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1. Welcome to Cineworld’s Unlimited Membership Scheme (for Members who joined on or after 2nd October 2024)
1.1 Please read the following terms and conditions (as amended from time to time, the “Terms”) carefully as they contain details about how the Unlimited Membership Scheme works, the enrolment process, payment options, what’s included and what’s not included in your Unlimited Membership, how long your Unlimited Membership lasts, applicable restrictions, and more. Please note that the Unlimited Membership requires a minimum commitment of at least three months. We draw your attention to section 9 which explains how and when you can terminate your Unlimited Membership and section 13 which explains how we limit our liability to you.
1.2 These Terms and the Privacy Policy apply to the Cineworld Unlimited Membership Scheme and your Unlimited Membership if you joined on or after 2nd October 2024. You will be required to confirm that you agree to be bound by these Terms during the purchase process. These Terms do not affect your statutory legal rights.
1.3 If your current Unlimited Membership started before 2nd October 2024 the Unlimited Card Conditions (and not these Terms) apply to your Unlimited Membership and are available to read here.
1.4 Cineworld may change these Terms and increase Membership Fees from time to time as described in section 8 below.
1.5 These Terms were last updated on 5th November 2024. We recommend that you save a copy of these Terms for future reference.
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Host
Duration
Description
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cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
_helpkit_session
cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
wf_order
cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
Session
Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.