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CINEWORLD CINEMAS
PRIVACY POLICY
Last updated November 2024
We respect the privacy of every person who visits or registers with www.cineworld.com, www.cineworld.co.uk, www.cineworld.ie, www.unlimitedcineworld.com and www.events.cineworld.co.uk or uses the Cineworld mobile applications for iPhone and Android (the “Sites”) and who uses the services that we make available from the Sites, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.
Purpose of this policy (Section 1)
This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party, including someone who has purchased a gift for you, and the purposes for and the basis on which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.
This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.
This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Online Terms of Use (which includes our Website Terms of Use and terms for My Cineworld accounts) and (where applicable) the Unlimited Card terms and conditions and any other terms applicable to your purchase, use of our Sites or interaction with us published on our Sites. These can be found by clicking here and in our Apps.
Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.
This Privacy Policy may vary from time to time so please check it regularly. Please see Changes to this Privacy Policy below for further details.
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Cookie Preferences Manager
Your Privacy
We use cookies to give you a better experience in Cineworld Help
You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings in our cookie banner to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more details, check out our Privacy Policy link below.
View Privacy PolicyStrictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems, but do not store any person information. They are usually set in response to your actions that triggers a request for services, such as setting your privacy preferences, logging in or filling forms. You can change your browser settings to alert you about these cookies, but some parts of the Website may not work.
View Cookies
Name
Host
Duration
Description
_fw_crm_v
cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
_helpkit_session
cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
wf_order
cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
Session
Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.