than 12 successful recommendations in that period.

12. The Offer code is personal to the relevant Member and may only be shared with that Member’s friends and family. The Offer code must not be sold, shared in exchange for any value or benefit or otherwise published for use on any public or social media site.

13. The Offer is only available in conjunction with applications made on the Cineworld Website or where available in the Cineworld App and recommended friends must use the Offer code provided.

14. The Offer is not available in conjunction with any other offer.

15. Cineworld has the right to amend or withdraw the Offer at any time and without notice. These terms and conditions may be amended by Cineworld at any time and without notice.

16. The Unlimited Terms and Conditions and the Cineworld Privacy Policy will apply to all new members introduced through the Offer.

For Unlimited Memberships that started before 2nd October 2024 the Unlimited Card Conditions (and not the above Terms) apply to your Unlimited Membership and are available to read here.

1.1 Cineworld wants all of its customers to enjoy their visit to its cinemas. To help ensure this, admission to any Cineworld cinema is subject to the following terms and conditions. By purchasing or using a Cineworld cinema ticket, customers (including Unlimited Card holders) agree to be bound by these terms and conditions.

2.1 Behaviour: Cineworld reserves the right to require customers who are disruptive, antisocial or violent to leave the cinema immediately without any entitlement to a refund. What constitutes disruptive, antisocial or violent behaviour shall be determined at the sole discretion of the Cineworld Duty Manager and includes both physical and verbal abuse.

2.2 Alcohol and Food Policy: Neither alcohol nor hot food may be brought onto the premises.  Only hot food bought on the premises may be consumed on the premises.  Alcohol may only be purchased and consumed in Cineworld licensed bar areas or in licensed screens and licensing laws will be strictly enforced.

2.3 Mobile Devices: All mobile devices including mobile telephones must be switched off at all times during the feature presentation.

2.4 Piracy: Customers are not allowed to bring any form of recording or copying equipment (in whatever medium, including optical devices such as Google Glasses) into the auditorium. Recording or copying equipment taken into the auditorium may be confiscated for inspection by the Cineworld Duty Manager. Customers are reminded that it is a serious criminal offence to copy or attempt to copy any film, soundtrack or other copyright protected material shown in the auditorium and customers found in contravention will be liable on conviction to an unlimited fine and imprisonment of up to 10 years.

2.5 Certification: Cineworld is not responsible for the certification of adverts, trailers or films. All complaints in respect of the wrongful classification of any of these items should be directed to the British Board of Film Classification (the BBFC) or the Irish Film Classification Office (IFCO) when referring to Irish classification.

2.6 Search Policy: In the interest of safety, security and other reasonable causes, Cineworld may need to search a customer’s possessions whilst on the premises for any item which a staff member believes may contravene these terms and conditions. Cineworld reserves the right to refuse entry or require a customer, who doesn’t agree to being searched, to leave the premises without entitlement to a refund.

2.7 Parking: Cineworld is not responsible for the parking regulations imposed by third parties, including any cost imposed on customers. Customers should take up any issues directly with the third party concerned.

2.8 Refunds: Tickets purchased for performances at a Cineworld cinema are non-refundable. Ticket prices may change between the date of purchase and the date of the relevant performance.  Where the price paid for the tickets differs to the price for equivalent tickets available for purchase at the time and date of the performance, Cineworld will not charge for and customers may not claim any refund of the difference.

2.9 3D Glasses: For RealD 3D, MasterImage or Volfonia 3D screenings customers may bring respectively their own RealD 3D, MasterImage or Volfonia 3D glasses or may purchase a pair online or from the cinema. For IMAX 3D performances, glasses will be provided at the cinema and are included in the ticket price. For IMAX 3D with Laser screenings the ticket price includes the use of IMAX 3D with Laser glasses. IMAX 3D with Laser glasses will be provided in cinema and customers must return them to a member of cinema staff or leave them on their seat at the end of the film.

3.1 Only customers in possession of a valid ticket will be admitted into the auditorium to which the ticket relates and admission will be permitted only for the duration of the performance specified by the ticket. At the time of collection, customers should check that the ticket’s details are correct as tickets cannot be later exchanged or refunded in the event of any error.

3.2 Lost, stolen or damaged tickets will not be replaced. Any customer who does not hold a valid ticket may be required to leave the premises.

3.3 Customers should keep the ticket stubs or e-tickets with them at all times in order to re-enter the relevant auditorium.

3.4 Cineworld will refuse admission to any person who, in the opinion of an authorised Cineworld employee or representative, is under the minimum age required by the BBFC or IFCO classification for a presentation and cannot prove that they are at least the minimum age required. Cineworld expressly reserves the right to request photographic identification verifying the age of the customer (e.g. a driving licence or passport) for entry into 12A, 15, 15A, 16 and 18 certificated films.  Photocopies of birth certificates together with a form of photographic identification connecting the name on the birth certificate to the customer, passports and driving licences are acceptable.  We also accept digital photographic ID displayed through the YOTI app, available to download at yoti.com. Children under the age of 12 must be accompanied by someone who is at least 18 years of age to be admitted after 7.00pm. Children under the age of 8 must be accompanied by someone who is at least 18 years of age at all times (regardless of film classification).

3.5 Student tickets are available at certain times on specified days.  Student tickets will only be issued upon the production of valid National Union of Students (NUS) or Union of Students in Ireland (USI) photographic identification showing a clear photograph of the student and the applicable expiry date of the identification. Student tickets will be limited to one per student. Photographic identification may be checked before admission to the auditorium in the case of pre-booked tickets.

3.6 Customers aged 15, 16 or 17 are entitled to student tickets (when and where available) without presenting student identification, however they may be required to provide identification in order to verify their age.

3.7 Seniors tickets are available at certain times on specified days. Seniors tickets will only be issued upon the production of valid senior card, senior bus pass / Freedom pass or state pension letter.  Senior tickets will be limited to one per senior.  Proof of entitlement and identification may be checked before admission to the auditorium in the case of pre-booked tickets.

3.8 Carers of disabled customers in the UK are entitled to a free ticket in the UK if the person they are accompanying can show a valid Cinema Exhibitors’ Association Card (CEA card) or locally issued disability card. Please see www.ceacard.co.uk for the full terms of use. Carers of disabled customers in Ireland may be issued a free ticket at the sole discretion of an authorised Cineworld employee or representative. Guide and Hearing dogs are welcome but other animals are not permitted on the premises.

3.9 In order to avoid disturbing other customers, customers who arrive after the start of the feature presentation will only be permitted entry into the auditorium at the Cinema Duty Manager’s sole discretion.

4.1 Although Cineworld seeks to follow its advertised programme, it reserves the right to cancel or reschedule a performance or to substitute an alternative film or presentation, if forced to do so by circumstances beyond its control.

4.2 If a film showing or other presentation is cancelled, rescheduled or substituted, the Cinema Duty Manager will have the sole discretion to decide whether to refund customers the cost of their tickets or to issue replacement tickets for the same film or presentation at an alternative time.

5.1 Cineworld reserves the right to refuse the entry onto its premises of any person who is believed to be intoxicated and may require any person or customer who is believed to be intoxicated to leave the premises immediately without any entitlement to a refund.

5.2 No customer is allowed to bring any illegal substances or weapons onto the

premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Cineworld takes such matters seriously and may report the incident to the police or Garda Síochána in Ireland.

5.3 In order to comply with applicable health and safety legislation, customers must at all times remain within the public areas of the premises and must not obstruct the aisles with personal belongings.

5.4 Customers must keep their personal belongings with them at all times. Cineworld accepts no responsibility for the loss, theft, alteration or damage to any personal items brought onto the premises.

5.5 Customers are not permitted to smoke on the premises of any Cineworld cinema this includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

6.1 Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Cineworld’s liability for fraud or for death or personal injury resulting from Cineworld’s negligence or for any other liability which Cineworld cannot exclude or limit under law but otherwise Cineworld’s liability to you as a customer shall be limited to the ticket price paid.

6.2 In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy, Cineworld reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from all Cineworld premises and/or taking legal action.

6.3 Cineworld reserves the right to charge for any additional service or product which it may supply including but not limited to 3D glasses.

6.4 Any Cineworld Duty Manager may refuse entry to any person onto the premises of the relevant Cineworld cinema at any time and will be under no obligation to provide a reason to that person.

6.5 Cineworld accepts no responsibility for any information displayed or broadcast on the premises by any third party.

6.6 Cineworld reserves the right to amend these terms and conditions from time to time without notice.

6.7 “Cineworld” means Cineworld Cinemas Limited, trading as Cineworld Cinemas. Registered in England (No. 01915767). Registered Office and contact address: 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG or Adelphi-Carlton Limited, trading as Cineworld Cinemas. Registered in Ireland (Company number 7640). Registered office: 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Ireland. Cineworld can also be contacted via our online contact form or by emailing customer.services@cineworld.co.uk.

Before purchasing a ticket please read the following 4DX Safety Warning and Guidelines (only available at certain cinemas):

NOTICE:

The 4DX is a motion, air, water and scent generating system built into 4DX is a motion, air, water, bubble, fog and scent generating system built into special seats. 4DX motion chairs employ strong motion, significant vibrations, strobe lighting and special physical effects which, if the following Safety Warning and Safety Guidelines are not acted on and observed, may create a risk of injury during 4DX presentations.

By purchasing a ticket and by entering the 4DX auditorium you confirm that you fully understand, have acted on, and will observe and comply with the Safety Warning and Safety Guidelines. You enter at your own risk and Cineworld and 4DX accept no liability for any injury or damage suffered as a result of viewing a presentation in a cinema equipped with 4DX motion chairs, except as caused by their own negligence.

4DX PRESENTATIONS ARE NOT SUITABLE FOR:

1. Persons who suffer from high blood pressure, heart conditions, back or neck conditions, epilepsy, or any type of serious medical condition.
2. Elderly, disabled or blind persons.
3. Pregnant women.
4. Persons who are prone to motion sickness or persons who are physically or mentally sensitive.
5. Intoxicated persons.
6. Children under 4 years of age (children between the ages of 4 and 7 years must be accompanied by a supervising adult.)
7. Persons under 3’ 4” (102 cm) tall.
8. People weighing over 265 lbs (120 kg).
9. Assistance dogs for health and safety reasons.

SAFETY WARNING:

1. The 4DX enabled seats may be harmful to women who are pregnant, persons with high blood pressure, heart conditions, the elderly, disabled persons, persons with back, head or neck conditions or injuries, epilepsy, those with other pre-existing medical conditions, or those with a weak or nervous disposition. The 4DX enabled seats should not be used by such persons unless they have first obtained their doctor’s approval to do so.
2. The 4DX enabled seats may cause loss of balance, headache or dizziness and, in exceptional circumstances, epilepsy-like symptoms.
3. The 4DX enabled seats may not be used by children under 4 years of age. Sitting on laps is not allowed. Children aged between 4 and 7 may use 4DX enabled seats with adult supervision. Booster seats must not be used on the 4DX enabled seats.

SAFETY GUIDELINES:

1. You must at all times remain in your seat during the performance unless leaving the auditorium. If you experience any discomfort or need assistance immediately, flag or call an usher/ staff member present in the auditorium.
2. You must not obstruct the aisles or space between the seats with personal belongings or other items. You must not put your arms or legs in-between the seats.
3. Do not bring valuables into the cinema. Adequately secure and protect your property.
4. Do not stand on footrests and be careful not to trip or fall over footrests when getting on or off the 4DX motion chairs.
5. Hot drinks are not allowed in the 4DX auditorium. Keep cold drinks and alcohol sealed, with a lid on, and drink only during non-intensive motion scenes.
6. Any person who is believed to be intoxicated may be refused entry into the 4DX auditorium or may be requested to leave the 4DX auditorium immediately without any entitlement to a refund.
7. Do not wear, or alternatively protect, delicate clothing as it could be damaged by 4DX’s effects. 

Terms and Conditions

Discounted ticket price available, for children and accompanying adults, on selected movies for juniors film screenings at participating Cineworld Cinemas, see Cineworld.com or check in-cinema for price details. All customers aged 15 or over must be accompanying a child. Children aged 14 years of age or under must be accompanied by an adult. Online booking fees apply. Cineworld reserves the right to withdraw the offer at any time, without prior notice.

Terms and Conditions

1. The Movies for Juniors (M4J) Munchbox offer is only available on Movies for Juniors film days, dates and times may vary.
2. Valid Movies For Juniors ticket required to redeem offer.
3. The M4J Munchbox includes: (i) sweet or salted popcorn, (ii) a fruit shoot (200ml) or water (500ml) and (iii) Milky Way Magic Stars or Raisins.
4. Subject to availability, to be purchased in one transaction.
5. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives.
6. Robinsons Fruit Shoot are trademarks of Robinsons Soft Drinks Limited.
7. All kcals stated are based on a Munchbox serving and are estimates only, see www.cineworld.com for further details and full terms and conditions.

Terms and Conditions

A selection of screenings available exclusively for adults and babies at participating Cineworld Cinemas. All customers aged 16 or over must be accompanying a child under 5 years of age. No admission fee for children under 18 months of age. Nappy changing facilities and storage of pushchairs are available at selected cinemas. Online booking fees apply. Cineworld reserves the right to withdraw the offer at any time, without prior notice.

Terms and Conditions

1. Discounted ticket price available on selected film screenings at Cineworld Basildon, Witney, Poole, Boldon, Hinckley, Solihull and Swindon Shaw Ridge on Wednesdays at 11.30am.
2. Cineworld reserves the right to withdraw the offer at any time, without prior notice.

Cineworld, in conjunction with comparethemarket.com, are offering 2 for 1 cinema tickets every Tuesday or Wednesday at your local Cineworld Cinema for a whole year to comparethemarket.com customers who purchase a qualifying product via comparethemarket.com’s website.

For full terms and conditions regarding eligibility to participate, purchase of qualifying products, how to obtain your Meerkat Movies Codes and other Meerkat Movies general terms, please visit: http://www.comparethemarket.com/information/meerkat-movies-terms/

Meerkat Movies Terms and Conditions

1. Offer applies to standard 2D tickets only. Uplift charges for IMAX, 4DX, Screen X, Superscreen, Recliner Seats, Impact, and D-Box will apply to each customer, including the '241' ticket.
2. Only customers who present a valid Code for this offer at participating Cineworld Cinemas shall be entitled to claim a free cinema ticket, when more than one ticket is purchased by the customer for the same screening. The lowest price ticket will be free.
3. Codes are only valid for one screening on either a Tuesday or a Wednesday at participating Cineworld Cinemas. All Cineworld Cinemas participate in the Meerkat Movies promotion with the exception of The Screening Rooms Cheltenham, Glasgow Science Centre, Cineworld Dublin and Cineworld Jersey.
4. Codes may only be used once and cannot be used again once expired. Codes expire on completion of your ticket purchase transaction, or if not used, at 00:00:59 (59 seconds after midnight) on the Thursday after it is issued.
5. Offer applies to standard 2D tickets only. Uplift charges for 3D, IMAX, Superscreen, Impact, D-Box and 4DX will apply to each customer, including the '241' ticket.
6. This offer only applies to standard cinema screenings and excludes premieres, previews, school bookings, corporate or private hires, third party bulk ticket purchases, private screenings, event cinema, live broadcasts and as live broadcasts.
7. The Code may not be redeemed in the purchase of a ‘Movies for Juniors’ ticket.
8. The Code may not be redeemed online in the purchase of a Bargain Tuesday ticket; however, can be redeemed IN CINEMA on a TUESDAY against Cineworld’s standard Adult / Child/Senior/Student ticket prices.
9. This offer applies to standard seating only, VIP/premium seating is excluded.
10. A valid code for this offer must be presented at the box office or concessions counter at any participating Cineworld Cinema when purchasing a cinema ticket in order to claim the free ticket. Alternatively, where online booking is available, customers may be able to book their tickets online at www.cineworld.com. Please note that online customers must select a minimum of two tickets on the booking page and enter the Meerkat Movies code on the ticket booking page where indicated. The discount will be applied to the cheapest ticket type. Customers must provide credit/debit card information (for processing purposes) in order to book tickets online. Please note that, where tickets are booked online, a fee of 95p per person for whom a seat is booked is payable (this fee has been included in the ticket prices shown and will also be payable in respect of the free ticket). The fee is payable to Cineworld's sister company, Classic Cinemas Limited (“CCL”). If customers do not wish to pay a fee of 95p per person it is possible to purchase tickets and redeem Codes in person at the cinema where this fee will not apply. Codes may not be used to book tickets via the phone booking line. Cinema tickets are issued subject to availability.
11. No cash alternatives. Not to be used in conjunction with any other offer or promotion. The Code and free ticket are not transferable and may not be re-sold.
12. Use of cinema tickets and entry to Cineworld Cinemas is subject to Cineworld’s Terms of Entry. Cineworld’s Website Terms of Use apply to all online bookings.
13. Cineworld reserves the right to withdraw the offer or any part of it at any time without prior notice.

Terms and Conditions

1. Offer includes Sweet or Salted popcorn, a Fruit Shoot 200ml or water 500ml and Milky Way Magic Stars 33g or Cadburys Little Bar 18g or Raisins 50g. Offer only includes products shown and is subject to availability. To be purchased in one transaction. 
2. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.
3. All kcals stated are based on a Munchbox serving. Kcals will vary depending on customer’s choice of flavour, type and serving options. Robinsons Fruit Shoot is a trademark of Robinsons Soft Drinks Ltd. 
4. For a full and up to date listing of kcals please see our nutritional information www.cineworld.com.

Terms and Conditions

1. Offer includes 1x Regular carbonated soft or frozen carbonated drink and a choice of either 1 x Regular sweet or salted popcorn or hotdog or lightly salted nachos. Offer only includes products shown and is subject to availability. To be purchased in one transaction.
2. Go large for an additional £1 – 1 x Large soft drink and either 1 x Large sweet or salted popcorn or hotdog or lightly salted nachos.
3. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.
4. Additional £1 per combo will be charged for salted caramel popcorn instead of sweet or salted popcorn.
5. Additional £1 per combo will be charged for smokey chilli nachos instead of lightly salted nachos.
6. Subject to availability, in selected cinemas only
7. *An additional sugar tax of 20p will apply to the purchase of Pepsi.
8. All kcals stated are based on a regular size with Pepsi Max. Kcals will vary depending on customer’s choice of flavour, type and serving options. PEPSI, PEPSI MAX, PEPSI-COLA are trademarks of PepsiCo, Inc.
9. For a full and up to date listing of kcals please see our nutritional information www.cineworld.com.

Terms and Conditions

1. Offer includes 2 x regular soft or frozen drink, 2 x kids Munchbox and 1 x regular sweet or salted popcorn. Offer only includes products shown and is subject to availability. To be purchased in one transaction. 
2. Offer only available to Family Ticket holders. Family Tickets are for one adult and one child (14 years or under). Uplifts apply for premium formats. Online booking fees apply. Not available for all films / performances. Family Ticket terms and conditions apply. 
3. Go large for an additional £2 – 2x large soft or frozen drinks, 2 x kids Munchbox and 1x large sweet or salted popcorn. 
4. Additional £1 per combo will be charged for a regular or large salted caramel popcorn instead of sweet or salted popcorn.
5. Salted caramel popcorn is not available for kids Munchbox.
6. *An additional sugar tax of 20p will apply to the purchase of Pepsi. 
7. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.
8. All kcals stated are based on a regular size with Pepsi Max. Kcals will vary depending on customer’s choice of flavour, type and serving options. PEPSI, PEPSI MAX, PEPSI-COLA are trademarks of PepsiCo, Inc.
9. For a full and up to date listing of kcals please see our nutritional information www.cineworld.com.
10. Saving of 23% is the minimum saving when compared to the standard price for the individual purchase of 2 x regular soft drink (£4.80/£4.90/€5.50) and 1 x regular sweet or salted popcorn (£6.80/£6.90/€7.50) and 2 x Kids munchbox (£4.50/€5.00) depending on local area.

Terms and Conditions

1. Offer includes 1 x 500ml Water and 1 x Bagged Popcorn (Jimmy’s or Joe & Seph’s) . Offer only includes products shown and is subject to availability. To be purchased in one transaction.
2. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.
3. Available at selected cinemas only.
4. For kcals refer to packaging. Kcals will vary depending on customer’s choice of flavour, type and serving options.

Terms and Conditions

1. Offer includes any regular hot drink and 1 x choice of cake, muffin or slice. Offer only includes products shown and is subject to availability. To be purchased in one transaction.
2. Go large for an additional 30p / 60c in Dublin.
3. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.
4. Available at selected cinemas only. This offer is not available in Starbucks stores within Cineworld Cinemas.
5. All kcals stated are based on a regular size Latte. Kcals will vary depending on customer’s choice of flavour, type and serving options. For kcals refer to packaging.
6. For a full and up to date listing of kcals please see our nutritional information www.cineworld.com.

Terms and Conditions

1. Offer available to customers who have purchased My Cineworld Plus upgrade and hold a valid voucher code.
2. Offer includes £2/€2 off full price of ‘2 for’ combo (a regular sized soft dispensed drink with either regular sized popcorn / hot dog or nachos) (‘2 for’ offer) when the relevant ‘2 for’ offer is purchased in any participating Cineworld cinema.
3. To use the voucher code customers must present the QR code on the voucher (printed or on their mobile device) together with a valid cinema ticket at the concessions counter when purchasing the relevant ‘2 for’ offer.
4. Only one code per ‘2 for’ offer purchased may be used. The voucher QR code can be scanned up to three times to claim this offer.
5. Offer may not be used in conjunction with any other offer although the in-cinema food and drink discount offer currently available to Unlimited members will still apply. No cash alternatives.
6. Food and Drink items are subject to availability. Cineworld will endeavour to supply the food and drink items specified in the offer codes but reserves the right to substitute with alternative products when not available.
7. Voucher codes will be valid for 12 months from the date of issue. Voucher codes not used within that 12 month period will be cancelled and no refund will be given.
8. Offer not available to Cineworld staff.
9. All Cineworld cinemas participate in the Offer (with the exception of The Screening Rooms Cheltenham and Picturehouse cinemas).
10. Cineworld may change or withdraw the offer or any part of it at any time without prior notice.
11. Pepsi, Pepsi MAX, Pepsi-Cola are trademarks of PepsiCo, Inc. 7UP is a trademark of The Concentrate Manufacturing Company of Ireland.

Terms and Conditions

Family tickets are for one adult and one child (aged 14 and under). Online booking fees apply. Uplifts payable for special seating and premium formats such as 3D, 4DX, IMAX, ScreenX, Superscreen and Recliner Seating. Both customers covered by the Family Ticket must watch the same film. Some films/performances may be excluded.  Cineworld may withdraw or change the Family Ticket price and offering at any time, without prior notice. Purchase and use of tickets subject to Cineworld’s Website Terms of Use (where applicable) and Cineworld's Terms of Entry.

Terms and Conditions

1. Promotional Offer only applies to new members who select Unlimited monthly subscription and choose Glasgow Renfrew Street, Silverburn or Parkhead Cinemas ("Glasgow Cinemas") as their favourite cinema.

2. Promotional Offer is for a minimum 3-month Unlimited membership subscription term. First 3 months charged at £10.99 per month, thereafter the Unlimited membership will automatically continue at the increased monthly price of £16.99 and the subscription period will extend unless you cancel your membership at least 15 days in advance by contacting the Unlimited Helpline via our online contact form,, by email at unlimited@cineworld.co.uk. or by post at Unlimited Helpline, Cineworld Cinemas Limited, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, UK.

3. Promotional Offer is for a limited time only and may be amended or withdrawn by Cineworld at any time without notice.

4. The Offer is not available in conjunction with any other offer.

5. Cineworld's terms and conditions for the Unlimited Card and Privacy Policy apply to purchase and use of the Unlimited Card.

6. When using the Unlimited Card uplifts may be payable for 3D, IMAX, 4DX, Superscreen ScreenX and Recliner Seating. 3D glasses and special screenings are excluded from Unlimited Card benefits although discounts for selected Event Cinema may be available.

7. Cineworld Cinemas Limited (for UK and Channel Islands) and Adelphi-Carlton Limited (for Republic of Ireland), each trading as Cineworld Cinemas, own and operate the Cineworld Unlimited scheme and are the promoter of the Offer.

1.    Offer includes a choice of 2x beers or pre-mixed drinks. Offer only includes products shown and is subject to availability. To be purchased in one transaction.

2.    Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.

3.    Refer to packaging for kcals. 

4.    Available at selected cinemas only.

Terms and Conditions

1.    Offer includes a choice of 2x ciders or single serving wines. Offer only includes products shown and is subject to availability. To be purchased in one transaction.

2.    Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.

3.    Refer to packaging for kcals. 

4.    Available at selected cinemas only.

Terms and Conditions

1.    Offer includes 2x 25ml of the same spirit served in the same drink (excluding Baileys Irish Cream).

2.    Offer is subject to availability.

3.    Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.

4.    Available at selected cinemas only.

Terms & Conditions

The Benefit Upgrade is available to existing Unlimited members who have received this [email] [or Facebook notification], provided their membership subscription is valid and fully paid up at the time of receipt and redemption.

Benefit upgrade includes 25% off food and drink purchased in Cineworld cinemas (max 10% discount on Starbucks products) on production of valid Unlimited Card between 1st and 31st October 2023 (inclusive).  No cash alternatives. Not valid in conjunction with any other offer/Unlimited benefit. Cineworld may change or withdraw the Benefit Upgrade (or these terms) at any time without prior notice. Pepsi, Pepsi MAX, Pepsi-Cola are trademarks of PepsiCo, Inc. 7UP is a trademark of The Concentrate Manufacturing Company of Ireland. 

The Benefit Upgrade and the Unlimited scheme are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Google or SnapChat and these companies are in no way liable to Cineworld customers in relation to the Benefit Upgrade or the Unlimited scheme 

*Price applies to adult standard 2D ticket for this cinema when booked online at cineworld.com, additional 95p online booking fee applies.   In cinema tickets from £7.99.  Ticket prices vary by film/screening. Uplifts payable for 3D and all other special formats. 'Lowest prices' measured against price of adult standard 2D ticket within a 5 mile radius of Cineworld Renfrew Street (excluding Cineworld Parkhead), accurate as at 28.11.2023.

1.       Cinemas will be priced £6.50 online (+ booking fee) for all tickets and 7.50 in cinema. Cinemas included are Bedford, Glasgow Parkhead, Wakefield, Weymouth and Wood Green.

2.       Cinemas will be pricing £8.50 online for Adult, Senior & Student, £5.50 for family / child (+ booking fees.) £9.50 in cinema price. Cinemas included are Burton On Trent, Dalton Park, Didcot, Dover, Harlow Queensgate, Haverhill, Hinckley, Leigh, Loughbrough, Rugby, St Helens, St Neots, Weston Super Mare, Whiteley, Witney and Yate.

3.       3D and all other formats are subject to uplift.

4.       Price applies to standard 2d ticket booked online for select cinemas only.

5.       In cinema tickets from £7.50/£9.50.

6.       Additonal online booking fee applicable.

7.       Pricing excludes event Cinema and special screenings

Terms and Conditions

1.    Offer includes 1 x 500ml Water or 1 x 330ml still or sparkling water and 1 x Bagged Popcorn (Jimmy’s or Joe & Seph’s) . Offer only includes products shown and is subject to availability. To be purchased in one transaction.

2.    Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. Not to be used in conjunction with any other offer.

3.    Available at selected cinemas only.

4.    For kcals refer to packaging. Kcals will vary depending on customer’s choice of flavour, type and serving options

Available at Newport Spytty Park, Swindon Regent Circus and Swindon Shaw Ridge only.  £6.99 price applies to adult standard 2D ticket for those cinemas when booked online at cineworld.com, additional 95p online booking fee applies.   In cinema tickets from £7.99.  Ticket prices vary by film/screening. Uplifts payable for 3D and all other special formats.

New Unlimited members who sign up using the promotional code DEADPOOL or WOLVERINE between 18 July 2024 and 08 August 2024 get 50% off the price of the first month (price dependant on chosen Unlimited membership group). Existing Unlimited members are not eligible. One promotional code allowed per application and not valid for use in conjunction with any other offer. Minimum subscription period of 3 months. Price and choice of cinema varies depending on Unlimited Membership Group. Full terms of offer and Unlimited membership available at www.cineworld.com/terms/unlimited-card.

New Unlimited members who sign up using the promotional code DEADPOOL or WOLVERINE between 18 July 2024 and 08 August 2024 get 50% off the price of the first month (price dependant on chosen Unlimited MembershipGroup). Existing Unlimited members are not eligible. One promotional code allowed per application and not valid for use in conjunction with any other offer.  Minimum subscription period of 3 months. Price and choice of cinema varies depending on Unlimited Membership Group.  Full terms of offer and Unlimited membership available at www.cineworld.com/terms/unlimited-card.

1.    The following terms and conditions apply to “ The Terminator” Free poster giveaway (available to collect in-cinema only, subject to the terms below).

2.    1 x Poster per person, subject to availability.

3.    The giveaway Poster can be obtained by visiting any Cineworld cinema and presenting a valid ticket to see “The Terminator” at your local Cineworld concession on 30/08/2024.

5.    Offer not valid in Cineworld cinemas in Feltham, Hounslow, Ilford, Wembley, Luton and South Ruislip.

6.    Not valid on “The Terminator” premieres, special events, screenings not open to the general public, or screenings in any other format (e.g. IMAX, ScreenX, Superscreen)

7.    “The Terminator”  Posters are subject to limited availability and treated on a first come first serve basis until stocks last.

8.    Offer may be withdrawn at any time.

9.    No cash alternative.

1. Sunday Bundle ticket offer for £10 consists of one (1) standard adult and / or child 2D ticket, one (1) regular popcorn (sweet 599kcal or salted 427kcal) and one (1) regular carbonated soft drink. Frozen Drinks are not included. To be purchased in one transaction.

2. Sunday Bundle ticket offer is only available on Sundays for screenings before 5pm. Event cinema and special screenings excluded. Available in all Cineworld cinemas, excluding Cineworld Leicester Square or Dublin.

3. Sunday Bundle ticket offer can only be purchased online and is subject to a booking fee of 95p per person for whom a seat is booked.

4. Published price applies to standard adult and / or child 2D tickets. Uplift charges apply for premium formats such as 3D, ScreenX, IMAX, Superscreen, 4DX and special seating. 3D glasses will need to be purchased at an additional cost.

5. Some films may be excluded.

6. Customers will need to present their QR code, found in the confirmation email, to collect one (1) regular popcorn (sweet or salted) and one (1) regular carbonated soft drink from the snack counter in their chosen Cineworld Cinema on the day of the film screening.

7. Additional £1 per Sunday Bundle ticket will be charged for salted caramel popcorn instead of sweet or salted popcorn. Payable in-cinema.

8. Cineworld may withdraw or change the Sunday Bundle ticket price and offering at any time, without prior notice.

9. Admission is subject to availability, normal age restrictions apply – ID may be required, and any other relevant standard T&Cs including general admission terms apply (available at www.cineworld.com/terms/in-cinema ).

10. Sunday Bundle ticket offer may not be used in conjunction with any other offer.

11. Retail products are subject to availability and cannot be substituted for any other items.

12. All kcals stated are based on a regular size with Pepsi Max. Kcals will vary depending on customer’s choice of flavour, type and serving options Pepsi, Pepsi Max, Pepsi-Cola are trademarks of Pepsico, inc.

13. Cineworld Cinema reserves the right to amend these terms and conditions at any time.

14. These terms and conditions any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

15. For a full and up to date listing of kcals please see our nutritional information www.cineworld.com.

1.    Acceptance of these Terms 

By entering into this Prize Draw, you will be deemed to have accepted, and to have agreed to be bound by these terms and conditions. All instructions, rules and conditions on any advertising or promotional materials relating to this Prize Draw form part of these terms and conditions, provided that in the event of any conflict or inconsistency, these terms and conditions shall prevail.

2.    Participants 

Entrants must be UK residents and must be 18 years old or over to enter the Prize Draw. The Prize Draw is not open to employees of Cineworld Cinemas, Spark Marketing Services Limited, W&J Linney, NBC Universal Ltd, Element London Ltd or their immediate families, or anyone else connected with the Prize Draw.

3.    How to Enter

To enter the Prize Draw, entrants simply need to: 

1.    Book a ticket / tickets for Wild Robot Film online at www.cineworld.co.uk. Entrants will then receive a booking confirmation email from Cineworld, which will provide a booking reference number.

2.    Visit the Wild Robot promotional website https://promotion.cineworld.co.uk/wild-robot-trip (“microsite”) and enter the booking reference number as well as the entrant’s full name and email address.

Entries will be rejected if they: i) contain defamatory, malicious, indecent, immoral or other inappropriate content including sexist or racist language, ii) include the names, likenesses or similar of any individual without their express permission; iii) condone or encourage violent or anti-social behaviour; iv) cause offence on the grounds of religion, gender, sexual orientation, nudity, disability or age; or have negative attitudes about the promoter or any of its related partners.

Cineworld reserves the right, at its sole discretion, to eliminate or disqualify entries or entrants that it regards as being in breach of these conditions or the spirit of the promotion.

Cineworld is unable to accept entries other than via the microsite. Cineworld accepts no liability for any technical issues of any kind that may prevent anyone from entering the Prize Draw. Entries must be received between 00:01 Friday 4th October (the “Opening Date”) and 23:59 Thursday 31st of October (the “Closing Date”). 

4.    The Draw 

All entries received by the Closing Date will be collected together and one (1) winner will be drawn at random from all the eligible entries received in accordance with these terms and conditions. 

The winner will be selected by a random computer process that produces verifiably random results or by an independent person, or under the supervision of an independent person. The draw will take place within seven (7) days of the Closing Date. 

The winner will be contacted by Cineworld within fourteen (14) days of the draw taking place. 

Should the Promoter be unable to contact the winner or should the winner be unable to accept the Prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions. Cineworld's decision regarding the winner will be final and no correspondence will be entered into. The winner may be required to take part in publicity and by entering this Prize Draw they hereby agree to taking part in any such publicity. Entrants’ details will not be passed on or used for any data purposes and destroyed once the competition has ended and a winner is announced.

5.    The Prize

Prize Details

The Winner will receive: 

•    one (1) package holiday consisting of three (3) nights, at a luxury tree house in Horten, Norway for two (2) adults and two (2) children under sixteen (16) years old, in total four (4) persons (“Holiday Prize”). 

The Prize will be provided by: Element London Limited.

The Holiday Prize includes:

•    Airfare: Roundtrip flights from major international airports in London to Oslo, Norway;

•    Rental Car: For 4 days to be picked up / dropped off at Oslo airport,including GPS hire, comprehensive insurance for named driver and £150 fuel allowance;

•    Accommodation: 3 nights’ luxury treehouse accommodation in Horten, based on sharing a quadruple occupancy space. Includes cooking facilities and breakfast;

•    Treetop Adventure Park: (approximately 3 hours) includes professional guides and all equipment;

•    Guided Stand-Up Paddleboard Wilderness Safari: (2 hours) includes professional guide and all equipment;Provided by SeaBreeze

•    Wild Foraging Tour and Cook-out Experience: (approximately 4 hours) includes professional guides and all equipment from the Norwegian Mushroom and Useful Plants AssociationAdmission to Science & Technology Museum. Includes entry to all museum exhibitions and activities

Holiday Prize - Terms and Conditions:

•    Prize is for 2 adults and 2 children under 16 years old;

•    The Recipients must travel at the same time with the same itinerary; 

•    At least two travellers must be aged 18 or over; anyone under 18 will require parent or guardian permission prior to travel; 

•    Economy roundtrip flights from major international airports in London (inclusive of all applicable airport taxes, fees, and duties) to Oslo, Norway.Flights may be indirect and not all routings will be available. Flight itinerary will be selected by prize provider at their sole discretion; 

•    Travel arrangements, including costs relating to public transport, fuel or parking, to and from the winner or companion/s’ home and London departure airport do not form part of the prize and are the responsibility of the winner and their travelling companion/s; 

•    A valid credit or debit card will be required for security deposit purposes when checking into accommodation; 

•    Accommodation based on 2 adults and 2 children under 16 years old sharing a quadruple occupancy treehouse accommodation in Horten, Norway for 3 nights;

•    Accommodation will be selected by the prize provider at their sole discretion; 

•    Accommodation for the winner and guests does not include any meals, incidentals, gratuities, or telephone calls. Any other personal expenses incurred during the trip will be the responsibility of the winner and guests; 

•    The prize excludes meals and drinks, excursions, attractions, treatments, visas, personal expenses and anything not expressly stated in the prize package; 

•    All elements of the prize are subject to availability. If unavailable, experiences and items of a similar nature and value may be offered at prize provider’s discretion; 

•    The winner must contact the prize provider with three preferred travel dates in three separate months no later than six weeks prior to departure; 

•    All elements of the prize must be taken at the same time; 

•    Once booked, the prize cannot be amended or cancelled; 

•    Prize is non-refundable and non-transferable. No cash alternative is available; 

•    All travellers will require a passport valid for at least 6 months on date of travel; any necessary visas or additional insurance are the responsibility of the winner and guests;

•    The prize cannot be taken from 21st December 2024 – 4th January 2025 (Christmas and New Year), over UK public holidays, or over Easter Sunday; 

•    Prize is valid for 12 months from the date of notification of winning, and all travel must be completed within that time; 

•    For the rental car, the car type is subject to availability, the named driver must be aged 21 or over, with a full clean driving license that has been held for over one year, any drivers aged 25 or under, or with less than three years’ driving experience, may need to pay a supplementary cost for car rental. If a driving license is not fully printed in English an International Driving Permit/ international driver’s license or other paperwork may be required. Acredit card (not a debit card) in the name of the driver with available funds (value advised upon booking) will be required by the car rental company in order for the driver to collect the car. The cost of standard level insurance for the car rental is included in the prize for the named driver only.  The named driver (not Cineworld or the Prize Provider) will be responsible for any uninsured damage and liabilities arising from or in connection with the car rental.  Where available, the named driver may choose to purchase loss damage waiver(s) and/or additional levels of insurance/protections in relation to the car rental, at their own cost;

•    For the high ropes park, the maximum weight is 120kg, children under the age of 12 must be accompanied by an adult over the age of 18 at all times. It is not suitable for those who are pregnant or those with heart, back or neck conditions / injuries. Additional age, weight and height restrictions will apply and vary by course;

•    For the stand-up paddle board, the minimum age is 3 years old and all children must be accompanied by an adult at all times; 

•    All tour and experiences will be available in English.

The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://element-london.com/element-london-privacy-policy-travel-english/  

•    

6.    Winner's details 

The surname and county of the winner will be disclosed to anyone who writes within one month after the published Closing Date and encloses a stamped addressed envelope, to Wild Robot Draw, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Winners who wish to object to publication of their surname and county, should notify Cineworld in advance of the Closing Date by contacting Customer.Services@Cineworld.co.uk / 0330 333 4444. Further details about entrant’s rights in relation to their personal data are set out in the Cineworld Privacy Policy (available at www.cineworld.com). 

7.    Promoter and Promoter's Rights 

The promoter of this Prize Draw is Cineworld Cinemas Limited, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG (“Cineworld”). Cineworld reserves the right to (i) amend these terms and conditions at any time and without notice, and (ii) terminate or suspend the Prize Draw at any time due to circumstances beyond its control.

8.    Limitation of Liability 

Entrants agree to the fullest extent allowed by applicable law to release and forever discharge Cineworld Cinemas Limited, and its parent corporations, subsidiaries, assigns and employees, and any entity or person connected with the Prize Draw from and against any and all claims, demands, losses and liabilities of any nature whatsoever which may now or hereafter arise, including but not limited to any loss of enjoyment, costs, delays or other harm or loss of any nature whatsoever caused by, contributed to, or arising out of or in connection with the Prize or Promotion.

9.    Exclusions

Anything not specified in these terms and conditions as being included in the Prize package is excluded. 

10.    Jurisdiction 

These terms and conditions (and any related disputes) are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

11.    Data Protection 

All data provided by participants will be treated in line with Cineworld Cinemas' Privacy Policy (available on the Cineworld website at www.cineworld.com) and only used for the purpose of running the Prize Draw and administration of the Prize. 

1. The following terms and conditions apply to the “Smile 2” giveaway (available to collect in-cinema, subject to the terms below).

2. 1 x Exclusive poster per person, subject to availability.

3. The offer can be redeemed by visiting any Cineworld cinema (excl. Dublin) and presenting a valid ticket to see “Smile 2” in 4DX, taking place from October 17th to October 20th 2024.

4. For cinemas located in the Republic of Ireland there is no purchase necessary. Free posters can be picked up from Cineworld Dublin by asking a member of staff from October 17th to October 20th 2024.

5. Offer is not valid on “Smile 2” premieres, special events, or screenings not open to the general public.

6. The “Smile 2” Exclusive posters are subject to limited availability and treated on a first come first serve basis until stocks last.

7. Offer may be withdrawn at any time. 8. No cash alternative.

9. Promoter is Cineworld Cinemas Limited, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG.

10. Cineworld reserves the right to amend or withdraw the offer and these T&Cs at any time and without notice.

  This Christmas from 18/10/2024 - 30/12/2024 (inclusive) or while stocks last, you can  purchase Cineworld’s Christmas Gift for Two (“Christmas Gift”)  in cinema and / or online. Pricing may vary between cinemas. Postage charge applies for online purchase.

·         The Christmas Gift can be exchanged for two adult (or one adult and one child or two child) tickets for any standard 2D performance along with two regular soft drinks and one large popcorn (sweet or salted, excluding salted caramel) in any Cineworld cinema in the UK, excluding Cineworld Leicester Square, Cineworld Dublin and Picturehouse Cinemas. 

·         The  Christmas Gift can be redeemed in cinema at the box office (for tickets and retail products), or  online (for tickets only) at www.cineworld.com or via the Cineworld App. A booking fee per ticket applies for online and app bookings. 

·         Uplift applicable for 3D, IMAX, 4DX, Superscreen and ScreenX. Additional cost for 3D glasses will apply. Not valid for Event Cinema, Special Unlimited Screenings, Special Advance Screenings and Movies for Juniors.  

·         The  Christmas Gift will be valid for use from 26.12.24 - 30.06.25 and will be cancelled without refund if not used within this time. Once expired the Christmas Gift is invalid and cannot be extended or replaced.

·         If you lose the Christmas Gift, Cineworld will not be able to provide a refund. If you make a booking and later cancel, Cineworld is  unable to provide replacement vouchers or a refund. 

·         Admission and retail products are subject to availability. Normal age restrictions apply – ID may be required, and other relevant standard terms and conditions including Cineworld’s general admission terms apply (https://www.cineworld.co.uk/terms/in-cinema). 

·         The Christmas Gift may not be used in conjunction with any other offer.  

·         No cash alternatives.  The Christmas Gift is not transferable and may not be re-sold. 

·         For a full and up to date listing of kcals please see Cineworld’s nutritional information www.cineworld.com.

·         Cineworld Cinema reserves the right to amend these terms and conditions at any time. 

These T&Cs and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales. 

• Paddington in Peru cup and topper are available for £5.99/€5.99 when you buy a regular or large 2 for, Family Special, Coffee and Cake Deal, 500ml/330ml Water and bagged popcorn deal or Munchbox, or £7.99/€7.99 on its own. 
• Promotion valid from 24/10/24 Cineworld Cinemas only.  
• Subject to availability at each cinema, whilst stocks last 
• To be purchased in one transaction 
• Unlimited Card discount and staff discount can be used 
• Not to be used in conjunction with any other offer 
• Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. 

• This Christmas from 18/10/2024 - 30/12/2024 (inclusive) or while stocks last, you can  purchase Cineworld’s Christmas e-Voucher for Two (“Christmas e-Voucher”)  online.
• The Christmas e-Voucher can be exchanged for two adult (or one adult and one child or two child) tickets for any standard 2D performance along with two regular soft drinks and one large popcorn (sweet or salted, excluding salted caramel) in any Cineworld cinema in the UK, excluding Cineworld Leicester Square, Cineworld Dublin and Picturehouse Cinemas. 
• The  Christmas e-Voucher can be redeemed in cinema at the box office (for tickets and retail products), or online (for tickets only) at www.cineworld.com or via the Cineworld App. A booking fee per ticket applies for online and app bookings. 
• Uplift applicable for 3D, IMAX, 4DX, Superscreen and ScreenX. Additional cost for 3D glasses will apply. Not valid for Event Cinema, Special Unlimited Screenings, Special Advance Screenings and Movies for Juniors.  
• The  Christmas e-Voucher will be valid for use from 26.12.24 - 30.06.25 and will be cancelled without refund if not used within this time. Once expired the Christmas e-Voucher is invalid and cannot be extended or replaced.
• If you lose the Christmas e-Voucher, Cineworld will not be able to provide a refund. If you make a booking and later cancel, Cineworld is unable to provide replacement vouchers or a refund. 
• Admission and retail products are subject to availability. Normal age restrictions apply – ID may be required, and other relevant standard terms and conditions including Cineworld’s general admission terms apply (https://www.cineworld.co.uk/terms/in-cinema). 
• The Christmas e-Voucher may not be used in conjunction with any other offer.  
• No cash alternatives.  The Christmas e-Voucher is not transferable and may not be re-sold. 
• For a full and up to date listing of kcals please see Cineworld’s nutritional information www.cineworld.com.
• Cineworld Cinema reserves the right to amend these terms and conditions at any time. 
• These T&Cs and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

Acceptance of these Terms

By entering into this Prize Draw, you will be deemed to have accepted, and to have agreed to be bound by these terms and conditions. All instructions, rules and conditions on any advertising or promotional materials relating to this Prize Draw form part of these terms and conditions, provided that in the event of any conflict or inconsistency, these terms and conditions shall prevail.

Participants

Entrants must be UK residents and must be 18 years old or over to enter the Prize Draw. The Prize Draw is not open to employees of Cineworld Cinemas, Spark Marketing Services Limited, W&J Linney, Paramount Pictures UK, Cloud Nine Incentives Ltd or their immediate families, or anyone else connected with the Prize Draw.

How to Enter

To enter the Prize Draw, entrants simply need to:

Book a ticket / tickets for Gladiator II Film in any format online at www.cineworld.co.uk. Entrants will then receive a booking confirmation email from Cineworld, which will provide a booking reference number.

Visit the Gladiator II promotional website https://promotions.cineworld.co.uk/gladiator-ii-rome-trip/ (“microsite”) and enter the booking reference number as well as the entrant’s full name and email address.

Entries will be rejected if they: i) contain defamatory, malicious, indecent, immoral or other inappropriate content including sexist or racist language, ii) include the names, likenesses or similar of any individual without their express permission; iii) condone or encourage violent or anti-social behaviour; iv) cause offence on the grounds of religion, gender, sexual orientation, nudity, disability or age; or have negative attitudes about the promoter or any of its related partners.

Cineworld reserves the right, at its sole discretion, to eliminate or disqualify entries or entrants that it regards as being in breach of these conditions or the spirit of the promotion.

Cineworld is unable to accept entries other than via the microsite. Cineworld accepts no liability for any technical issues of any kind that may prevent anyone from entering the Prize Draw. Entries must be received between 00:01 Friday the 4th October 2024 (the “Opening Date”) and 23:59 Monday the 2nd of December 2024 (the “Closing Date”).

The Draw

All entries received by the Closing Date will be collected together and one (1) winner will be drawn at random from all the eligible entries received in accordance with these terms and conditions. The winner will be selected by a random computer process that produces verifiably random results or by an independent person, or under the supervision of an independent person. The draw will take place within seven (7) days of the Closing Date. The winner will be contacted by Cineworld within fourteen (14) days of draw taking place.

Should the Promoter be unable to contact the winner or should the winner be unable to accept the Prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions. Cineworld's decision regarding the winner will be final and no correspondence will be entered into. The winner may be required to take part in publicity and by entering this Prize Draw they hereby agree to taking part in any such publicity. Entrants’ details will not be passed on or used for any data purposes and destroyed once the competition has ended and a winner is announced.

The Prize

Prize Details

The Winner will receive:

• One (1) package holiday  to Rome consisting of two (2) nights, at a four (4) star hotel for two (2) adults or one (1) adult and one (1) child under sixteen (16) years old  (“Holiday Prize”).

The Holiday Prize will be provided by Cloud Nine Incentives Limited and includes:

• Airfare: Roundtrip flight from London, UK to Rome, Italy;

• Accommodation: two (2) nights at a four (4) star hotel in Rome for the winner and guest, with breakfast included;

• Ancient Rome tour with underground access;

• Roman lunch: provided to the value of £100 GBP, including gratuity;

• Gladiator Arena tour;

• Gelato at Circus Maximus: provided to the value of £20 GBP;

• Travel insurance for winner and guest.

Holiday Prize - Terms and Conditions:

• Holiday Prize is for two (2) adults or one (1) adult and one (1) child under sixteen (16) years old;

• The recipients must travel at the same time with the same itinerary;

Only one (1) guest may accompany the winner on the Holiday Prize. The winner is not allowed to bring any additional family members or guests on the Holiday Prize. The winner’s guest may not be selected through any future contest, promotion or commercial event. Once selected, the guest may not be changed without express permission from the Prize Provider, who may in it’s sole discretion, grant or withhold such consent.

• At least one traveller must be aged twenty-one (21) or over. Anyone under eighteen (18) will require parent or guardian permission prior to travel;

• Economy flights from major international airports in London only (inclusive of all applicable airport taxes, fees, and duties) to Rome, Italy. Flights may be indirect and not all routings will be available. Flight itinerary will be selected by Prize Provider at their sole discretion;

 • Travel arrangements, including but not limited to: costs relating to public transport, fuel or parking, (i) to and from the winner or companion/s’ home and London departure airport and (ii) to and from the hotel and airport in Rome do not form part of the Holiday Prize and are the responsibility of the winner and their guest;

• A valid credit or debit card will be required for security deposit purposes when checking into accommodation;

• Accommodation based on two (2) adults or one (1) adult and one child (1) under sixteen (16) years old sharing a twin or double room;

• Accommodation will be selected by the Prize Provider at their sole discretion;

• Accommodation for the winner and their guest does not include any meals, incidentals, gratuities, or telephone calls. Any other personal expenses incurred during the trip will be the responsibility of the winner and their guest;

• The Holiday Prize excludes meals and drinks, excursions, attractions, treatments, visas, personal expenses and anything not expressly stated in the prize package;

• Ancient Rome and Gladiator Arena tour guides will be selected by the Prize Provider at their sole discretion;

• All elements of the Holiday Prize are subject to availability; If unavailable, experiences and items of a similar nature and value may be offered at Prize Provider’s discretion;

• Winner must contact Prize Provider with three (3) preferred travel dates in three separate months no later than six (6) weeks prior to departure;

• Travel insurance is subject to restrictions and the terms and conditions of the insurance provider. It is the responsibility of the winner and/or their guest to meet any additional costs relating to obtaining insurance cover for any pre-existing medical condition and for any additional costs as may be specified where the winner and/or their guest is aged seventy (70) or over;

• All elements of the Holiday Prize must be taken at the same time;

• Once booked, the Holiday Prize cannot be amended or cancelled;

• The Holiday Prize is non-refundable and non-transferable. No cash alternative is available;

• All travellers will require a passport valid for at least 6 months on date of travel; any necessary visas or additional insurance are the responsibility of the winner and their guest;

• The Holiday Prize cannot be taken from 21st December – 4th January (Christmas and New Year), over UK public holidays, or over Easter Sunday;

• The Holiday Prize is valid for twelve (12) months from the date of notification of winning, and all travel must be completed within that time; 

• Roman lunch – provided to the value of £100 GBP, including gratuity. Alcoholic drinks are excluded;  

Attractions and/or entertainment may change operating hours or be closed due to refurbishing, capacity, weather or special events and may otherwise change or be discontinued without any notice and the Prize Provider and Cineworld will not be liable for any of these changes, cancellations or closures.

If the winner elects to partake in any or all portions of the Holiday Prize with no guest, the Prize  Trip will be awarded to winner and any remainder of the Holiday Prize will be forfeited and shall not be subject to further or alternative compensation.

• The Prize Provider is Cloud Nine Incentives Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://www.uponcloudnine.co.uk/privacy.html/           

6. Winner's details. The surname and county of the winner will be disclosed to anyone who writes within one month after the published Closing Date and encloses a stamped addressed envelope, to Gladiator II Rome Trip, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Winners who wish to object to publication of their surname and county, should notify Cineworld in advance of the Closing Date by contacting Cineworld Customer Services via the online contact form or by email at Customer.Services@Cineworld.co.uk. Further details about entrant’s rights in relation to their personal data are set out in the Cineworld Privacy Policy (available at www.cineworld.com).

7. Promoter and Promoter's Rights. The promoter of this Prize Draw is Cineworld Cinemas Limited, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG (“Cineworld”). Cineworld reserves the right to (i) amend these terms and conditions at any time and without notice, and (ii) terminate or suspend the Prize Draw at any time due to circumstances beyond its control.

8. Limitation of Liability

Entrants agree to the fullest extent allowed by applicable law to release and forever discharge Cineworld Cinemas Limited, and its parent corporations, subsidiaries, assigns and employees, and any entity or person connected with the Prize Draw from and against any and all claims, demands, losses and liabilities of any nature whatsoever which may now or hereafter arise, including but not limited to any loss of enjoyment, costs, delays or other harm or loss of any nature whatsoever caused by, contributed to, or arising out of or in connection with the Holiday Prize or Promotion.

9. Exclusions

Anything not specified in these terms and conditions as being included in the Holiday Prize package is excluded.

10. Jurisdiction

These terms and conditions (and any related disputes) are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales.

11. Data Protection

All data provided by participants will be treated in line with Cineworld Cinemas' Privacy Policy (available on the Cineworld website at www.cineworld.com) and only used for the purpose of running the Prize Draw and administration of the Holiday Prize.

1. The following terms and conditions apply to the “Paddington in Peru” giveaway (available to collect in-cinema, subject to the terms below).

2. 1 x Exclusive poster per person, subject to availability.

3. The offer can be redeemed by visiting any Cineworld cinema (excl. Dublin) and presenting a valid ticket to see “Paddington in Peru” in 4DX, taking place from November 8th to November 20th 2024.

4. For cinemas located in the Republic of Ireland there is no purchase necessary. Free posters can be picked up from Cineworld Dublin by asking a member of staff from November 8th to November 10th 2024.

5. Offer is not valid on “Paddington in Peru” premieres, special events, or screenings not open to the general public.

6. The “Paddington in Peru” Exclusive posters are subject to limited availability and treated on a first come first serve basis until stocks last.

7. Offer may be withdrawn at any time.

8. No cash alternative.

9. Promoter is Cineworld Cinemas Limited, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG.

10. Cineworld reserves the right to amend or withdraw the offer and these T&Cs at any time and without notice.

1.    Acceptance of these Terms

By entering into this Prize Draw, you will be deemed to have accepted, and to have agreed to be bound by these terms and conditions. All instructions, rules and conditions on any advertising or promotional materials relating to this Prize Draw form part of these terms and conditions, provided that in the event of any conflict or inconsistency, these terms and conditions shall prevail. 

2.    Participants 

Entrants must be UK residents and must be 18 years old or over to enter the Prize Draw. The Prize Draw is not open to employees of Cineworld Cinemas, Spark Marketing Services Limited, W&J Linney, Studio Canal UK, Element London Ltd or their immediate families, or anyone else connected with the Prize Draw. 

3.    How to Enter 

To enter the Prize Draw, entrants simply need to: 

i.    Book a ticket / tickets for Paddington In Peru Film in any format online at www.cineworld.co.uk. Entrants will then receive a booking confirmation email from Cineworld, which will provide a booking reference number. 

ii.    Visit the Paddington In Peru promotional website https://promotions.cineworld.co.uk/paddington-in-peru-prize/ (“microsite”) and enter the booking reference number as well as the entrant’s full name and email address. 

Cineworld accepts no liability for any technical issues of any kind that may prevent anyone from entering the Prize Draw. Entries must be received between 00:01 Friday the 8th November 2024 (the “Opening Date”) and 23:59 Thursday the 8th of December 2024 (the “Closing Date”). 

If entrants would like to enter the Prize Draw without purchasing a cinema ticket to Paddington In Peru, entrants can write to Paddington In Peru Prize, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG, providing their name and email address. Entries by post, must be received between the Opening and Closing Date.  

Entries will be rejected if they: i) contain defamatory, malicious, indecent, immoral or other inappropriate content including sexist or racist language, ii) include the names, likenesses or similar of any individual without their express permission; iii) condone or encourage violent or anti-social behaviour; iv) cause offence on the grounds of religion, gender, sexual orientation, nudity, disability or age; or have negative attitudes about the promoter or any of its related partners. 

Cineworld reserves the right, at its sole discretion, to eliminate or disqualify entries or entrants that it regards as being in breach of these conditions or the spirit of the promotion. 

4. The Draw 

All entries received by the Closing Date will be collected together and one (1) winner will be drawn at random from all the eligible entries received in accordance with these terms and conditions. The winner will be selected by a random computer process that produces verifiably random results or by an independent person, or under the supervision of an independent person. The draw will take place within seven (7) days of the Closing Date. The winner will be contacted by Cineworld within fourteen (14) days of draw taking place. 

Should the Promoter be unable to contact the winner or should the winner be unable to accept the Prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions. Cineworld's decision regarding the winner will be final and no correspondence will be entered into. The winner may be required to take part in publicity and by entering this Prize Draw they hereby agree to taking part in any such publicity. Entrants’ details will not be passed on or used for any data purposes and destroyed once the competition has ended and a winner is announced. 

4.    The Prize 

Prize Details 

The Winner will receive: 

• One (1) prize package trip to London consisting of two (2) nights, at a four (4) star hotel for two (2) adults and two (2) children under sixteen (16) years old (the ‘Holiday Prize’).

The Holiday Prize will be provided by Element London Ltd and includes:

• Train travel: Return train travel within mainland UK to London;

• Taxi Transfers: Return station transfers to and from London hotel;

• Accommodation: two (2) nights at a four (4) star hotel in London based on sharing a quadruple occupancy, with breakfast included; 

• The Paddington Bear Experience: 4 tickets to The Paddington Bear Experience; 

•Brigit’s Bakery Paddington Afternoon Tea Bus London Sightseeing Tour 

• Dinner at Peruvian restaurant provided to the value of £65 GBP per person, including gratuity; 

Prize - Terms and Conditions: 

•    Holiday Prize for two (2) adults and two (2) children under sixteen (16) years old  (all of whom must travel at the same time with the same itinerary), sharing one (1) quadruple occupancy room in a  four (4) star hotel in London for two (2) nights;

•    At least one traveler must be aged eighteen (18) or over. Where any travelers are aged under eighteen (18), they must have prior parental or guardian permission; 

•    Standard class train travel within mainland UK to London only; 

•    Travel arrangements, including but not limited to: costs relating to public transport, fuel or parking for transfers (i) to and from the winner or guest’s home to the train station (ii) to and from the London hotel and Paddinton Bear experience, sightseeing tour and restaurant do not form part of the Holiday Prize and are the responsibility of the winner and their guest(s). 

•    Accommodation does not include any other meals, incidentals, gratuities, telephone calls, or any other personal expenses incurred during the trip, these will be the responsibility of the Recipients; 

•    A debit or credit card for incidentals may be requested by the accommodation at check in and therefore at least one of the Recipients must possess and travel with a valid debit or credit card; Accommodation will be selected by Element London Ltd at their sole discretion;

•    Holiday Prize is valid for twelve (12) months from the date of notification and all travel must be completed within that time; 

•    Winners must contact Element London Ltd with three (3) preferred travel dates in three (3) separate months no later than six (6) weeks prior to departure; 

•    Once booked no changes to the itinerary will be permitted; 

•    The Holiday Prize cannot be taken from 21st December – 4th January (Christmas and New Year), over UK public holidays, or over Easter Sunday; 

•    Any necessary insurance is the responsibility of the winner and guests; 

•    The Holiday Prize excludes meals and drinks, excursions, attractions, treatments, visas, personal expenses and anything not expressly stated in the prize package.The Holiday Prize is non-refundable and non-transferable. No cash alternative is available; 

•    The Holiday Prize inclusions are subject to availability, where any of the stated inclusions are unavailable, Element London Ltd will offer suitable alternatives of equal value; 

•    If the winner is unable to participate in any of the stated activities then Element London Ltd will offer suitable alternatives of equal value, alternative activities will be determined by prize provider at their sole discretion; If winner chooses to forfeit any activities then no alternatives will be provided; 

•    Paddington Afternoon Tea Bus London Sightseeing Tour is only available Wednesday – Sunday. The tour operator will be selected by Element London Ltd at their sole discretion;

•    Dinner at the specified restaurant is provided to the value of £65 per person, including gratuity. The restaurant will be selected by Element London Ltd at their sole discretion;

The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at: https://element-london.com/element-london-privacy-policy-travel-english/

•    Attractions and/or entertainment may change operating hours or be closed due to refurbishing, capacity, weather or special events and may otherwise change or be discontinued without any notice and the Prize Provider and Cineworld will not be liable for any of these changes, cancellations or closures.

•    If the winner elects to partake in any or all portions of the Holiday Prize with no guest(s), the Holiday Prize  will be awarded to winner and any remainder of the Holiday Prize will be forfeited and shall not be subject to further or alternative compensation.

6. Winner's details. The surname and county of the winner will be disclosed to anyone who writes within one month after the published Closing Date and encloses a stamped addressed envelope, to Paddington In Peru Prize, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Winners who wish to object to publication of their surname and county, should notify Cineworld in advance of the Closing Date by contacting Cineworld Customer Services via the online contact form or by email at Customer.Services@Cineworld.co.uk. Further details about entrant’s rights in relation to their personal data are set out in the Cineworld Privacy Policy (available at www.cineworld.com). 

7. Promoter and Promoter's Rights. The promoter of this Prize Draw is Cineworld Cinemas Limited, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG (“Cineworld”). Cineworld reserves the right to (i) amend these terms and conditions at any time and without notice, and (ii) terminate or suspend the Prize Draw at any time due to circumstances beyond its control. 

8. Limitation of Liability 

Entrants agree to the fullest extent allowed by applicable law to release and forever discharge Cineworld Cinemas Limited, and its parent corporations, subsidiaries, assigns and employees, and any entity or person connected with the Prize Draw from and against any and all claims, demands, losses and liabilities of any nature whatsoever which may now or hereafter arise, including but not limited to any loss of enjoyment, costs, delays or other harm or loss of any nature whatsoever caused by, contributed to, or arising out of or in connection with the Holiday Prize or Promotion. 

9. Exclusions 

Anything not specified in these terms and conditions as being included in the Holiday Prize package is excluded. 

10. Jurisdiction 

These terms and conditions (and any related disputes) are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales. 

11. Data Protection 

All data provided by participants will be treated in line with Cineworld Cinemas' Privacy Policy (available on the Cineworld website at www.cineworld.com) and only used for the purpose of running the Prize Draw and administration of the Holiday Prize.

1.    Acceptance of these Terms

By entering into this Prize Draw, you will be deemed to have accepted, and to have agreed to be bound by these terms and conditions. All instructions, rules and conditions on any advertising or promotional materials relating to this Prize Draw form part of these terms and conditions, provided that in the event of any conflict or inconsistency, these terms and conditions shall prevail. 

2.    Participants 

Entrants must be UK residents and must be 18 years old or over to enter the Prize Draw. The Prize Draw is not open to employees of Cineworld Cinemas, Spark Marketing Services Limited, The Walt Disney Company or their immediate families, or anyone else connected with the Prize Draw. 

3.    How to Enter 

To enter the Prize Draw, entrants simply need to: 

i.    Book a ticket / tickets for Moana 2 in any format online at www.cineworld.co.uk. Entrants will then receive a booking confirmation email from Cineworld, which will provide a booking reference number. 

ii.    Visit the Moana 2 promotional website https://promotions.cineworld.co.uk/moana-2-holiday-prize/ (“microsite”) and enter the booking reference number as well as the entrant’s full name and email address. 

Cineworld accepts no liability for any technical issues of any kind that may prevent anyone from entering the Prize Draw. Entries must be received between 00:01 Friday the 22nd November 2024 (the “Opening Date”) and 23:59 Thursday the 2nd of January 2025 (the “Closing Date”). 

If entrants would like to enter the Prize Draw without purchasing a cinema ticket to Moana 2, entrants can write to Moana 2 Holiday Prize, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG, providing their name and email address. Entries by post, must be received between the Opening and Closing Date.  

Entries will be rejected if they: i) contain defamatory, malicious, indecent, immoral or other inappropriate content including sexist or racist language, ii) include the names, likenesses or similar of any individual without their express permission; iii) condone or encourage violent or anti-social behaviour; iv) cause offence on the grounds of religion, gender, sexual orientation, nudity, disability or age; or have negative attitudes about the promoter or any of its related partners. 

Cineworld reserves the right, at its sole discretion, to eliminate or disqualify entries or entrants that it regards as being in breach of these conditions or the spirit of the promotion. 

4.    The Draw 

All entries received by the Closing Date will be collected together and one (1) winner will be drawn at random from all the eligible entries received in accordance with these terms and conditions. The winner will be selected by a random computer process that produces verifiably random results or by an independent person, or under the supervision of an independent person. The draw will take place within seven (7) days of the Closing Date. The winner will be contacted by Cineworld within fourteen (14) days of draw taking place. 

Should the Promoter be unable to contact the winner or should the winner be unable to accept the Prize, the Promoter reserves the right to award the Prize to an alternative winner, drawn in accordance with these terms and conditions. Cineworld's decision regarding the winner will be final and no correspondence will be entered into. The winner may be asked to take part in publicity and by entering this Prize Draw they hereby agree to potential participation  in any such publicity. Entrants’ details will not be passed on or used for any data purposes and destroyed once the competition has ended and a winner is announced.

5.    Prize Details

Disney will provide the Promoter for the promotion Cineworld x Walt Disney World (the “Promotion”) with one (1) package holiday consisting of seven (7) nights and eight (8) days to Walt Disney World Resort in Florida for one (1) winner of the competition (Recipient) and three (3) accompanying guests, in total four (4) persons. 

    Up to Four (4) return Economy Class airfares between a major international airport closest to winner's residence in the UK and Orlando International Airport in Orlando, Florida, USA. 

    Up to Four (4) round trip ground transfers between the Orlando International Airport and the Walt Disney World Resort in Florida. 

    Room accommodation consisting of one (1) standard room (with a maximum of four (4) persons per room) for seven (7) nights at a Disney Resort hotel selected by Disney in its sole discretion; based on availability. 

    Four (4) 8-Day Park Tickets with Park Hopper Plus Option. 

    One (1) Disney Gift Card with a value of $2,000. Subject to restrictions. 

6.    Prize Terms and Conditions 

•    Prize must be taken between 3rd March 2025 – 3rd March 2026. Departure date and accommodations are subject to availability. Certain restrictions and block-out dates may apply. The booking form must be received back a minimum of 60 days out from preferred travel dates. 

•    Any costs incurred in addition to the Prize elements listed above shall be incurred at the Recipients’ and/or their guests’ expense including but not limited to: UK transfers, meals, hotel room service, laundry service, alcoholic beverages, merchandise, souvenirs, local and long-distance telephone calls, tips, gratuities, service charges or taxes and all other charges and items not otherwise described in the above. 

•    Minors under the age of 18 not travelling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same accommodation. 

•    The Prize is for the Recipient and up to three (3) guests of the Recipient’s choosing. 

•    Travel insurance is not included. It is the Recipient’s responsibility to take out before travelling adequate insurance suitable for their needs for the entire duration of the Prize. Disney shall not be liable for any costs or losses through the Recipient’s failure to take out adequate insurance cover. 

•    The Recipient and all of their guests must travel at the same time on the same routing. Any children in the group must be accompanied by their parent/legal guardian aged 18 or over. 

•    The Recipient and their guests are responsible for their own passport, visa requirements and any other documentation or any other requirements (including but not limited to Covid-19 testing) that may be imposed by the authorities from time to time. 

•    It is the Recipient and their guests’ responsibility to comply with the applicable laws and follow the Foreign Commonwealth and Development Office’s travel advice in respect of Covid-19 which can be found at https://www.gov.uk/guidance/travel-advice-novel-coronavirus. 

•    Age and height restrictions may apply to some attractions. Parks, attractions and/or entertainment may change operating hours or be closed due to refurbishing, capacity, weather or special events and may otherwise change or be discontinued without any notice and without liability to the Supplier. 

•    The Prize and all elements within may not be sold, traded, transferred, rescheduled to dates not within the fulfilment period set forth above, or refunded. 

•    The Supplier reserves the right to substitute elements of the Prize at any time or postpone the trip, including but not limited to the closure of Walt Disney World Resort or any unavoidable and extraordinary circumstances. 

•    There is no alternative prize and the Prize cannot be exchanged for cash or an alternative prize. 

•    Once the booking is confirmed, the winner and their guests are subject to the travel conditions of the airline. 

•    At present, to gain entry into a Walt Disney World Theme Park, advance registration is required. It is the Recipient and their guests’ responsibility to make reservations for the Theme Parks that they wish to visit using the Disney Park Pass Reservation System. The recipient must make a separate reservation for each date they plan to visit, even with a multi-day ticket at each Theme Park they wish to attend. Disney cannot be held responsible for the Recipient’s failure to make reservations and will not be able to change travel dates once travel costs have been incurred. 

•    If the winner elects to partake in any or all portions of his/her prize with fewer than three (3) guests, the prize will be awarded to the winner and any participating guest and any remainder of the prize will be forfeited and shall not be subject to further or alternative compensation. 

•    Enhanced health and safety measures are in place at Walt Disney World Resort to promote cleanliness, physical distancing and reduced contact. Some experiences, shows or events may not be available or may be modified depending on the evolution of the safety and sanitary measures and recommendations from public authorities or other reasons, including but not limited to adverse weather conditions, refurbishment or maintenance. Some hotels may be closed during some or all arrival period. Details available at disneyworld.co.uk. 

•    Disney cannot be responsible for any unforeseen cancellations of flights or other arrangements. 

•    Disney has agreed to provide the Prize for this competition in good faith but, to the fullest extent allowed by law, accepts no responsibility for loss or damages as a result of anyone participating in the competition or any aspect of any prize awarded to the Recipient. The Recipient’s legal rights as a consumer are not affected. 

•    By participating in the Promotion Recipients and their guests agree that they will be subject to Walt Disney World Resort Booking Terms and Conditions save for the sections relating to the fees of booking. Full Terms and Conditions can be found here. 

7.    Winner's details. 

The surname and county of the winner will be disclosed to anyone who writes within one month after the published Closing Date and encloses a stamped addressed envelope, to Moana 2 Holiday Prize, Marketing Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG. Winners who wish to object to publication of their surname and county, should notify Cineworld in advance of the Closing Date by contacting Cineworld Customer Services via the online contact form or by email at Customer.Services@Cineworld.co.uk. Further details about entrant’s rights in relation to their personal data are set out in the Cineworld Privacy Policy (available at www.cineworld.com). 

8.    Promoter and Promoter's Rights. 

The promoter of this Prize Draw is Cineworld Cinemas Limited, 8th Floor, Vantage London, Great West Road, Brentford, TW8 9AG (“Cineworld”). Cineworld reserves the right to (i) amend these terms and conditions at any time and without notice, and (ii) terminate or suspend the Prize Draw at any time due to circumstances beyond its control. 

9.    Limitation of Liability 

Entrants agree to the fullest extent allowed by applicable law to release and forever discharge Cineworld Cinemas Limited, and its parent corporations, subsidiaries, assigns and employees, and any entity or person connected with the Prize Draw from and against any and all claims, demands, losses and liabilities of any nature whatsoever which may now or hereafter arise, including but not limited to any loss of enjoyment, costs, delays or other harm or loss of any nature whatsoever caused by, contributed to, or arising out of or in connection with the Holiday Prize or Promotion. 

10.    Exclusions 

Anything not specified in these terms and conditions as being included in the Holiday Prize package is excluded. 

11.    Jurisdiction 

These terms and conditions (and any related disputes) are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales. 

12.    Data Protection 

All data provided by participants will be treated in line with Cineworld Cinemas' Privacy Policy (available on the Cineworld website at www.cineworld.com) and only used for the purpose of running the Prize Draw and administration of the Holiday Prize. 

Please refer to Section 16 of the Unlimited Card Terms for full terms of use of Unlimited promo and discount codes.

1. The offer includes 1 x Exclusive Deadpool & Wolverine Babypool popcorn and drink container for £34.99, excludes popcorn and drinks.  Add 1 x any Large postmix or frozen soft drink and 1 x Large sweet or salted popcorn for an extra £10.

2. Subject to availability at each Cineworld cinema, whilst stocks last, limited to one per customer.

3. Promotion valid from 28 November 2024.

4. To be purchased in one transaction

5. Not to be used in conjunction with any other offer

6. Unlimited Card discount can be used but staff discount cannot be used.

7. Cineworld reserve the right to withdraw the offer at any time, without prior notice, no alternatives. 

1. The following terms and conditions apply to the “Mufasa: The Lion King” giveaway (available to collect in-cinema, subject to the terms below).

2. 1 x Exclusive poster per person, subject to availability.

3. The offer can be redeemed by visiting any Cineworld cinema (excl. Dublin) and presenting a valid ticket to see “Mufasa: The Lion King” in RealD 3D, taking place from December 20th to December 22nd 2024.

4. For cinemas located in the Republic of Ireland there is no purchase necessary. Free posters can be picked up from Cineworld Dublin by asking a member of staff from December 20th to December 22nd 2024.

5. Offer is not valid on “Mufasa: The Lion King’’ premieres, special events, or screenings not open to the general public.

6. The “Mufasa: The Lion King” Exclusive posters are subject to limited availability and treated on a first come first serve basis until stocks last.

7. Offer may be withdrawn at any time.

8. No cash alternative.

9. Promoter is Cineworld Cinemas Limited, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG.

10. Cineworld reserves the right to amend or withdraw the offer and these T&Cs at any time and without notice.

In these Gift Card and e-Gift Voucher Conditions, the following words have the meanings set out against them:

Conditions: these Gift Card and e-Gift Voucher Conditions, Cineworld’s Online Terms of Use and Cineworld's Terms of Entry;

Cineworld's Terms of Entry: the general terms and conditions of Cineworld for customers' attendance at Cineworld's cinemas, as may be displayed at Cineworld cinemas or on its website under the heading Cineworld Cinema’s Terms of Entry;

Cineworld’s Online Terms of use: the terms of use for customers’ use of the Cineworld web sites at www.cineworld.co.uk and www.cineworld.ie, as displayed on such web sites;

Customer Services Department: 0333 003 3444 (0818 304 204 if calling from the Republic of Ireland); The Customer Services Department of Cineworld: Cineworld Customer Services, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, customer.services@cineworld.co.uk;

e-Gift Box: a selection of pre-paid codes contained within an email issued by Cineworld (“e-Gift Box Vouchers”) which can be redeemed for such cinema tickets, food and beverages as described in the e-Gift Box email during the relevant validity period (see condition 3.13 below). e-Gift Box Vouchers for cinema tickets may only be redeemed online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie (not valid for redemption in cinemas. e-Gift Box Vouchers for food and drink can be redeemed in selected Cineworld cinemas in the UK and the Republic of Ireland (not valid for redemption online) and are valid for six months (or 5 years in Ireland).

e-Gift Voucher: any Cineworld prepaid code contained within an attachment to an email issued by Cineworld (but not e-Gift Box Vouchers) which can be used to make purchases during the relevant validity period (see condition 3.19 below) on the Cineworld Web Site www.cineworld.co.uk or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie in accordance with these Conditions;

Gift Box: a seasonal gift box containing a selection of pre-paid paper vouchers (“Gift Box Vouchers”) issued by Cineworld which can be redeemed for such cinema tickets, food and beverages as described on the Gift Box Vouchers during the relevant validity period (see condition 3.8 below) in selected Cineworld cinemas in the United Kingdom or, if purchased in Euros, only in Cineworld cinemas in Ireland. Gift Box Vouchers for cinema tickets may be redeemed online on the Cineworld Web Site www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie in accordance with these Conditions (booking fees apply. Gift Box Vouchers for food and drink may only be redeemed in cinema (not online).

Gift Card: a pre-paid paper or plastic card voucher (but not Gift Box Vouchers) issued by Cineworld which can be used to make purchases during the relevant validity period (see condition 3.4 below) in selected Cineworld cinemas in the United Kingdom, The Channel Islands and on Cineworld’s Web Site at www.cineworld.co.uk, or where prepayment was made in Euros, only in Cineworld cinemas in Ireland and on Cineworld’s Web Site at www.cineworld.ie in accordance with these Conditions;

Unlimited Gift Box: a gift box containing a leather wallet and a Gift Card issued by Cineworld which has been credited with sufficient value to enable the User to purchase Cineworld’s Unlimited Card and enjoy membership of the Unlimited scheme for 12 months, by redeeming the Gift Card during the validity period (see clauses 3.3 and 3.4 below) at www.cineworld.com/unlimited (separate terms and conditions will apply to the Unlimited Cards which can be found at www.cineworld.co.uk/terms). The User would be required to make a supplementary payment at the time of redemption of the Gift Card if purchasing the Unlimited West End Card or where the price of the Unlimited Card has been increased following the date of purchase of the Unlimited Gift Box. All terms and conditions for Gift Cards shall apply to the Gift Card contained in the Unlimited Gift Box so, alternatively, the Gift Card may be used to make purchases of cinema tickets, food and drink in accordance with clause 3.1 during the relevant validity period (see condition 3.4 below);

Unlimited e-Gift voucher: an e-Gift Voucher issued by Cineworld which has been credited with sufficient value to enable the User to purchase Cineworld’s Unlimited Card and enjoy membership of the Unlimited scheme for 12 months, by redeeming the e-Gift voucher during the validity period (see clauses 3.18 and 3.19 below) at www.cineworld.com/unlimited (separate terms and conditions will apply to the Unlimited Cards which can be found at www.cineworld.co.uk/terms) (“Unlimited e-Gift Voucher”) . The User would be required to make a supplementary payment at the time of redemption of the e-Gift voucher if purchasing the Unlimited West End Card or where the price of the Unlimited Card has been increased following the date of purchase of the Unlimited e-Gift voucher. All terms and conditions for e-Gift vouchers shall apply to the Unlimited e-Gift voucher so, alternatively, the Unlimited e-Gift voucher may be used to make purchases of cinema tickets, food and drink in accordance with clause 3.16 during the relevant validity period (see clause 3.19);

"Transaction Value": the value of any cinema tickets, merchandise, food and beverages and/or an Unlimited card purchased with the Gift Card or e-Gift Voucher;

we/us/our/Cineworld: (i) Cineworld Cinemas Limited if you are a UK or Channel Islands resident or (ii) Adelphi Carlton Limited (trading as Cineworld Cinemas) if you are resident in the Republic of Ireland;

User: anyone who has access to the Gift Card (and pin where applicable), e-Gift Voucher (and pin where applicable),one or more Gift Box Vouchers or one or more e-Gift Box Vouchers;

you/your/yours: the person to whom the Gift Card, Gift Box or e-Gift Voucher is issued.

2.1 The Conditions apply to the purchase and use of all Gift Cards, Gift Boxes, e-Gift Boxes and e-Gift Vouchers and by purchasing the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher you agree to be legally bound by the Conditions. By using the Gift Card, e-Gift Voucher, any Gift Box Vouchers and any e-Gift Box Vouchers the User will be deemed to have accepted these Conditions. We have the right to amend or vary these Conditions from time to time at our sole discretion but changes will not apply retrospectively.

Gift Cards

3.1 The Gift Card is valid for use in Cineworld’s cinemas in the UK and The Channel Islands or on the Cineworld Web Site at www.cineworld.co.uk or, where pre-payment was made in Euros, only in Cineworld cinemas in the Republic of Ireland and at www.cineworld.ie. The value on the Gift Card can be used towards payment for the purchase of cinema tickets, food and beverages, merchandise or an Unlimited card in Cineworld cinemas and towards payment for the purchase of cinema tickets or an Unlimited card online.  Gift Cards may not be used to purchase other Gift Cards or e-Gift Vouchers.

3.2 You may give the Gift Card to anyone else to use but the Gift Card may not be re-sold. Please make sure that you and/or the recipient keep the Gift Card safe as anyone who presents the Gift Card or has access to the Gift Card number and PIN will be able to redeem it.

3.3 Where the value on the Gift Card is less than the total Transaction Value, the User will be required to make up the difference in price (if redemption is on one of our web sites such payment will need to be by credit, debit, or charge card but may not be made using other Gift Cards or e-Gift Vouchers).

3.4 Gift Card validity period: The Gift Card shall be valid for 24 months (or 5 years in Ireland) from the date of purchase or, if later, the date of the last card payment or top-up made. Once the entire balance has been used and no top up has been made within 30 days from that date, the gift card will be deactivated and will not be re-usable. Any balance unused in this 24 month period (or 5 year period in Ireland) will be cancelled and no refund will be given.

3.5 When the Gift Card is used the amount of the Transaction Value will be deducted from the balance on the Gift Card. The remaining Gift Card balance will be displayed on the receipts issued when the User uses the card to make a purchase. The balance may also be checked in our cinemas at any till point or online at www.cineworld.co.uk/gifts or www.cineworld.ie/gifts (if in Euros).

Gift Boxes

3.6 Gift Box Vouchers are valid for use online or in Cineworld’s cinemas in the UK and Ireland. Gift Box Vouchers may only be redeemed for the specific type of cinema ticket or food and/or beverage item described on the face of the relevant voucher and may only be used once. Gift Box Vouchers may not be exchanged for any other vouchers or items or be used in conjunction with any other offer or promotion.

3.7 You may give the Gift Box to anyone else to use but neither the Gift Box nor the Gift Box Vouchers may be re-sold. Please make sure that you and/or the recipient keep the Gift Box (and the Gift Box Vouchers) safe as anyone who presents the Gift Box Vouchers will be able to redeem them. No refunds or replacement vouchers will be issued to you or the User if the Gift Box Vouchers are lost or stolen.

3.8 Gift Box Vouchers validity period: Gift Box Vouchers are valid for the period stated on the face of the relevant Gift Box Voucher, namely a 6 month period from 26 December in the year of purchase until 30 June of the following year (or a 5 year period in Ireland from 26 December in the year of purchase). Any Gift Box Vouchers not used within this time period will be cancelled and no refund or alternative vouchers will be provided.

3.9 To redeem a Gift Box Voucher in the cinema the User must present the relevant Gift Box Voucher at the selected Cineworld cinema box office (for cinema tickets only) or at the Snacks Counter (for cinema tickets, food and beverages). On issue of the relevant cinema tickets and collection of the food and drink items the Gift Box Vouchers will be retained by us and cancelled. Gift Box Vouchers may be redeemed online (for cinema tickets only) at www.cineworld.com by entering the 17 digit e-code underneath the QR code on the front of the voucher. When booking online using the e-code (i) credit/debit card information must be provided (for processing purposes) and (ii) a booking fee per person for whom a seat is booked will apply. Customers who do not wish to pay the fee can exchange this voucher for a ticket in person at the cinema box office.

3.10 Gift Boxes are an offer which Cineworld may make available from time to time at its discretion. Gift Boxes are sold on a first come first served basis and, therefore, are subject to availability. Cineworld reserves the right to refuse orders for Gift Boxes. Cineworld will endeavour to supply all food and drink items specified on the relevant Gift Box Vouchers, but reserves the right to substitute the food and drink items with alternative products of an equivalent or greater value where not available.

e-Gift Boxes

3.11 e-Gift Box Vouchers for cinema tickets are valid for use online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie. e-Gift Box Vouchers for food and drink may only be used in cinemas not online. e-Gift Box Vouchers may only be redeemed for the specific type of cinema ticket or food and/or beverage item described in the e-Gift Box email and may only be used once. e-Gift Box Vouchers may not be exchanged for any other vouchers or items or be used in conjunction with any other offer or promotion.

3.12 You may give the e-Gift Box to anyone else to use but neither the e-Gift Box nor the e-Gift Box Vouchers may be re-sold. Please make sure that you and/or the recipient keep the e-Gift Box (and the e-Gift Box Vouchers) safe as anyone who has access to the e-Gift Box Voucher pre-paid codes will be able to redeem them. No refunds or replacement vouchers will be issued to you or the User if the e-Gift Box Vouchers are lost or stolen.

3.13 e-Gift Box Vouchers validity period: e-Gift Box Vouchers are valid for the period stated in the e-Gift Box email, namely a 6 month period from 26 December in the year of purchase until 30 June of the following year (or a 5 year period in Ireland from 26 December in the year of purchase). Any e-Gift Box Vouchers not used within this time period will be cancelled and no refund or alternative vouchers will be provided.

3.14 To redeem an e-Gift Box Voucher for cinema tickets, the User must make a booking online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie and enter the relevant e-Gift Box Voucher code where prompted (please see Condition 5 (Online Ticket purchases) of the Cineworld Website Terms of Use for more details). To redeem an e-Gift Box Voucher for food or drink and to collect the items the User will need to present the e-Gift Box email (containing the QR code) at the Snacks Counter in the cinema either on their mobile phone or on a paper print out for scanning by a Cineworld staff member. On issue of the relevant cinema tickets and collection of the food and drink items the e-Gift Box Vouchers will be cancelled.

3.15 e-Gift Boxes are an offer which Cineworld may make available from time to time at its discretion. e-Gift Boxes are sold on a first come first served basis and, therefore, are subject to availability. Cineworld reserves the right to refuse orders for e-Gift Boxes. Cineworld will endeavour to supply all food and drink items specified in the e-Gift Box email, but reserves the right to substitute the food and drink items with alternative products of an equivalent or greater value where not available.

e-Gift Vouchers

3.16 The e-Gift Voucher is valid for use on Cineworld’s Web Site at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie. The value on the e-Gift Voucher may be used towards payment for the purchase of cinema tickets (and any applicable booking fees, see clause 3.22 below) and/or an Unlimited card sold on the above Web Sites. e-Gift Vouchers may not be used to purchase other e-Gift Vouchers or Gift Cards or to make purchases in any Cineworld cinemas.

3.17 You may give the e-Gift Voucher to anyone else to use but the e-Gift Voucher may not be re-sold. Please make sure that you and/or the recipient keep the e-Gift Voucher safe as anyone who has access to the e-Gift Voucher prepaid code and PIN will be able to redeem it.

3.18 Where the value on the e-Gift Voucher is less than the total Transaction Value, the User will be required to make up the difference in price by making an online payment using a debit, credit or charge card (but not another e-Gift Voucher or Gift Card).

3.19 e-Gift Voucher/Unlimited e-Gift Voucher validity period: The e-Gift Voucher/Unlimited e-Gift Voucher shall be valid for 12 months (or 5 years in Ireland) from the date of purchase or if later the date of the last transaction made. Any balance unused in this 12 month period (or 5 year period in Ireland) will be cancelled and no refund will be given.

3.20 When you use the e-Gift Voucher the amount of the Transaction Value will be deducted from the balance on the e-Gift Voucher. The remaining e-Gift Voucher balance will be displayed on screen and can be checked online at www.cineworld.co.uk/giftcards.

Gift Cards, Gift Boxes, e-Gift Boxes and e-Gift Vouchers

3.21 By purchasing a Gift Card, Gift Box, e-Gift Box or e-Gift Voucher you are expressly requesting that you and/or a User is able to immediately start using the Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Vouchers from the date of receipt of our email confirming acceptance of your order.

3.22 When a Gift Card, e-Gift Voucher or Gift Box voucher is used to make a purchase online or an e-Gift Box Voucher is redeemed online, the User will need to enter details of a debit, credit or charge card for identification and processing purposes. Where cinema tickets are booked online and paid for using a Gift Card, e-Gift Voucher or Gift Box voucher a booking fee for each person for whom a seat is booked will usually apply. Please see Cineworld’s Website Terms of Use for further details.

3.23 When a Gift Card, e-Gift Voucher or Gift Box voucher is used to make a purchase online, or an e-Gift Box Voucher is redeemed online, the User will need to collect their cinema tickets at their chosen Cineworld cinema by presenting (i) the booking reference issued in the email from Cineworld confirming completion of the online transaction or (ii) the payment card used in connection with such online purchase. Alternatively, where e-ticketing is available for a particular booking, the User may use the e-ticket attached to the email confirmation of booking (“e-ticket”) and use that e-ticket in the chosen Cineworld cinema as their cinema ticket (please see Condition 5 (Online Ticket Purchases) of the Cineworld Website Terms of Use for more details).

3.24 Gift Cards, Gift Box Vouchers, e-Gift Box Vouchers and e-Gift Vouchers may not be exchanged for cash.

3.25 Defaced, illegible, or photocopied Gift Cards or Gift Box Vouchers will not be accepted.

3.26 The Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher does not entitle the User to preferential treatment over other Cineworld customers for the purchase of cinema tickets, merchandise, food and beverages and/or the Unlimited card, access to cinemas or otherwise.

3.27 The Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher does not entitle you to any credit or other form of financial accommodation.

3.28 Other taxes or costs may exist in relation to the Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher that are not imposed by us.

3.29 The number, location and availability of Cineworld cinemas in any area are subject to change. A list of current Cineworld cinemas is available from www.cineworld.com or on written request to the Customer Services Department enclosing a stamped self-addressed envelope.

4.1 You may cancel your purchase of the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher and claim a refund at any time up to fifteen (15) calendar days from (and including) the day on which you receive our email confirming acceptance of your order (the "Cancellation Period"). If the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher has been used before your cancellation has been processed you will only receive a refund of the balance remaining on the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher at that time.

4.2 You may cancel your purchase of the Gift Box, e-Gift Box or Unlimited Gift Box and claim a refund at any time up to fifteen (15) calendar days from (and including) the day on which you receive our email confirming acceptance of your order (the "Cancellation Period"). If any of the Gift Box Vouchers, e-Gift Box Vouchers or Gift Card within the Unlimited Gift Box have been used before your cancellation has been processed the amount refunded will be reduced to reflect such usage. If you asked us to send the Gift Box or Unlimited Gift Box to you by Recorded Delivery 1st class post, then the premium paid for such postage will be deducted from the amount refunded to you.

4.3 If you wish to cancel your purchase of a Gift Card, Gift Box or Unlimited Gift Box, please send it by registered post to the Customer Services Department enclosing the Gift Card, Gift Box or Unlimited Gift Box (including the relevant Gift Box Vouchers, Gift Card and Leather wallet) with your written request to cancel. It is your responsibility to return the Gift Card, Gift Box or the Gift Card and leather wallet contained in the Unlimited Gift Box to us immediately in the same condition in which it was received, at your own cost and risk. If you fail to do so a reasonable amount equivalent to the value of the relevant items (in particular the leather wallet) will be deducted from the amount refunded to you. If you wish to cancel your purchase of an e-Gift Voucher, e-Gift Box or Unlimited e-Gift Box please write to, email or call the Customer Services Department stating the e-Gift Voucher code or the e-Gift Box Voucher codes and your wish to cancel. If you would like to use our template cancellation form it is available to download on our website at www.cineworld.com/terms.

4.4 Once the Cancellation Period has expired you will not be able to cancel your purchase of the Gift Card, Gift Box, Unlimited Gift Box, e-Gift Box, e-Gift Voucher or Unlimited e-Gift Voucher or claim a any refund in that respect.

5.1 If the Gift Card is defective, you must return it to the Customer Services Department as soon as possible for a free replacement. If the e-Gift Voucher code, Gift Box Voucher code or an e-Gift Box Voucher code does not work, you must contact the Customer Services Department by phone or email as soon as possible so the e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code can be cancelled and a new e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code may be issued to you. Our liability in such cases is limited to replacement of the defective Gift Card or issue of a new e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code to the same value of the outstanding balance on the original Gift Card or e-Gift Voucher, Gift Box Voucher code or e-Gift Box Voucher at the time of replacement.

6.1 Any questions or complaints you may have in relation to the Gift Card, Gift Box , e-Gift Box or e-Gift Voucher should be directed to the Customer Services Department.

6.2 No other out of court complaint or redress system or compensation scheme exists in relation to the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher.

7.1 Except as expressly provided in the Conditions, all warranties, conditions or other terms in favour of you or the User implied by Statute or common law are excluded to the fullest extent permitted by law.

7.2 Nothing in the Conditions is intended nor shall it be construed to limit our liability for fraud or death or for personal injury caused by our negligence.

7.3 We shall in no circumstances be liable if one or several Cineworld cinemas are closed permanently or temporarily or if a Cineworld website is unavailable, for whatever reason or if a particular film or item of merchandise, food or beverage is not available for whatever reason.

7.4 We shall not be liable to you or the User by reason of any failure or delay in performing any of our obligations in relation to the Gift Card, Gift Box, Gift Box Vouchers, e-Gift Box, e-Gift Box Vouchers or e-Gift Voucher under the Conditions if the failure or delay was due to any cause beyond our reasonable control.

7.5 We shall not be liable to you or the User in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Gift Card, Gift Box, Gift Box Vouchers, e-Gift Box, e-Gift Box Vouchers or e-Gift Voucher.

7.6 Our liability to you or the User shall not exceed the amount paid by you for the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher.

7.7 We shall not be liable to you or the User in the event of loss, theft, unauthorised use or re-sale of any Gift Card, e-Gift Voucher, Gift Box or Gift Box Voucher, e-Gift Box or e-Gift Box Voucher.

8.1 You must ensure that the information you provide ("Personal Information") is accurate and complete. You acknowledge that Cineworld is entitled to handle any personal information that you supply when purchasing a Gift Card, Gift Box, e-Gift Box or e-Gift Voucher in accordance with our Privacy Policy, which forms part of these Conditions.

9.1 If any part of the Conditions is found by a court or any competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.

10.1 We will only write and communicate with you in English.

10.2 English law governs these Conditions and all aspects of our relationship, unless your address you give us when purchasing the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher is in Scotland, when Scottish law applies or in the Republic of Ireland, when Irish law applies.

11.1 Cineworld Cinemas Limited (company registered number 01915767, registered office 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG) operates cinemas in the United Kingdom and the Channel Islands with VAT number 606197048.

11.2 Adelphi Carlton Limited, trading as Cineworld Cinemas (registered number 7640, registered office 5th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland with VAT number 8B41247E) operates cinemas in the Republic of Ireland.

CINEWORLD CINEMAS

PRIVACY POLICY

Last updated November 2024

We respect the privacy of every person who visits or registers with www.cineworld.com, www.cineworld.co.uk, www.cineworld.ie, www.unlimitedcineworld.com and www.events.cineworld.co.uk or uses the Cineworld mobile applications for iPhone and Android (the “Sites”) and who uses the services that we make available from the Sites, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.

Purpose of this policy (Section 1)

This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party, including someone who has purchased a gift for you, and the purposes for and the basis on which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.

This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.

This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Online Terms of Use (which includes our Website Terms of Use and terms for My Cineworld accounts) and (where applicable) the Unlimited Card terms and conditions and any other terms applicable to your purchase, use of our Sites or interaction with us published on our Sites. These can be found by clicking here and in our Apps.

Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.

This Privacy Policy may vary from time to time so please check it regularly. Please see Changes to this Privacy Policy below for further details.

Cineworld Cinemas is made up of two companies, Cineworld Cinemas Limited and Adelphi-Carlton Limited, which are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas, the Sites and to provide the Services.

Cineworld Cinemas Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the United Kingdom. Adelphi-Carlton Limited and Cineworld Cinemas Limited are joint data controllers responsible for your personal information obtained in connection with the provision of our Sites and Services in the Republic of Ireland although Cineworld Cinemas Limited will be responsible for fulfilling the exercise of your rights (described in Section 12) and for providing your information about how and why Cineworld Cinemas processes your personal information.

Cineworld Cinemas Limited is an English company with registered company number: 01915767 and whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom. Adelphi-Carlton Limited (trading as Cineworld Cinemas), is an Irish company with registered company number 7640 and whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

• using our online Contact Form here or
• sending an e-mail to: privacy@cineworld.co.uk; or
• post at: Cineworld Customer Services Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG

Our Data Protection Officer may be contacted by email at: dpo@cineworld.co.uk or by post at: F.A.O. Data Protection Officer, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG. 

4.1 Fulfilment of products and services

We obtain your personal information from the following sources:

• Directly from you, either in person (at our cinemas or otherwise), via our Sites, on our social media pages or when you contact us or someone contacts us on your behalf;
• Automated technologies, such as cookies, server logs and other similar technologies;
• Use of CCTV or other recording systems in and around our cinemas, including car parks;
• From our group companies and third party service providers in the course of providing their services to us in connection with your use of our Sites and Services. Please see section 7 ‘Who do we share your personal information with?' to find out more about these group companies and third party service providers;
• Providers of social media platforms (such as Meta who provide Facebook and Instagram, Twitter, Google who provide YouTube as well as TikTok and Snapchat) where you share our content, tweet, like, follow us or our posts through social media; and
• Otherwise as explained below in this What Personal Information do we collect and how do we use it? section.

Our primary goal in collecting personal information about you is to: (i) provide our Services to you and carry out requests made by you on the Sites or in our cinemas or otherwise; (ii) verify your identity and age; (iii) help us improve our products and services and develop and market new products and services; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our cinemas; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

We collect and maintain personal information that is voluntarily submitted to us during the use of the Sites and/or our Services. We use the contact and payment details which are provided to us so that we can fulfil the supply of products and services which have been ordered from our Sites or in our cinemas. We will use contact information to send you service related communications relating to these orders. This includes your purchase of products and services, your registration for an account with us, your attendance at events hosted by us or our third party partners, your hire of our cinemas for your own events and the processing of returns and refunds. For example:

• Ticket bookings, gifts and other online purchases.

If you wish to book tickets through our Sites we will need to know your name, and your email address. We may also need this information when you make any other purchases via our Sites, such as ordering 3D glasses. If you request a booking confirmation to be sent by SMS, we will also ask you to provide your mobile phone number.

If you request one of our reduced price or free tickets (such as a student ticket, senior ticket, or CEA Carer (or equivalent) ticket) we may ask to see an appropriate form of identification to confirm your eligibility to purchase the reduced price ticket. In some cases, we may need to verify the validity of your ID against third party databases (for example where you are using a CEA Carer Card), but we will not take or keep a copy of your ID on any of our systems.    

If you wish to purchase a gift from the Gifts section of our Sites we will need to know your name, and email address. We will also need to know the name of the recipient and the delivery address for gifts sent by post or the name and email address of the recipient where gifts are sent by email.

• Events

If you wish to make a private hire booking for an event with us through the Cineworld online events booking portal on our website you will need to register for an Events account (see 4.3 Providing and Administering Online Accounts) and provide details of your selections for your booking such as cinema, date, time, movie and any snacks choices. You will also need to provide your name, email address, contact address, phone number and organisation type together with your details of your booking choices when you book an Event directly with our Venue Hire Team by email or phone.

We use this personal information to process and fulfil your orders and to send you service related emails (and where requested, text messages) for your booking or purchase. We may also use these details to send you a follow-up service email after your cinema visit or event, to check that you were satisfied with our service.

If you choose to pay for your purchases on our websites:

• by credit, debit or charge card those payments will be processed by our payment provider, PayPal (t/a Braintree), rather than by us. When processing your payments on our behalf, PayPal acts as an independent data controller of your personal information and its own privacy statement, available at https://www.braintreepayments.com/gb/legal/braintree-privacy-policy, will apply. 
• by Cineworld gift card, e-gift code or other promotional code to pay for your purchases those payments may be processed by our gifts and promotions service providers, rather than by us.
• using your PayPal account or, where available, your Google Pay or Apple Pay account you will be transferred to the payment provider’s platform and the payment information and processing activities will be subject to the payment provider’s privacy notice as they will be the controller of your personal information, not Cineworld. The PayPal privacy notice is available at www.paypal.com/myaccount/privacy/privacyhub. 
• When you pay for your Event and venue hire bookings by direct arrangement with our Venue Hire team, your payment will also be processed on our behalf by our payment provider, PayPal (T/a Braintree), rather than by us.

We may receive part of the payment details such as your name, email address and some of the digits of your payment card number from our payment processor. These will be used to help connect your payment with your booking on our Site and may also be used by us if we provide you with a refund.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your ticket or gift purchase. It is in our legitimate interest to use personal information of a gift recipient in order to provide them with the gifts purchased for them. It is also in our legitimate interest to check your ID to verify that you qualify for any reduced price or free ticket. 

Where we process information concerning your health for the above purposes, we rely on your explicit consent because we are processing this information to provide a service that you have voluntarily requested.

4.2 Verify the age of persons using our products and services

We welcome children and young people to our cinemas although our Sites are not intended to be used by children aged under 16. In particular, some of our Services and features available on our Sites (including online ticket booking, online Events bookings, Unlimited memberships and My Cineworld accounts) have age restrictions attached to their use. These age restrictions are explained in the terms and conditions relating to our Services, which are located here.

This means that we may need to ask you to provide your date of birth and, where some of our products or services are being purchased as a gift, the date of birth of the recipient of the gift.

We may also use your date of birth to understand more about our customers (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).

What is our legal basis?

Where we use your personal information to verify you or the person receiving our Services meets any age restrictions which we have set, it is in our legitimate interests to do so. Where we use your date of birth to prevent you from accessing age restricted films or purchasing alcohol, we do so because this is necessary for us to comply with our legal obligations. When you use our Services, it is also necessary for us to process your personal information for the purpose of performing our contract with you.

4.3 Providing and administering online accounts

If you register for a My Cineworld account, an Events account or any other accounts on our Sites, we will ask you to provide your name and e-mail address. We will also ask you to provide a password for your account and confirmation that you meet the minimum age requirements (aged 16 or over for a My Cineworld Account, aged 18 or over for an Events Account).

My Cineworld Account. You may be able to register for, or log in to, your My Cineworld account using your Facebook profile and we will use your personal information from your profile to create, or log you in to, your My Cineworld account. You can voluntarily provide us with additional information when using your My Cineworld account, for example your favourite cinema, postal address and phone numbers. If you don’t choose your favourite cinema we’ll assign one for you based on your first ticket booking as a My Cineworld customer. You can update and amend the contact details, favourite cinema, marketing preferences and some other personal information we hold about you at any time through your My Cineworld account.

Events Account. In addition to your name and email address, you will also be asked to provide your contact number, postal address and region as well as your organisation type (personal, school, corporate/business). You can update and amend these details at any time by logging in to the profile area of your Events account.

We will use this personal information to provide you with the online functions available within the online account and apps, including facilitating your purchase of our products and services via your online account and/or the apps. This personal information is also used to send you service messages and to identify you when you visit and interact with other areas of our Sites (see the  Customer Insight and Analysis section for more details about our use of your personal information for this purpose).

You can also ask for your payment card details or PayPal details to be securely stored by our payment services providers, who process payments and store all credit and debit card details on our behalf, to help speed up the online booking process for you.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your use of a My Cineworld account or an Event account.

4.4 Providing our Unlimited membership scheme

If you purchase an Unlimited membership we will collect and use personal information about you in accordance with the purposes described in Sections 4.1 to 4.3 of this Privacy Policy. If you don’t already have a My Cineworld account, you will be asked to create one when you apply for your Unlimited membership. Please see the ‘Providing and administering My Cineworld accounts’ section for further details. You can use your My Cineworld account to access your digital Unlimited card, book tickets and manage your Unlimited membership online. In addition, we may also ask you to provide your telephone number, so we know how to get in touch if we need to speak with you about the Unlimited membership account.

You will also need to provide us with a photo of yourself which will be displayed on the digital Unlimited card and, if you have been issued with a plastic Unlimited Card, printed on the physical Unlimited Card and used to verify your identity at the cinema, to prevent misuse and for fraud prevention purposes. Unless you pay your subscription fees by Direct Debit, throughout your Unlimited membership, you’ll need to provide details of a valid payment card to be linked with your Unlimited membership to pay the Unlimited membership fees, these details will be stored in your My Cineworld account and you can update them at any time in your account. We’ll still need these payment card details, even if you choose to pay for your initial Membership Fees using a gift card/e-gift voucher/promotional code or American Express card.

If you applied for your Unlimited membership before 2nd October 2024, we asked you to provide your postal address (and, if you were buying Unlimited membership as a gift for someone else, their postal address) so that we knew where to send the plastic Unlimited Card and how to get in touch if we needed to contact you (or the gift recipient) about the Unlimited membership account.

Where you use your Unlimited card to obtain discounts or benefits from our third party partners, we may receive personal information about your use of your Unlimited card from these third party partners. Our third party partners are identified on our Sites here. Please see the Customer Insight and Analysis section for more details about how we use the personal information that we receive from our third party partners.

If you purchase an Unlimited membership for someone else as a gift, we will still need some details about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the Unlimited member. Where you submit personal information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the Unlimited member’s parent or guardian, if they are under 16). We will also let the Unlimited member know that you have bought them Unlimited membership as a gift and provided us with personal information about them.

As a part of your Unlimited membership, we will use your contact details to send you service communications, including information about your membership such as renewal reminders, account information and membership summaries and sometimes freebies, details of new cinema openings or changes or additions to our selection of Unlimited partners, the latest films as well as hints and tips on how to make the most of your membership (for example a series of messages about how and where to use your Unlimited Card when you first join Unlimited). You can find out more about what’s included with the Unlimited membership service in our Common Questions section here. In addition, where we have a lawful right to send you marketing communications, we will also send you marketing relating to your Unlimited membership. Please see the the Marketing communications section for further information.

We may process information relating to your health if you notify us in writing that you exercise your right to terminate your Unlimited membership due to medical reasons and provide supporting information (such as a note from your doctor to confirm that, due to medical reasons, you are unable to use your Unlimited membership), but we will not keep a copy of this information once we have verified your right to terminate your Unlimited membership.

What is our legal basis?

Where you have purchased an Unlimited membership for yourself or as a gift for someone else, it is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your purchase or use of Unlimited membership. It is in our legitimate interest to use your photograph for identification purposes, to help ensure the Unlimited scheme is used fairly and for fraud detection and prevention purposes.

If you have a right to terminate your Unlimited membership on medical grounds, you can voluntarily exercise this right by providing supporting information to us. You are under no obligation to exercise this right and can continue your Unlimited membership if you do not want to provide this information. If you do choose to provide it to us, we rely on your explicit consent to process this information.

Where an Unlimited membership has been purchased as a gift, it is in our legitimate interest to use personal information of a gift recipient in order to provide them with the gift which has been purchased for them.

4.5 Customer Services

Our Sites and our cinemas use various user interfaces to allow you to request information about our products and services: these include printed and electronic enquiry forms, dedicated email addresses and text message numbers, our social media pages and a telephone enquiry service. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used to enable us to respond to your requests.

What is our legal basis?

It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.

If you voluntarily provide us with personal information concerning your health, we typically rely on your explicit consent to process that personal information. If you voluntarily provide us with personal information concerning the health of another person, we may ask for that person to provide their explicit consent to our processing. We may also process this data without explicit consent where we need to process it to comply with our legal obligations, such as to ensure that persons with disabilities can use our services.

4.6 Competitions, prize draws and other events and promotions

From time to time, we may run prize draws, prize competitions and other promotions on our Sites, through emails, on our social media accounts and/or in our cinemas. For the purposes of administering such promotions, we may process your name, contact details (including email address, postal address and/or telephone number), social media handle (if relevant) and any other personal information volunteered by you in your promotion entry. For certain promotional activities, we may process and publicise images, videos or sound recordings that you volunteer to us.

What is our legal basis?

It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions.

4.7 Our events and publicity

From time to time, we may organise and host events at our cinemas and other locations for the purpose of promoting our Services, supporting charities and other good causes and for other lawful purposes. We may process your name and contact information (including email address, postal address and telephone number) and any other information you volunteer to us for the purpose of communicating with you about such events where you have specifically requested information about them or where we have another lawful basis for sending that information to you. 

If you attend one of our events, we may use your personal information to record your attendance at the event and for related record-keeping purposes and, if relevant, we may collect and process any dietary requirements you may have. You may also feature in photographs and video footage taken at our cinemas, whether at a specific event or otherwise, and such images may be published on our Sites, on our social media accounts, in our My Cineworld and Unlimited e-newsletters and mailings and/or in our cinemas. Such materials will be visible to anyone who visits our Sites, engages with our social media or receives our communications, whether within or outside the United Kingdom.

What is our legal basis?

It is in our legitimate interest to use your personal information to enable you to attend and participate in our events, to ensure that we are able to provide any information you may request from us in relation to our events, and to enable us to publicise our Services and events.

4.8 Your feedback about our products and services

From time to time we will contact you to invite you to provide feedback about our products and services in the form of online or in-cinema surveys. We use this information to help us improve the quality of service provided by our staff and in our cinemas. We also use your feedback to monitor the quality of our products and services and to assist with the selection of future product and service lines.

What is our legal basis?

It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.

4.9 Customer insight and analysis

We analyse your contact details and other information provided by you during your use of the Sites and our Services, including your date of birth, with other personal information that we collect or observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas, such as the products and services you have purchased or viewed.

If you are an Unlimited member, we may also receive information from third party partners about your use of your Unlimited card when purchasing or using our third party partner’s products or services.

Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile device. This includes the following:

• an IP address to monitor Sites traffic and volume;
• a session ID to track usage statistics on our Sites;
• information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.

Our web pages, mobile applications and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page, analyse how a user has interacted with our content or third party content or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.

In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please see our Cookie policy for further information.

This information is used to create profiles and insights about your cinema habits and the cinema habits of our other customers and helps us to get to know our customers better. Where we have your consent to do so, we will also use your location data for customer insight purposes. To the extent this information is collected by Tags set by third party partners this information will be shared with the relevant third party for its own analysis and advertising purposes.  Please see our Cookie policy for further information about our third party partners and how they might use your information.

By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn which pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting, how customers use our Services and what kind of offers our registered users like to see.

We also use this information to help us with the selection of future product and service lines, cinema, website and app design and development, to identify appropriate partners whose offers we might obtain for you as a Cineworld customer and to remember your customer preferences.

We also use this information for marketing purposes (see the Marketing communications section below for further details).

What is our legal basis?

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.

We will only use your location data for customer insight purposes where we have your consent to do so.

4.10 Marketing communication

We carry out the following marketing activities using your personal information:

• Email, text and push notification marketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) and/or your email address and mobile phone number to send you marketing communications by email and text message, where you have consented to receive such marketing communications, or where we have another lawful basis to do so. Where you have enabled push notifications for one of our mobile applications on your mobile device, we will also present marketing content via push notification on your mobile device.  

What is our legal basis?

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes. We will only send you marketing communications via email, text message and push notifications where you have consented to receive such marketing communications, or where we have a lawful right to do so.

• Online personalised advertising. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising.

What is our legal basis?

Where your personal information is not in an anonymous form, we rely on your consent to provide you with personalised advertising.

• Social media remarketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas to work out what we think might be of interest to you (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised advertising on social media channels/advertising platforms including X, Snapchat and those operated by Meta and/or Google where you are a registered user of such services.

This activity requires that we share your email address in a pseudonymised form with the relevant platform. The platform may, with your consent, collect information about your use of, or interaction with, our Sites using its own Tags to ensure the advertising is as relevant as possible. Please see our Cookie Notice for more information. To opt out of such sharing, please contact us using the details provided above How to contact us. Please note, opting out of such sharing will not stop you seeing ads from Cineworld on those advertising platforms, but it will prevent us from showing you ads that we consider to be relevant to you. Please note our ability to show you ads on the relevant platforms will also be subject to the privacy choices you have elected to make on those platforms.

To opt out of such sharing, please contact us using the details provided above How to contact us. Please note, opting out of such sharing will not stop you seeing ads from Cineworld on those advertising platforms, but it will prevent us from showing you ads that we consider to be relevant to you. Please note our ability to show you ads on the relevant platforms will also be subject to the privacy choices you have elected to make on those platforms.

What is our legal basis?

Where your personal information is not in an anonymous form, we rely on your consent to share your information for social media remarketing purposes.

• Social media insight. Where you are a registered user of Facebook or Instagram, Snapchat, X or of a Google service, we may share your email address in a pseudonymised format to enable those platform providers to find other registered users of their services that share similar interests to you based on:

• information that the relevant platform observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected); and
• the information Facebook, Google and the other platforms hold about you.

We do this using Facebook Lookalike Audiences and/or Google Similar Audience respectively. Please note that such activity is subject to the privacy choices you have elected to make on such services.

To opt out of such sharing, please contact us using the details provided in How to contact us.

What is our legal basis?

Where your personal information is not in an anonymous form, we rely on your consent to share your personal information in this way for insight purposes

• Use of Anonymised Personal Information.  Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.

4.11 Business administration and legal compliance

We use your personal information for the following business administration and legal compliance purposes:

• to comply with our legal obligations;
• to ensure fair use of our services and protect our business and your accounts from fraud and other illegal activities;
• to protect our property;
• to enforce our legal rights;
• protect rights of third parties; and
• in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.

Some of the personal information we may use for these purposes may be obtained from our use of CCTV systems in and around our cinemas and customer car parks.  

What is our legal basis?

Where we use your personal information in connection with a business transition, enforcement of our legal rights, protection of our property, ensuring fair use of our services or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

4.12. Health and Safety

Where we participate in government contact tracing schemes operated by public health authorities, we may need to collect additional information from you when you book a ticket online or visit one of our cinemas.  This may include us asking you to provide certain contact details which we may then share, together with details about the time and date of your visit to our cinema, with public health authorities. We’ll let you know when we’re participating in these contact tracing schemes by notices on our Sites and in our cinemas. We’ll provide information about the measures we are taking and how your personal information may be collected and used for this purpose by providing information about the scheme(s) on our Sites, in this Privacy Policy and, where appropriate, when you book a ticket. If you have a My Cineworld account or Unlimited membership, we may also send you service updates about these schemes. 

We will only retain the data that we collect for this purpose in line with government guidance. Please see the How long do we keep your personal information for? section for further information.

What is our legal basis?

It is in our and our customers’ legitimate interests to contribute to the public health efforts to tackle threats to public health posed by epidemics, pandemics and other public health emergencies. In some cases, we may also be under a legal obligation to collect your contact details.

You can object to our use of your personal information for this purpose by contacting us via our online contact form or by email (privacy@cineworld.co.uk), but we may not give effect to your request if we have decided that the use of your personal information for this purpose is mandatory as a result of measures and/or guidance applicable to your area or country. You can also exercise your rights (including your right of objection) in respect of this activity as set out in the How to access your information and your other rights section.

Where our use of your personal information requires your consent, you can provide such consent:

• at the time we collect your personal information following the instructions provided; or
• by informing us via our online contact form, by e-mail, post or phone using the contact details set out in this Privacy Policy.

The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.

You may at any time withdraw the specific consent you give to our processing your personal information. Please see How to access your information and your other rights section below for more details. Please note even if you withdraw consent for us to use your personal information for a particular purpose we may continue to process your personal information for other purposes where we have a legal right to do so.

Our Sites use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie policy to find out more about the cookies we use and how to manage and delete cookies.

We may share your personal information for the purposes described in section 4 of this Privacy Policy:

• internally with other companies in our group; and
• externally with third party service providers.

The categories of third party service providers that we share your personal information with are:

• providers of ticketing systems;
• suppliers of systems and services that help us provide and administer our gift products and events and venue hire services
• scheme administrators who help us operate our Unlimited scheme;
• payment processors;
• delivery companies;
• providers of customer service and call centre functions;
• suppliers who host, provide, manage, support or administer certain aspects of our websites, IT systems and data centres;
• providers of customer surveys and customer insight analytics;
• suppliers of email, SMS, in-app push notifications, online and social media advertising and other marketing and customer analytics systems and services (including our supplier Movio, whose privacy notice can be found at https://www.movio.co/legal/madex-service-privacy);
• third parties who help us to run or administer competitions or deliver prizes;
• third parties who host our events;
• providers of document and data storage and disposal facilities;
• with our professional advisers such as our lawyers, accountants, auditors, health and safety consultants and insurance brokers for our business administration and legal purposes;
• debt collection agencies and others for the purposes of enforcing any agreements that we have with you;
• social media sites and platforms for marketing purposes (although we will only share your email address in pseudonymised form – for further information please see the Marketing Communications section above) 
• third party advertising partners for targeted advertising purposes – for further information please see the above “Customer insight and analysis” section (section 4.8) and “Our Use of Cookies and Similar Technologies” section (section 6);   
• any other third party where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar instrument presented to us by any law enforcement, government officer or regulatory authority;
• in the event that our business is sold or integrated with another business, our lawyers, and other professional advisers, any prospective purchasers' lawyers and professional advisers, and any prospective purchaser (subject to duties of confidentiality).

8.1 Internally within our group

We transfer your personal information within our group as described in section 7.

Some of our group companies that are based outside of the UK and EEA, such as Regal Entertainment Group (a company based in the US), provide various hosting and support services to Cineworld Cinemas, so your personal information may be transferred from the UK/EEA to the US or other non-UK/EEA jurisdictions. Where this happens, we have procedures in place to ensure your personal information receives the same protection as if it were being processed inside the UK or EEA and use UK ICO and European Commission approved ‘model clauses’ as the lawful basis for transferring personal information outside of the UK and EEA. A copy of these Model clauses can be provided to you on request.

8.2 To external third parties

Some of the third parties that we describe in section 7 may be located outside of the UK and EEA or may otherwise transfer your personal information outside of the UK or EEA. Where we transfer your personal information to external third parties, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and all applicable laws.

In respect of transfers of your personal information outside of the UK/EEA, this means that we will ensure that there is a lawful basis for transferring personal information outside the UK/EEA. Our standard practice is to use ‘model clauses’ which have been approved by the UK ICO and European Commission for such transfers. We may also rely on other mechanisms where appropriate, including reliance on a third party’s ‘binding corporate rules’.

9. Third party links and services

Our Sites contain links to third party websites and services, including those of our third party partners. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.

Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties.

We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

This Privacy Policy applies solely to personal information collected by us through our Sites and Services and does not apply to these third party websites and third party service providers.

Whenever we collect or process your personal information we will usually keep it for 13 months after our last interaction with you or otherwise in accordance with our data retention policy, pursuant to which we do not retain personal information for longer than is necessary for the purposes for which it is collected. We may keep personal information you give us in relation to any contract that we have with you for seven years to ensure that we can exercise rights in relation to any legal claims relating to that contract. 

If your information is only useful for a short period e.g. for specific marketing campaigns, we may delete it after a shorter period. We usually keep CCTV footage for up to 60 days although we may retain it for a longer period where needed to support investigations of accidents or incidents, insurance claims and related legal, law enforcement or regulatory action.

At the end of the relevant retention period, your data will either be deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We keep the length of time that we hold your personal information for under review.

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.

We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:

• unauthorised access;
• improper use or disclosure;
• unauthorised modification; and
• unlawful destruction or accidental loss.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

You have the following rights in relation to the personal information we hold about you. You can exercise these rights by contacting us using the contact details set out in Section 3 of this Privacy Policy or using any other method described below:

Your right of access.

If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification.

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

If you have a My Cineworld account, you can log in and amend your contact details and marketing preferences whenever you like.

Your right to erasure.

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to restrict processing.

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to data portability.

You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object.

You can ask us to stop processing your personal information, and we will do so, if we are:

• relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
• processing your personal information for direct marketing.

You can ask us to stop sending you marketing communications sent to you by email or text at any time by using the ‘opt-out’ or ‘unsubscribe’ link that we will present to you in the marketing communication. You can stop push notifications by adjusting the settings in our app on your mobile device. You can ask us to stop sharing your email address in a pseudonymised form with social media platforms by contacting us using the details provided above (see How to contact us). Please note that it may take us a few days (but usually no longer than 14 days) to ensure our marketing systems are updated and during this period you may still receive marketing communications from us.

Your rights in relation to automated decision-making and profiling.

You have the right not to be subject to a decision when it’s based solely on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such decision is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent.

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Your right to lodge a complaint with the supervisory authority.

If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant Supervisory Authority which, in relation to provision of our Sites and Services in:

the UK, the supervisory authority is the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113, and

the Republic of Ireland, the supervisory authority is the Data Protection Commission (DPC). You can find details about how to do this on the DPC website at https://dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm or emailing them at info@dataprotection.ie.

To exercise any of your rights in relation to personal information you have shared with Braintree/PayPal when making payments on our Sites during the payment process (see section 4.1 above), you will need to contact Braintee/PayPal directly. More information is available in their Privacy Notices which can be found at  www.braintreepayments.com (payment made using debit/credit/charge cards) and www.paypal.com/myaccount/privacy/privacyhub (payment made using a PayPal account).

To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will post any changes on our Sites to keep you aware and if you are an Unlimited member or have a My Cineworld or Events account we will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

Cookie Policy

Last Updated November 2024

This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies on our websites at www.cineworld.co.uk, www.cineworld.ie, www.cineworld.com and www.events.cineworld.co.uk and in our mobile applications (“Sites”) and to assist you in making informed decisions when using our Sites. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Online Terms of Use (which contain our Website Terms of Use).

If you access our Sites from the UK or the Channel Islands, ‘we’ means Cineworld Cinemas Limited, if you access our Sites from the Republic of Ireland ‘we’ means Adelphi-Carlton Limited. We are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas and the Sites.  Please see our Privacy Policy to find out more about us.

WHAT ARE COOKIES?

Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application. Cookies are used by us as part of our Sites and they are also used by some of our third party partners.

For more details on cookies and similar technologies please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”.

CONSENT TO OUR USE OF COOKIES

By using any of the Sites you acknowledge that we may store and access essential cookies on your computer or other device. Necessary cookies are cookies which are essential for the operation of our Sites.

Further, where you give permission, we may also store and access certain non-essential cookies on your computer or other device. These cookies are not essential to the operation of our Sites but allow us to provide additional functionality or to gather additional information about your use of our Sites. You are not obliged to give consent to our use of non-essential cookies and we will not place such cookies until you have given your consent.

If you wish to block or delete cookies, or you would like to withdraw consent to our use of non-essential cookies, you can find out how to do so below.

WHAT DO WE DO WITH COOKIES?

Necessary Cookies

We use cookies where they are essential for the operation of the Sites, for example to remember that you are signed in to the Sites and to uniquely identify your browsing session on our Sites, which allows us to coordinate this information with data from our Sites server. Without these cookies, services that you have asked for, like booking tickets, cannot be provided.  Analytics Cookies

Analytics Cookies

We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Sites and which features of our Sites are most popular, whether you have visited before and the website that you visited prior to visiting our Sites. We use this information to improve the Sites. We do not generally store any information that you provide to us in an analytics cookie.

Display Adverts

We use these cookies to deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our Sites and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited our Sites and this information is shared with other organisations such as advertisers so that they can make their advertising more relevant to you when you visit their websites (including social media sites). 

Social Media Cookies

We use cookies to personalise your interaction with social media, such as as X (formerly Twitter), Facebook, and Google.  Such cookies recognise users of those social media sites when you view social media content on our Sites.  They also allow you to quickly share content across social media, through the use of simple ‘sharing’ buttons.

Our Sites also contains features that enable you to use your Facebook, Google and X accounts to sign in and create/maintain an account with us and to enable us to store your content. This involves the use of cookies.

Targeting Cookies

We use targeting cookies to help us to deliver our adverts including film adverts when you visit other websites, such as news websites. This is known as ‘retargeting’. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad (for example, by reporting whether you have clicked on it) and can also limit the number of times that you see an ad (for example, if you see it twice but don’t click on it, you may not see it again). These cookies are usually placed by advertising networks that we and other advertisers work with to deliver ads. They remember that you have visited a website and this information is shared with other ad networks to show you relevant ads.

We may use a third party partner Rokt to provide custom offers from other brands on our Sites. You can learn more about Rokt and learn how to opt-out of Rokt’s personalized brand offers by visiting www.rokt.com/privacy-policy or following the links within the ads displayed.

MORE INFORMATION

You can find more information about the individual cookies used in the Sites and the purposes for which they are used, within our cookies management tool here.

WHAT HAPPENS WHEN YOU REFUSE, BLOCK OR DELETE COOKIES?

In order to use some parts of our Sites you will need to accept cookies. If you choose to withhold consent to our use of cookies, or you subsequently block or delete cookies, some aspects of our Sites may not work properly and you may not be able to access all or part of our Sites. 

HOW TO MANAGE OR BLOCK COOKIES

In relation to the non-essential cookies that are used by the Sites, you can manage your cookie preferences by clicking here.

You can also block the use of cookies altogether by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.

Last update: November 2024

IMAX is a motion picture film format. It consists of a system of high-resolution cameras, film formats, film projectors, and film theatres. It was developed in Canada in the 1970s and IMAX  gives the viewer an immersive movie-watching experience with its large screens. IMAX theatre screens have a tall aspect ratio of 1.43:1 or 1.9:1

We currently have 26 IMAX-equipped cinemas across the UK. Find your closest Cineworld IMAX here

Currently the following cinemas have IMAX laser projection:

• Ashford
• Barnsley
• Belfast
• Glasgow Silverburn
• Leicester Square
• Rushden Lakes
• Sheffield
• Watford
• York

IMAX with Laser has been designed from the ground-up exclusively for IMAX screens. The experience is set apart by its next-generation 4K laser projection system which features a new optical engine and a suite of proprietary IMAX technologies that deliver increased resolution, sharper and brighter images, deeper contrast as well as the most distinct, exotic colors ever available on-screen.

The new experience also features IMAX's 12-channel sound technology with new side and overhead channels that deliver greater dynamic range and precision for the ultimate in audio immersion.

No, 3D IMAX glasses are included in the ticket price and will be provided upon entry into the IMAX auditorium by Cineworld staff and must be handed back after the film finishes.

IMAX screenings will have a slightly higher ticket price than a standard screening. All prices can be found on your local cinemas website.

There is a £5 uplift with an Unlimited Card.

With stimulating effects like water, wind, scent and strobe lighting that are timed to enhance what’s happening on screen, you’ll be truly thrilled in your seat. And speaking of your seat – it moves. The high-tech motion programming means it moves in time with the film’s action, and along with vibrations and shaking, you’ll feel like you’re part of the car chase; standing in the eye of the storm or steering the boat right into a tidal wave. Fun on your own, better with friends – 4DX is Cineworld’s most exhilarating way to watch a film.

Exclusive to Cineworld in the UK and Ireland and rapidly expanding since its launch in 2015, 4DX adds extreme sensory thrills to your cinema experience.

For more information and to find your closest 4DX screen please click here.

Great for action-adventures and films you want to feel truly part of. Available in 2D and 3D formats.

Only £5 with an Unlimited Card.

WARNING: 4DX seats not suitable for women who are pregnant, the elderly, or persons with medical conditions (including heart conditions and high blood pressure), or injuries. Doctor approval may be needed. Not suitable for children under 4. Children aged 4 to 7 need supervision. No hot drinks or alcohol allowed. Effects are not applicable to all films and vary with each film.  

Restrictions apply. Please refer to 4DX Safety Warning And Guidelines. ©CJ4DPLEX Co., Ltd.

Customer safety is of the utmost importance to Cineworld, therefore there are some guidelines we wish customers to follow. The 4DX experience is not suitable for everyone, so please ensure you read the 4DX information located below before you book your ticket.

We have signage and an onscreen ident before every 4DX screening to ensure it is a safe and enjoyable experience for everyone.

Please refer to the following 4DX safety guidelines if you need any further information:

4DX PRESENTATIONS ARE NOT SUITABLE FOR:

1. Persons who suffer from high blood pressure, heart conditions, back or neck conditions, epilepsy, or any type of serious medical condition.
2. Elderly, disabled or blind persons.
3. Pregnant women.
4. Persons who are prone to motion sickness or persons who are physically or mentally sensitive.
5. Intoxicated persons.
6. Children under 4 years of age (children between the ages of 4 and 7 years must be accompanied by a supervising adult.)
7. Persons under 3’ 4” (102 cm) tall.
8. People weighing over 265 lbs (120 kg).
9. Assistance dogs for health and safety reasons.

SAFETY WARNING:

1. The 4DX enabled seats may be harmful to women who are pregnant, persons with high blood pressure, heart conditions, the elderly, disabled persons, persons with back, head or neck conditions or injuries, epilepsy, those with other pre-existing medical conditions, or those with a weak or nervous disposition. The 4DX enabled seats should not be used by such persons unless they have first obtained their doctor’s approval to do so.
2. The 4DX enabled seats may cause loss of balance, headache or dizziness and, in exceptional circumstances, epilepsy-like symptoms.
3. The 4DX enabled seats may not be used by children under 4 years of age. Sitting on laps is not allowed. Children aged between 4 and 7 may use 4DX enabled seats with adult supervision. Booster seats must not be used on the 4DX enabled seats.

SAFETY GUIDELINES:

1. You must at all times remain in your seat during the performance unless leaving the auditorium. If you experience any discomfort or need assistance immediately, flag or call an usher/ staff member present in the auditorium.
2. You must not obstruct the aisles or space between the seats with personal belongings or other items. You must not put your arms or legs in-between the seats.
3. Do not bring valuables into the cinema. Adequately secure and protect your property.
4. Do not stand on footrests and be careful not to trip or fall over footrests when getting on or off the 4DX motion chairs.
5. Hot drinks are not allowed in the 4DX auditorium. Keep cold drinks and alcohol sealed, with a lid on, and drink only during non-intensive motion scenes.
6. Any person who is believed to be intoxicated may be refused entry into the 4DX auditorium or may be requested to leave the 4DX auditorium immediately without any entitlement to a refund.
7. Do not wear, or alternatively protect, delicate clothing as it could be damaged by 4DX’s effects. 

You can find out which cinemas have a 4DX screen by clicking here.

4DX screenings will have a slightly higher ticket price than a standard screening. All prices can be found on your local cinemas website

A Cineworld exclusive in the UK, this state-of-the-art atmospheric experience surrounds you in your seat with innovative 270° projection across 3 screens, blended into 1 unforgettable projection experience!

ScreenX is a panoramic film format which presents films with an expanded, dual-sided, 270-degree screens projected on the walls in our cinema auditoriums.

Duration of 270° projection varies with each film.

You can find out which cinemas have Screen X by clicking here.

Screen X screenings will have a slightly higher ticket price than a standard screening. All prices can be found on your local cinemas website.

There is a £4 uplift with an Unlimited Card.

The breathtaking multidimensional sound powered by epic Dolby Atmos speakers will make you feel like you’re right there in the film. This combined with state-of-the-art projection on our huge screens means every second is a beauty to behold – from picturesque scenery to high-action sequences.

With all of this, you have a film experience that is clearer, more vivid and more detailed than your standard cinema screen. Exclusive to Cineworld, Superscreen was made for seeing films as they were meant to be seen.

Every movie is spectacular with Superscreen, especially the blockbusters.

Only £3 with an Unlimited Card and free for Unlimited members over 3 months of membership if paying monthly or from signing up if you pay 12 months upfront. 

You can find out which cinemas have Superscreen by clicking here. 

Superscreen screenings will have a slightly higher ticket price than a standard screening. All prices can be found on your local cinema website.

Unlimited members now get free Superscreen access after 3 months of membership – or from sign up if you pay 12 months upfront. Unlimited members paying monthly for membership under 3 months will have to pay £3.

Subscribe to our  Unlimited membership scheme and  watch as many movies as you like, as often as you like at Cineworld  - with no online booking fee and lots of extra perks and savings! You can find out more at www.cineworld.com/unlimited.

Yes, you can choose between a minimum 3 month or 12 month contract term. When your minimum term ends your Unlimited membership will automatically renew on a monthly basis at the then current monthly price for your Unlimited membership group, until your membership is cancelled. 

The key benefit is unlimited cinema! Your Unlimited Card gives you access to all Cineworld Cinemas in your Unlimited membership group to watch any standard format public 2D film screening as many times as you like. But that’s not all...

Current offers and extras for Unlimited Members include*:

Red Unlimited Card

When you sign up for Unlimited membership and pay monthly or pay 3 months upfront, you’ll be issued with a Red Unlimited Card which you can use to enjoy:  

-10% off all in-cinema food and drink purchases including in-cinema Starbucks

-25% off at Partner Restaurants including Las Iguanas, Bella Italia, Cafe Rouge and Pizza Hut

- free Superscreen uplift 

-Access to advance screenings for Unlimited members only

-Regular Unlimited exclusive email newsletters updating you on the latest releases, Unlimited advance screenings and more 

-Free months of Unlimited membership for you and your friend when you recommend Unlimited. 

-Upgrade to special formats like IMAX and 4DX and our recliner chairs for a small uplift

-Up to 50% off selected event cinema screenings

-Access to Cineworld cinemas not included within your membership group for a small uplift each visit. 

Black Unlimited Card

You’ll be upgraded automatically to a black Unlimited Card after 3 months of membership – or from the start of your membership if you pay 12 months upfront, which currently comes with all of the Red Unlimited Card benefits, plus :

-a massive 25% off in-cinema food and drink on every visit (10% off in-cinema Starbucks)

-3D movies (without paying the uplift)

Extra details: All uplift payments will be payable at the rates applicable at the relevant cinema on the day of screening. All film screenings are subject to normal restrictions such as age certifications, and Cineworld’s Terms of Entry. All seats are subject to availability and Unlimited Members have no preferential rights of access for any screenings except for any special screenings organised for Unlimited Members. Access is subject to relevant Cineworld Cinemas being open.

*Offers and discounts may be amended or withdrawn at any time without notice. A valid Unlimited Card must be shown to claim discounts and benefits. 

Please see the Unlimited Terms & Conditions for more details.

What’s not included in Unlimited?

•    Films in special formats and special auditoriums: You’ll need to pay extra to watch films in our special formats and auditoriums such as 3D, 4DX, IMAX, Superscreen and Screen X. 

•    3D screenings for Premium Members - Unlimited members with a black Premium Unlimited card can enjoy standard 3D films without paying the uplift (uplifts still apply to 3D screenings in special format auditoriums).  

•    Special seating: an uplift is payable for recliner seats and other premium seating, as they are not included in the Unlimited membership 

•    Event cinema and other special screenings: screenings of live and recorded events and other special screenings such as private screenings or film festivals are not included, although discount offers for selected event cinema may be available from time to time.

•    3D Glasses (buy at the cinema or bring your own). 

To use your Unlimited membership at Cineworld cinemas not included in your Unlimited membership group, you’ll need to pay a small uplift at the cinema each visit.   

How do I find out about Unlimited advance screenings and other Unlimited news?

Unlimited news and offers

As an Unlimited member we will keep you up to date on the Unlimited offers and extras by sending you our Unlimited News and Offers messages, such as:

•    Unlimited fortnightly e-newsletter 

•    Invitations to exclusive Unlimited screenings 

•    News and reminders about the national and local discounts and benefits Unlimited members can enjoy with our Unlimited partners  

•    exclusive Unlimited member offers/competitions.

We usually send these messages by email and text messages but sometimes share the exciting stuff on social media as well.   

You can ask us not to send you Unlimited News & Offers messages during the Unlimited sign-up process and at any time after joining via the preference centre in your My Cineworld account. Please see our Privacy Policy for more details.

Unlimited service messages and making the most of your membership  

As part of the Unlimited service we’ll keep in touch with you about your membership by sending you service messages including:  

•    renewal reminders, 

•    account information 

•    membership summaries 

and sometimes other information relevant to the use of your Unlimited membership, such as 

•    changes to our cinemas or Unlimited membership groups 

•    changes or additions to our selection of Unlimited partners

•    the latest films 

•    hints and tips on how to make the most of your membership (for example a series of messages about how and where to use your Unlimited Card when you first join Unlimited)

•    membership freebies.  

We will usually send these service communications by email and text. 

For monthly payers or those with a digital Unlimited membership (purchased on  after 2nd October 2024): Your membership will automatically continue on a month to month basis after your minimum contract term, unless you tell us you don't want your membership to renew or it is cancelled in accordance with the Unlimited Membership terms.

For Unlimited members with a current annual membership (purchased before 2nd October 2024): If you pay for the Unlimited membership annually your Unlimited membership will not automatically renew and will come to an end after 12 months. We will write to you before the end of your 12 months of membership to let you know it's time to renew. 

It’s no longer possible to renew your Unlimited card under the Annual Payment Plan, so for your membership to continue, you’ll need to subscribe to our digital Unlimited Membership. When your current year of Membership expires, simply log in to your My Cineworld account and signup for the new Digital Membership here. Then download the app to retrieve your digital Unlimited card and bookings. You’ll have various payment options to choose from (all with auto renewal) and the ability to cancel your membership easily after your minimum contract term. Find out more about Digital Unlimited Membership and payment options here.     

Within 14 days of purchase: You have a right to change your mind and cancel within the first 14 days after purchase of your Unlimited membership. However, the amount of your refund may be reduced if you have used your membership during this period. For more information, please see your confirmation of purchase email and the Unlimited Membership Terms.

During your minimum contract term: You may only cancel your membership during your minimum contract term in very limited circumstances or if we make a significant change to the Unlimited scheme or terms and conditions that has a detrimental effect on your membership. Please refer to the Unlimited Membership Terms for more details.

After your minimum contract term: If you change your mind about your membership, you can cancel any time after your minimum contract term (or stop it renewing after your minimum term) by giving notice of termination to the Unlimited team via the contact form or by email to unlimited@cineworld.co.uk (please send your request to cancel from the email address associated with your Unlimited account).

If you pay by monthly Direct Debit and we receive your notice:

- 14 days or more before your next payment date, your membership will end the day before your next payment is due or

- 13 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.

If you joined on or after 2nd October 2024 and you pay by recurring debit/credit card payment and we receive your notice: 10 days or more before your next payment date, your membership will end the day before your next payment is due or 9 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.

For more information about how to cancel and your rights please refer to the Unlimited Membership Terms.

Becoming a Cineworld Unlimited member couldn’t be easier! To apply for a membership, please join at www.cineworld.com/unlimited.

There are 5 different Unlimited membership groups to choose from (4 in the UK and 1 in the Republic of Ireland), each covering a different group of Cineworld Cinemas. You can use your Unlimited Card as standard at the Cineworld cinemas included in the Unlimited Membership Group you choose for your Unlimited membership. You may also use your Unlimited Card at other Cineworld Cinemas not included in your Unlimited Membership Group  by paying an uplift each visit.

Membership fees differ depending on the Unlimited Membership Group included within your Unlimited Membership.

To see the full list of Cineworld Cinemas included within each Unlimited Membership Groups 1 to 4 in the UK go to www.cineworld.com/unlimited-membership-groups.

Unlimited Membership Group 5 includes Cineworld Dublin plus all Unlimited Membership Group cinemas in Group 4 in the UK, including Cineworld Belfast and London Leicester Square.  

 The Unlimited Membership Group allocation of any Cineworld Cinemas as well as the number, location and opening hours of Cineworld Cinemas in any Unlimited Membership Group may change from time to time.

Yes, you are able to change your Unlimited Membership Group at any point after your minimum contract period has finished. 

To do this, please get in touch via our Contact Us Form and someone will get back to you as soon as possible.

Yes, you can use your Unlimited Card to book tickets at other Cineworld cinemas not included within your Membership Group, by paying an uplift charge when you book your ticket online or in cinema.

The following uplifts are payable when you book your ticket at Cineworld cinema not included in your Unlimited membership group:

(£2) Group 1 Unlimited member visiting Group 2

(£4) Group 1 Unlimited member visiting Group 3

(£6) Group 1 Unlimited member visiting Group 4

(£2) Group 2 Unlimited member visiting Group 3

(£4) Group 2 Unlimited member visiting Group 4

(£2) Group 3 Unlimited member visiting Group 4

From 2nd October 2024, it's not currently possible for customers aged under 16 years old to sign up for a new Unlimited membership or for anyone else to sign up on their behalf. Existing members who are aged under 16 years who have already been given an Unlimited membership as a gift are welcome to continue using their membership if an adult is paying their membership fees and their parent/guardian continues to give permission. Members aged under 16 years old will not be able to access a digital Unlimited card online, so should continue to use their plastic card.

Please note, a minimum age restriction applies to use of the Cineworld Websites and apps. If you are aged 15 years or younger you will not be able to use your Unlimited Card to book tickets online or manage your account online via My Cineworld yourself. Your Unlimited Card may be used to book tickets online through your parent or guardian’s My Cineworld account, by selecting the ‘Add a Friend’s Unlimited Card’ option and inserting your Unlimited Card number during the booking process.

Simply complete your application for Unlimited membership and enter the voucher code on your Unlimited gift card or Unlimited e-gift voucher in the ‘Enter Promo Code’ on the ‘Select a Plan’ page.

To give the gift of Unlimited, you can buy an Unlimited gift card in cinema or an Unlimited gift online for the lucky recipient to use when they sign up for their own Unlimited membership (minimum age 16 years old).

It's not currently possible to sign up for or pay for a new digital Unlimited membership on behalf of someone else. Although, if your current membership was given to you as a gift or someone else already pays your membership fees, your membership will continue as usual for now.

Your photo must be a passport style image that shows your face clearly and your eyes open. Make sure there is no one else in the picture. Photos that are not clear and / or include multiple people will be rejected and may not be accepted in cinema as proof of membership.

When you sign up for digital Unlimited membership, you'll be issued with a digital Unlimited card, accessible in your My Cineworld account online at www.cineworld.com and in the Cineworld App (where available).

 If you're already an Unlimited member, you'll find your new digital Unlimited card in your My Cineworld account.

Simply open up the Cineworld app using your iOS or Android device, select the Cineworld star logo and your digital Unlimited card will be available to use in cinema and as proof of membership.

Alternatively, you can access your Unlimited card in your My Cineworld account at www.cineworld.com.

This feature is not available yet, but keep an eye on updates within to the app.

This feature is not available yet, but keep an eye on updates within the app.  In the meantime, you can manage your Unlimited membership in your My Cineworld account online.

Please ensure you have downloaded the most recent version of the Cineworld app.

Of course. Just display your digital Unlimited card on your mobile device and present it to a Cineworld employee to process your purchase and prove your identity at the ticket check point.

Currently this feature is not available to customers under the age of 16 and they will need to continue using and presenting their physical Unlimited card.

Yes, physical Unlimited cards are still accepted across all Cineworld cinemas. We do urge all customers however, to utilise their digital Unlimited cards for a smoother experience.

You are no longer able to order a replacement physical Unlimited card. All customers can access their digital Unlimited card through the Cineworld app.  

However, if you have accessibility requirements and are unable to use a digital Unlimited Card, please get in touch with our Unlimited team here.

Please contact our Unlimited team by emailing unlimited@cineworld.co.uk with proof of eligibility for a physical Unlimited card and our team will get back to you.

You can reset your password by visiting "My Account" within the app and selecting "Update Password".

This feature is not available yet, but keep an eye on updates within the app. If you need to cancel your membership, please get in touch with us using our online contact form at www.cineworld.com/contact

New Unlimited members will no longer receive a physical card and you must use the digital card in the Cineworld app or online in your My Cineworld account.

Once your minimum contract term has been completed, you can email your request to update your image to unlimited@cineworld.co.uk and a member of the Customer Service team will update this for you.

If you have any issues with your digital Unlimited card, please get in touch with our Unlimited Team by completing the Contact Us form via www.cineworld.com/contact

For iOS users, your device needs to have software iOS 16 or higher. For Android users, your device needs to have Android 9 software or higher.

If you pay for your Unlimited membership monthly and have completed your minimum contract term/Initial Period, you may be able to take a membership holiday for up to 3 months. During the holiday period your membership will be suspended and we won't take any subscription payments from your account. At the end of your holiday period, your Unlimited card will automatically reactivate and your subscription payments will resume. To request a membership holiday, please complete the "Contact Us" form on our help page.

We'll need to receive your membership holiday request at least 14 days before your next payment date, to allow us time to suspend your next payment. Membership holidays are granted at Cineworld's discretion (typically only once every two years of membership) and are not a contractual right.

Please complete our Contact Us form and a member of the Unlimited Team will contact you as soon as possible.

Log in to your My Cineworld account online or register, follow the onscreen booking process and make sure you tick the box for Unlimited Tickets on the ticket selection page.

You'll need to show your Unlimited Card (plastic or digital) in-cinema at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.

Yes! Make your bookings online through your My Cineworld account or in the Cineworld App – simple! You’ll need to show your Unlimited Card (plastic or digital) at the cinema together with your ticket.  If you booking includes tickets for any other Unlimited members, they’ll also need to show their Unlimited card at the ticket check point too.  Any customer who is unable to produce a valid Unlimited Card may be refused admission.

If you can’t make it to a screening you have booked, please make sure you cancel it in the My Bookings section of your online account. Cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through your My Cineworld account. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card, which could mean that you won’t be allowed to make online ticket bookings in the future.

You can book online in advance for any film that is available for booking on your local cinema's homepage under "What’s On".  

No, you can only advance book online. You can only book in cinema on the day of the screening you wish to attend

Recliner seats can be booked on payment of a small uplift.   Simply get your ticket at the participating cinema on the day of the performance (tickets not available in advance/online), but get there early as they are subject to availability.

Currently, Unlimited cardholders can have up to five online bookings and can only book for one showing of a particular film at a time.

Bookings for Event Cinema, Unlimited screenings, Classic Films and obtaining tickets in-cinema don’t count towards your 5 booking limit.

You won’t be able to book in advance for 2 films starting within 90 minutes of each other or have more than once advance booking at a time for the same film.

Only the person who made the initial booking can cancel it. Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website.

No, it is not possible to change part of a booking. If you need to change your booking, you’ll need to cancel the whole booking and then re-book for the screening of your choice. Only the person who made the initial booking can cancel it. 

Please make sure you cancel the booking in your My Cineworld account via the My bookings section. A cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through a My Cineworld account.

Your tickets are only available for collection on the day of the performance.

Yes, you can collect your tickets on the day of the performance, either from the automated ticket collection machines or from any till point within the cinema. Please note, you will need your booking reference or the debit, credit or charge card number used to make the booking. Also, all Unlimited Cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited Card may be refused admission.

Please note, you will not be able to cancel your advance booking once you have collected your tickets from the cinema.

You will need your booking reference or the credit/debit/charge card number used to make the booking. Please note all Unlimited cards must be presented at the ticket check point. Any customer who is unable to produce a valid Unlimited card may be refused admission.

No. You can show the QR booking code on the iOS and Android app or booking confirmation email.

You can use your Unlimited card at any Cineworld Cinema, although to watch a movie at a cinema not included within your Unlimited Group, you’ll need to pay an uplift and book your ticket at the cinema, as tickets for cinemas outside of your Unlimited Group cannot be booked online. You can find information on which cinemas are in which groups by clicking here (add link for UL groups)

 You’ll need permission from your friends and family to book a ticket for them using their Unlimited Card. They give you their permission by adding you to their Friends and Family list. You need to be an Unlimited member yourself to be added to someone’s Friends & Family list. If you want someone else to be able to book tickets for you with your Unlimited card, you will need to add them to your Friends & Family list. It’s quick, easy and only needs to be done once! You can make changes to your Friends & Family list at any time too.  

Once your Unlimited card is synced to a My Cineworld account, you will have the option in your My Cineworld Account to send a request to be added to another Unlimited member’s Friends & Family list. They will receive an email asking them to accept this request, which would allow you to book Cineworld tickets using their Unlimited card.

Once your Unlimited card is synced to a My Cineworld account, you will have the option in your My Cineworld Account to send a request to be added to another Unlimited Member’s Friends & Family list. Simply follow the below step-by-step instructions.

Step 1: Login to your My Cineworld account

Step 2: Visit the Unlimited tab in your My Cineworld account

Step 3: Scroll down to Unlimited Friends & Family

Step 4: Click Add Unlimited Friends & Family

Step 5: Enter your friend’s name and email address to send them an invite

Step 6: Your friend will receive an email invite asking them to accept your Friend Request. They can do this by logging into the Unlimited tab in their My Cineworld account, where your invite will be waiting for them

Step 7: Once your Friend has accepted your request, you will be able to select their Unlimited card during a booking by clicking Add Friends & Family and selecting the (+) symbol to add them to your booking selection

For every friend that becomes an Unlimited member, you could gain an extra month free on your existing membership. Not only that, your friend has the benefit of receiving a month free too! You can earn up to a maximum of 12 free months a year. For more information, visit cineworld.co.uk/unlimited-recommend-a-friend

Any Unlimited member can take part in the Recommend A Friend Offer, so long as they have a My Cineworld account.

All you have to do is apply online for your unique code, send it on to your friends and ask them to apply for their own Unlimited membership using the code when prompted.

To obtain your code, first go to the Recommend a Friend page, enter your Unlimited membership number and your email address. We will then email you the code which you can pass on to your friends. Your friends will be prompted to enter your unique code when they sign up for their own Unlimited membership. The code used by your friends will tell us they are applying as a friend of yours. We will then be able to correctly assign your reward once they have become an Unlimited member, paid their subscription fees and been an active member with us for 90 days.

Your code may be used as many times as you like, although the number of free months you can earn from the code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).

If you share your code with 12 friends and they join Unlimited you could earn a full year of free Unlimited cinema!

From time to time, we may send you posters or other mailings about Recommend a Friend which you may wish to use to recommend Unlimited to your friends.

You can apply for your Recommend a Friend code and start recommending friends as soon as you become an Unlimited member.

It’s really quite simple. One successful recommendation will earn you one additional month’s worth of Unlimited membership. You can benefit from up to a maximum of 12 free months in a year.

A successful recommendation means the friend (""Friend"") that you have recommended (a) is eligible to join the Unlimited Scheme in accordance with the Unlimited Card Terms and Conditions, (b) is subscribing to the Unlimited scheme for the first time, (c) successfully completes the online application process using the relevant Offer code, and (d) has successfully paid for and completed their first 90 days’ subscription.

Please read our Terms & Conditions for the Recommend a Friend Offer for more details.

If your friend signs up for Unlimited, inputs your unique code during the online application process and completes their minimum contract term (which will be either 3 months or 12 months , depending on the way they choose to pay when signing up), they will receive their next  month of Unlimited membership free.

 In addition to that, once they become an Unlimited member, your friend can make their own recommendations earning more months free for themselves and their friends!

You may share your Recommend A Friend code with as many friends, family members and colleagues as you like., although the number of free months you can earn from that code is limited to a maximum of 12 each year (even if the code has been used in connection with more than 12 successful recommendations during that period).

For Pay-Monthly Members and Pay Upfront (3 Months) Members. The Free Month will usually be applied automatically to qualifying Members' accounts within 6 weeks after the Friend has paid for and completed their first 90 days' subscription (unless the Member is in their first three (3) months of membership, in which case the Free Month will be applied after the expiry of their first 3 months of paid Membership, or a little later once the Friend’s 90 day subscription period has been completed). Members must not cancel their Membership Fee payment for the free month(s) – the relevant direct debit or card payment will be waived automatically and, unless Members have qualified for more than one Free Month, normal payment will be resumed in the following month. Cancelling a direct debit or continuous payment card arrangement will result in the automatic de-activation of Unlimited Cards and loss of any accrued Free Months.

The Free Month for Annual Members or Pay Upfront (12 months) Members.  The Free Month will be noted against qualifying Members' accounts within 6 weeks after the Friend has paid for and completed their first 90 days' subscription and will be applied automatically after the end of the paid-for 12 month period (or a little later once the Friend’s 90 day subscription period has been completed). For example, if a Member makes 3 successful recommendations within their paid-for 12 month period, their subscription (and for those Members with a digital membership, their Minimum Term) will automatically extend for an additional (free) 3 months after the end of the 12 month period[EP1] . The Member’s account must be live at the time the Free Month is due to be applied as Free Months cannot be applied to Member’s accounts once their membership has expired.

Please don’t cancel your direct debit or payment card authority as the relevant payment will automatically be waived. Cancelling your payment arrangement will result in the automatic de-activation of your Unlimited Card.

More than one free month earned – if you have qualified for more than one free month, each free month will be applied on the same basis as above and, where a number of successful recommendations have been processed at or around the same time, your free months will be applied to your account on consecutive months.

New members who joined Unlimited using a Recommend a Friend code - If you are the new member who signed up using your friend’s code, your additional free month will be assigned to the first month after the end of your minimum contract term/initial period (ie month 4 if you chose to pay your membership fees 3 months Up Front or monthly, month 13 if you paid for your Unlimited Membership 12 months in advance then month 13), if you pay for your subscription monthly, we will not take a Direct Debit/payment card payment on your usual date. Monthly payments will then resume as normal.

Please click hereto view full terms and conditions of the Recommend a Friend Offer.

Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member.

If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been credited or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active member.

Nothing. As long as your friend paid for and remained an Unlimited member for their first 90 days' membership, you will still receive your free month.

It's easy! Just go to the online Unlimited application page here. Complete the online application form to apply for your Unlimited membership and enter your friend’s code in the Promo Codes box where indicated. Your free month of Unlimited membership will be automatically applied to your account when you complete your minimum contract term.

Please note there is a minimum subscription period of at least 3 months for the Unlimited scheme and your membership will continue after the minimum term on a month to month basis and charges will apply until your membership is cancelled. Please read the Unlimited Membership terms and conditions, for further details.

As long as you used the valid code your friend gave you, you will automatically receive your free month free on completion of your minimum contract term. If you are the new member who signed up using your friend’s code, your additional free month will be assigned to the first month after the end of your minimum contract term/initial period (ie month 4 unless you paid for your Unlimited Membership 12 months in advance then month 13 of your membership will be free). If you pay for your subscription monthly, we will not take a Direct Debit/payment card payment on your usual date. Monthly payments will then resume as normal.

Please view full terms and conditions of the Recommend a Friend Offer here.

Please note: If you cancel your membership, if your membership expires or if your card is deactivated at any time before your accrued free month(s) have been applied to your account or used, you will lose the free months gained by recommending friends. The rewards are only valid whilst you remain an active Unlimited member

Please check you are using the correctly formatted code that your friend has provided you with. If it still does not work contact our Unlimited Team using our online contact form or by email at unlimited@cineworld.co.uk

My Cineworld is your free to join Cineworld customer account which gives you access to some fantastic deals and offers* as well as an easier online process to book your tickets.

* (opt-in to Cineworld News and Offers required).

Click here to create a My Cineworld account. The more information you give us the more we can tailor your Cineworld experience to your interests:

• Fill in your details so we can pre-populate your personal info to make your ticket bookings faster
• Let us know about your favourite cinemas so we can send you the film times email and give you quicker access to your local Cineworld
• Choose the newsletters you want to receive

The film times email is usually sent every week on a Wednesday.

The promotions and offers emails will be sent when we have great deals and competitions that we think are relevant to you.

We care about your privacy and don't want to fill up your inbox:

• We will only send the newsletters that you have requested and opted in for

• We will only send promotions and offers that we think are relevant to you

Please see our Privacy Policy for more details.

When you create your account you are asked to provide a password. At this stage no one else knows your password (not even us) so please don't share it with anyone else; we will request it to identify you every time you log in to your account.

We process your payments via a secure page. You will see 'https' in the URL and a security padlock either at the top or bottom of our payment screen. This means you have accessed a secure area.

All transaction details - including your name and credit card details - are encrypted using TLS ("Transport Layer Security") for maximum security.

Banking details are never transmitted in clear text through the Cineworld booking system.

Please see our Privacy Policy for more details.

My Cineworld customers can choose to store their payment card details online safely to make the ticket booking process quicker and easier.

To select this option, simply login to My Cineworld during the booking process and at the payment details section, select the tick box which asks whether you would like your card details to be stored online.

If you subsequently want to delete or amend your card details, or to add a new card simply log on to your My Cineworld account, go to my stored cards section and follow the instructions provided.

You can be both a My Cineworld member and an Unlimited Card holder. As an Unlimited Card holder, you’ll need a My Cineworld account to manage your account and make advance ticket bookings with your Unlimited Card online. You’ll also be able to sign up for Unlimited news and offers and My Cineworld offers and newsletters and manage your marketing preferences through your account.

Haven't heard about the Unlimited card yet? go to www.cineworld.com/unlimited to to learn more about Unlimited.

To make a group booking with My Cineworld you just have to follow the same steps you would follow to make regular booking, the maximum number of tickets you can book for in one transaction is 50 tickets.

Should you wish to make a larger booking or speak to our Screen Hire team, please visit the website for further information.

Cineworld Unlimited and Cineworld/Picturehouse Premiere Pass card holders can enjoy 25% off their food and drink bill at Café Rouge, Bella Italia and Las Iguanas restaurant. Offer applies to A La Carte Menu for Café Rouge, Bella Italia, Las Iguanas, and to selected items on the Café Rouge breakfast menu (available until 12pm) only.

Cineworld Unlimited card holders can enjoy 25% off their food bill at Pizza Hut, when ordering at least a main meal from the main menu. Terms and exclusions apply.

There are some local exclusions, please see below:

Café Rouge

• Not valid at Center Parcs and on event days at the O2 (Greenwich O2 only), the Principality Stadium (Cardiff only) and Murrayfield (Edinburgh only). Not valid at Windsor 18-20th May.
• £5.95 breakfast dishes are excluded from this offer. Discount applies to pastries, croques, granola bowl, fruit bowl and drinks only.

Bella Italia

• Not valid at, Center Parcs and Edinburgh sites on any day.
• Not valid in Bluewater on Fridays or Saturdays.
• Not valid on event days in Sheffield Arena.

Las Iguanas

• Not valid at Center Parcs.
• Not valid at The O2, Wembley, Resorts World Birmingham, Birmingham Brindley Place or Cardiff Mill Lane on event days.
• Discount off full priced drinks only and when also dining. Not valid on happy hour drinks or Bottomless Brunch.

Please see our Terms & Conditions at www.cineworld.com/terms/unlimited-card for more details.

Cineworld Unlimited card holders can enjoy 25% off their food bill, when ordering at least a main meal from the main menu (on full price menu items). Offer applies to food only and excludes takeaway or delivery.

Please see our Terms & Conditions for more details.

Simply show your Unlimited card to the restaurant team and they will do the rest!

We would advise that you raise your query with the restaurant in question or their Customer Service Department. Cineworld are unable to assist with these matters.

We are committed to providing wheelchair access at all of our cinemas where possible. The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens:

Harlow Queensgate Centre: Restricted access to the Cafe Bar. No automatic open doors at entrance of the cinema.

London - Leicester Square: Wheelchair access is available in screens 2, 5, 6, and 8 (IMAX). Disabled Entrance/Exit on Leicester Street.

All of our cinemas have full or restricted disabled toilets access.

In addition, we have the following facilities:

Automatic front doors, available at certain cinema locations.

Disabled parking spaces and foyer seating, available at certain cinema locations.

Yes. At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.

The CEA card helps us to ensure that reasonable support is made available to you. Any customer who is in receipt of DLA (disability living allowance) or Personal Independence Payment (PIP) is eligible to apply to join this scheme, which will grant them a free ticket for someone to accompany them during their cinema visit. For more information and application forms customers can access the website at www.ceacard.co.uk

An administration fee is payable to process the application and proof of eligibility will be required.

Unlimited card-holders can get a free ticket for their carer with a CEA Card.CEA Card website 

Wheelchair spaces can be booked online in advance or in person on the day of the performance at the cinema. They are marked as such on our seating maps.

These screenings have subtle changes to the cinema environment that means people who have sensory requirements may have a more positive experience than they would in a traditional cinema setting. Changes include the lights and volume being kept on at a low level, the sound being turned down and there are no trailers or advertisements - just the film. Customers are also welcome to bring their own food and drink into the performance.

These screenings usually take place on the first Sunday (first Saturday if visiting Enfield) of every month at all cinemas except for the below:

Aberdeen Queens Link

Greenwich O2

Harlow Harvey Centre

Leicester Square

Swindon Regent Circus

For more information on these screenings please visit the Dimensions website.

Currently, only our Hull and Belfast cinemas have Changing Places.

Unfortunately there are no current Dementia Friendly Screenings regularly available at our cinemas, however please check on your local Cineworld's Facebook page for any one-off screenings.

We are regularly reviewing availability of suitable screenings for all our customers. 

When we do provide Demntia Friendly Screenings, these are usually a daytime screening, toward the beginning of each month. 

The environment is similar to that of Autism Friendly Screenings, with the lights and volume adjusted and no adverts, just the film. The cinema is also signposted displaying directions to the screen and the toilets, to assist customers in navigating the cinema.

Yes, all of our sites offer subtitled screenings of one new latest release, at least twice a week on a Sunday afternoon and Monday evening  Our larger locations may also program an additional subtitled screening on a Thursday evening.

You can find all subtitled listings here.

You can either filter by subtitled screenings when selecting your local Cineworld, or you can go to our dedicated Subtitled Screenings page here.

Performances with Audio Description facilities are available at certain Cineworld locations. These performances are specified on our cinema film listings. When you arrive at the cinema, please speak to a team member at our till to request an Audio Description headset.

Of course. A hearing loop (which is sometimes referred to as an audio induction loop) is a special type of sound system for use by people with hearing aids. These are available at select Cineworld locations. When you arrive at the cinema, please speak to a team member at our till to confirm if they have one available to use.

Yes, we welcome trained assistance dogs (also referred to as service dogs, guide or hearing dogs) into our cinemas who help people deal with the effects of their disability, for example, visual impairments, epilepsy, diabetes, mobility limitations. If you’d like to bring your assistance dog into the auditorium, let us know before you book your ticket so we can advise the most appropriate seating.  If possible, it would be helpful to our staff if your assistance dog were to wear a recognisable leash/collar or harness and if you could bring suitable documentation with you when you visit the cinema (although this is not mandatory).  

Please note, only appropriately trained assistance dogs are allowed on Cineworld premises.  As indicated by The Equality and Human Rights Commission, assistance animals are generally expected to be highly trained, will sit or lie quietly on the floor next to their owner and will not wander freely around the premises.  If your assistance animal does not behave in this way or causes a disturbance (other than when tasking), they may not be allowed to enter or remain in our cinemas.   4DX screenings are not suitable for assistance dogs for safety reasons. Emotional support animals and pets are not permitted into any of our cinemas.   

We do not allow Emotional Support Animals into any cinema.

If you have accessibility requirements and are unable to use a digital Unlimited Card, please get in touch with our Unlimited team using our online contact form or by email at unlimited@cineworld.co.uk  and our team will get back to you.

Cineworld gift cards and gift boxes are available to purchase in cinema and online through our website at: https://gifts.cineworld.co.uk/

Choose from a range of vibrant designs from £10 - £100.

Cineworld Gift Cards can be redeemed online or in the cinema to purchase tickets and snacks.

Cineworld Gift Cards can also be used towards the purchase of an annual Unlimited Membership online through our gift shop.

All gift cards and e-gift vouchers are valid for 24 months (or 5 years in Ireland) from the date of purchase, unless otherwise stated on the gift card or e-gift confirmation email. Gift cards and e-gift vouchers contained in our seasonal gift boxes, such as the Christmas gift box and the Valentine’s Day gift box, are usually valid until a specified date, usually 6 months after the occasion, please check the gift box terms for more details.

To check the remaining validity of your gift cards and e-gift vouchers, please contact us via our online contact form.

You can visit our Gifting page here and check your balance and gift card expiry date.

Once the entire balance of your Gift Card has been used and no top up has been made within 30 days from that date, the gift card will be deactivated and will not be re-usable. Any balance unused during the card’s 24-month validity period (or 5-year period in Ireland) will be cancelled and no refund will be given.

Where the value on the Gift Card is less than the total Transaction Value, you will need to make up the difference in price with another payment option. If the gift card redemption is on one of our web sites, such payment will need to be by credit, debit, or charge card but cannot be made using other Gift Cards or e-Gift Vouchers.

You may cancel the purchase of any Cineworld Gift you have purchased online and claim a refund at any time up to 15 days from (and including) the date it was purchased, or if the gift was sent by post, 14 days from the date on which it was received.  However, if the Gift has been used your refund will be reduced to reflect such use.

If you asked us to send the Gift Box or Unlimited Gift Box to you by post, then the premium paid for such postage will be deducted from the amount refunded to you.

Please send your unused Gift Card or Gift Box Vouchers by registered post to:

Cineworld Customer Services 

8th Floor Vantage London, 

Great West Road, 

Brentford, 

TW8 9AG 

If you wish to cancel the purchase of your e-Gift Voucher or e-Gift Box, please use the ''Contact Us form'' on our help page, stating the e-Gift Voucher number and PIN or e-Gift Box voucher codes and your request to cancel. 

All our cinemas will have the seasonal gift boxes available, depending on stock availability.

Yes, you can order a gift box online to be delivered anywhere in the UK. Please note that delivery charges will apply and that we are unable to currently deliver to Dublin.

Alternatively, you can order an e-gift box which will be sent to the designated email address straight away and will not incur and additional delivery costs.

The Unlimited gift box gives the lucky recipient a whole year of Unlimited Membership!

Unlimited gift boxes come presented in an attractive gift box and include:

• Exclusive leather unlimited card wallet
• 1 x Unlimited Subscription activation gift card (redeemable online and valid for 2 years)
  
  

For more information on the unlimited subscription and to review the full terms and conditions please go here.

You can pay for tickets booked online using a Cineworld Gift Card or an e-Gift Card. Just select your ticket, choose your seat and select Gift Card under Payment Methods and enter your gift card number and pin.

If you lost or left something at your local Cineworld, you can enquire either online via Twitter, Facebook or Instagram or complete the "Contact Us" form on our help page.

We recommend visiting the cinema directly to enquire about your lost item. 

Items found are kept at the cinema for 2 months, with the exception of lost bank cards and identification. These will be destroyed after 48 hours of being found.  Other items will remain stored for a period of 2 months, before being disposed of.

Cineworld is unable to post, courier or dispatch items to customers.

If you are unhappy with any aspect of your booking or visit to one of our cinemas, we recommend raising your concerns in cinema with the Cineworld team in the first instance.

If you would like to get in touch using the ""Contact Us"" form on our help page. We always welcome customer feedback, good or bad, and we aim to resolve customer issues amicably, so it is important that you let us know about your complaint and give us a reasonable opportunity to resolve it.

If you are still not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

ADR will only be offered once the complaint process has been exhausted.

Alternatively, you may wish to seek your own ADR provider, however Cineworld will not cover any costs of this.

We are unable to verify the stock levels of any merchandise across any Cineworld cinema. Please visit your local Cineworld to check stock. 

Merchandise such as cups with toppers, popcorn tins, etc are available on a first come, first served basis, subject to availability and any relevant terms and conditions. 

Cineworld have a strict no externally purchased hot food or alcohol policy, and we reserve the right to refuse customers entry into the screens with hot food or alcohol bought outside the premises. 

We offer a wide range of drinks and snacks for you to enjoy when watching our movies, including cinema favourites such as popcorn, hot dogs and nachos.

Unlimited members get 10% off in-cinema snacks & drinks – and it gets even better! You now get 25% off snacks & drinks after just 3 months – or from sign-up when you pay 12 months upfront which gets you an instant upgrade to the black Unlimited card. PLUS all members get 10% off in-cinema Starbucks!

For more information on Unlimited benefits please visit our Unlimited page.

Yes, we do. "Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies contain information that we can use to identify you and allow us to efficiently operate the Login service. The information stored within the cookie is encoded and restricted so only Cineworld and its agents are allowed access. We will use this information to track site usage, tailor site content, and prevent service abuse. For more information about the Cookies we use and to select which cookies you wish to allow, please visit our Cookies Policy. If you are using Internet Explorer, please note that Cookies and JavaScript should be turned on to make the most of the site, on Safari, JavaScript must be enabled.

No, customers are not permitted to smoke or vape on the premises of any Cineworld cinema. This includes any form of electronic cigarette or other artificial smoking devices. Cineworld reserves the right to require any person or customer found to be in contravention of this rule to leave the premises immediately without any entitlement to a refund.

Ads and trailers normally last between 20-30 minutes before the film begins. We recommend all customers arrive at the cinema 20 minutes ahead of the advertised start time to ensure they have the best possible experience. We also recommend you are promptly seated at the advertised start time to ensure you do not miss the beginning of the film, should adverts be unexpectedly shorter

Firstly, check your communication preferences by logging into your My Cineworld account and going to "Edit Account", then scrolling down to "Manage my Preferences" and ensure you are opted in for all marketing communications you wish to receive and finally click "Update Preferences" to save these updates.

You can no longer purchase My Cineworld Plus. Once your annual Plus account has expired, you will not be able to renew this.

We’ll always do everything we can to let you bring your belongings in with you as long as it is safe to do so.

If we think your item could block the way in an evacuation, we may ask you to leave it outside. In this case, we’ll always try to find somewhere to look after it for you so you are able to enjoy the full cinematic experience in comfort.

A full list of ingredients and allergen information can be found by asking a member of our team in cinemas, scanning the in-cinema QR code, or online by clicking here

Please note all products are handled and prepared in an area where other items which may contain allergens. This means we may not be able to guarantee that items will not contain traces of a specific allergen.

If you have an allergen or intolerance question please speak to a member of the cinema team at your local Cineworld

Please submit any charity requests through our contact us form. Please note due to the high volume of requests we receive, we are unable to respond to all requests.

Cineworld Weymouth will close on Monday 30th December 2024 after the last film ends.

Cineworld Castleford, Leigh, Northampton, Middlesborough and Poole will close on Sunday 19th January 2025, after the last film ends. 

These cinemas are closing as part of the Cineworld UK Restructuring Plan. 

We would like to thank all of our customers, past and present, for choosing one of these cinemas as your local Cineworld and hope you visit one of our neighbouring Cineworld cinemas soon.

No, all programmed films and events will proceed as arranged until the closure dates.

All Unlimited memberships will continue as usual until the closure dates.

We will contact you and all affected Unlimited members by email to provide more detail about any changes and explain the options available.

We’ll be contacting all Unlimited members affected by the cinema closures by email to provide more detail about the changes and explain the options available to them. 

If your favourite Cineworld cinema has closed and you don’t want or you’re unable to visit a neighbouring Cineworld Cinema to use your Unlimited membership, please contact our Unlimited Team at help.cineworld.com

You can use your Cineworld gift card or voucher at any closing Cineworld cinema until the date of closure and at any other Cineworld cinema in UK until the expiry date detailed on the gift card/voucher. If you need to check the balance of the gift card, you can do so at gifts.cineworld.co.uk/balance-checker

Prices may vary depending on location and day booked. The simplest way to check our prices is to visit our Events page here and choose your cinema, day, time, and chosen film and the price will be displayed on screen. For larger events and special requests please contact our Events team using our contact form.

All quotes are valid for 14 days.

Please contact your booker and they will look to reschedule your booking or refund where possible. Changes to your booking and cancellations more than 7 days before your event will incur an administration charge and you may also be responsible for some of Cineworld’s wasted costs. If you cancel your booking within 7 days of the event, the full cost of the venue hire will be charged and where you have paid in advance, a refund may not be issued. Please check the terms of your booking for further details.

Of course. We hire out our screens and cinemas for everything from private film screenings and conferences. Please complete a booking form and we’ll be in touch shortly.

This will be dependent on-screen size and specific cinemas. Please contact the Events team for specifics via the booking forms.

Please contact your booker to discuss any amendments to your booking

Even for a private event BBFC age certification applies. Cineworld reserves the right to ask any person for proof of age for any age restricted film and subsequently refuse admission with no refund due.

If at the time of booking your event, the age rating for your chosen film has not been confirmed by the BBFC or IFCO or is subsequently confirmed and the attendees at your Event do not meet the age requirement we may have to cancel the event or suggest an alternative title.

For more information on BBFC guidance please refer to the BBFC website.

Only standard 2D screens are available for hire. Premium formats such as IMAX, 4DX, Screen X or Superscreen are excluded.

Please get in touch using our online enquiry form and we will be in touch as soon as possible.