What do I do if I change my mind about the Gift Card, e-Gift Voucher, Gift Box or e-Gift Box I have purchased?

You may cancel the purchase of a Gift Card, e-Gift Voucher, Gift Box or e-Gift Box and claim a refund at any time up to 15 days from (and including) the date it was purchased. However, if the Gift Card, e-Gift Voucher or any of the Gift Box vouchers or e-Gift Box voucher codes have been used your refund will be reduced to reflect such usage.

If you asked us to send the Gift Box or Unlimited Gift Box to you by Recorded Delivery 1st class post, then the premium paid for such postage will be deducted from the amount refunded to you.

Please send your unused Gift Card or Gift Box Vouchers by registered post to Cineworld Customer Services at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG with your written request to cancel.

If you wish to cancel the purchase of your e-Gift Voucher or e-Gift Box, please contact us via our online contact form stating the e-Gift Voucher number and PIN or e-Gift Box voucher codes and your request to cancel.